From Back Office enhancements to POS updates and more, here’s what’s been added or improved.
Some features take effect automatically, but others require an update. To access everything new, update the Lightspeed Restaurant app via the App Store outside of business hours on all POS devices.
New
Add Modifiers like toppings, sides, and cooking preferences directly to menu items for a faster, more flexible ordering experience. Set selection rules and independent pricing in the Back Office, while maintaining control over reporting, tax groups, and printing routes. Modifiers are supported across POS, KDS, Order Anywhere, and API.
Update
Save AI-generated charts directly to your dashboard for quick, ongoing access to the metrics that matter most. Once saved, you can adjust date ranges directly on the chart to explore performance over different periods without having to ask Lightspeed AI to generate the same insights again.
Update
Lightspeed Tempo now puts key performance metrics front and center and introduces new insight cards for Emptiest Tables and Longest Service Gaps. Quickly identify tables that need attention and long service gaps to spot bottlenecks, improve table utilization, and keep service pacing on track.
No setup or configuration is required. These updates will automatically be available on the Tempo Back Office dashboard.
Give guests a faster, simpler way to purchase gift cards with a redesigned, mobile-friendly storefront. The refreshed experience makes it easier to browse, select, and purchase gift cards online, helping you drive more sales year-round.
No action is required. Existing storefront links will automatically update to the new experience during a progressive rollout.
This update currently excludes Germany.
Update
Order Anywhere now gives you more flexibility to customize tipping at checkout with an expanded range of preset percentages. Choose up to six tip options per profile to better reflect local tipping customs while keeping the checkout experience simple and consistent across mobile and desktop.
Existing tip configurations remain unchanged automatically.
Learn more in the Help Center.
New
Give guests more control over checkout with Scan to Pay. A dynamic QR code printed on the guest check lets diners review their bill, add a tip, and pay securely from their phone using a card or digital wallet. Once payment is complete, the order automatically closes in the POS, helping staff save time and turn tables faster.
Requires Lightspeed Payments. Once enabled, Scan to Pay is live immediately after POS is refreshed.
Learn more in the Help Center.
Update
The redesigned POS navigation gives staff more room to work and a simpler, more consistent experience across iPad and iPhone. Enjoy 15% more space for floor plans and menus, streamlined navigation, and a thumb-friendly iPhone layout that makes one-handed use easier and helps new staff get up to speed faster.
For new locations, the new navigation is enabled by default.
All future product innovations and feature releases will be available exclusively through this new navigation interface.
Learn more in the Help Center or watch this video.
Update
Apple is introducing iOS 27, and Lightspeed is actively preparing to support it. To keep receiving the latest Lightspeed features and updates, make sure your iPhone or iPad is compatible with iOS 27 or iOS 26. If you’re using an older device, now is a good time to plan an upgrade so you can benefit from the latest security, performance, and reliability improvements without disrupting service.
Upgrade your hardware here.
Lightspeed apps now verify the age of users in certain US states to comply with new age-verification laws. As a result, Lightspeed may securely sign you out and ask you to verify your age before you can continue using a Lightspeed app.
Follow the instructions for your Apple or Google account to verify your age and regain access.
If you don't meet the minimum age requirement for your region, or your age can't be verified, you won't be able to access Lightspeed apps.
Follow any prompts from Apple or Google to verify the account holder's age or share their age range with the Lightspeed app.
If the account doesn't have a birthday on file, or the date is incorrect, update it before trying to access the Lightspeed app again.
New laws in certain US states require app stores and app developers to verify the age of users. These requirements currently apply in Texas. Similar requirements are scheduled to apply in:
\nThe requirements and implementation dates may change as laws are amended or challenged.
\nLightspeed Locations Manager is a central place for managing certain parts of your business across multiple locations. With Locations Manager, you can share the following across some or all of your business locations:
Before using it for the first time, you need to manually activate Locations Manager. This feature is available for Lightspeed Restaurant accounts with more than one business location.
Only Back Office users with access to all of your business locations can activate Locations Manager. After activation, Locations Manager will become the default Back Office home screen for users with access; others will see the Dashboard page instead.
From the navigation menu, click the location switcher dropdown and select Locations Manager.
\nBefore Locations Manager is activated, only Back Office users with access to all of your business locations will see this menu option.
\nClick Activate to enable Lightspeed Locations Manager.
\nOnce activated, Locations Manager becomes the first page eligible users see when they log in to the Back Office. You can also access it by clicking the location switcher in the navigation sidebar and selecting Locations Manager.
Functionally, Locations Manager is treated as another business location for your account. Back Office users can be given access to this location in order to use the Locations Manager.
With item sharing, you can use items across business locations without re-creating them. Choose partial sharing to customize pricing by location, or full sharing to automatically sync all changes to selected locations.
To access the item sharing feature of Locations Manager:
From Locations Manager, click Go to items on the homepage.
\nAlternatively, you can select Menu > Item list on the navigation sidebar.
\nSelect Save.
\nThe items list in Locations Manager displays all items eligible to be shared. With these columns enabled, you're ready to start sharing these items across business locations.
\nFrom Locations Manager, you can view and share the following types of items:
Unshared items created prior to enabling Locations Manager are not supported. In order to share these, you can re-create the items in Locations Manager or contact Lightspeed Support for assistance.
This section covers how to share eligible items that have never been shared before. If you need to change the sharing status or location(s) for a shared item, see the Sharing status and locations section instead.
From Locations Manager, click Go to items on the homepage.
\nAlternatively, you can select Menu > Item list on the navigation sidebar.
\nIn the Sharing status column, click the Not shared button for an individual item.
\nRather share items in bulk? Select the checkboxes next to multiple items, click the three dots on the selection toolbar, and select Share with locations instead.
\nSelect one or more locations to share the item with, then click Continue.
\nBack Office users can only share with business locations they have access to.
\nChoose Partially shared or Fully shared, then click Submit to share the item.
\nWhen you need to change prices, update naming, or make other changes to a shared item, you can edit the item like any other. However, partially-shared and fully-shared items behave differently depending on how and where you edit them.
Once you've shared some items, the item sharing columns on the items list will begin to display information you can use to track your items across locations. From here, you can also change how an item is shared (fully or partially) and which locations it is shared with.
You can unshare items to remove them from all locations they were shared to. Unsharing an item removes it from secondary locations while keeping it active in its original location.
Menu sharing allows you to create a screen and button layout for your POS once and reuse it across business locations. When you share menus, you can still give individual locations some flexibility to customize their layout.
From Locations Manager, click Go to menu on the homepage.
\nAlternatively, you can select Menu > Menu management on the navigation sidebar.
\nFrom here, you'll see the menus eligible to be shared with your business locations, and you can share menus to use them across multiple locations.
From Locations Manager, you can view and share the following types of menus:
Unshared menus created prior to enabling Locations Manager are not supported. In order to share these, you can re-create the menu(s) in Locations Manager or contact Lightspeed Support for assistance.
Before sharing an eligible menu across your business, make sure all items on that menu have already been shared with your target locations. Then follow these steps to share the menu.
From Locations Manager, click Go to menu on the homepage.
\nAlternatively, you can select Menu > Menu management on the navigation sidebar.
\nSelect Share menu.
\nChoose one or more locations to share the menu with.
\nBack Office users can only share with business locations they have access to.
\n(Optional) Enable the Allow locations to add menu categories and buttons setting to allow the selected locations to add additional screens and/or buttons to their local version of the menu.
\nShared menus must be edited centrally from Locations Manager. If local editing is enabled, individual locations can also add their own custom screens and buttons.
Click the name of the shared menu you want to edit.
\nShared menus will say Shared in the Status column.
\nClick Update and sync to save your changes and reload all connected POS devices with the latest version of the menu.
\nIf prompted, click Share all items to share items on the menu that you previously did not share with the selected locations.
\nOnce you've shared some menus, the Menus section of Locations Manager will begin to display information you can use to monitor menu distribution, local edit permissions, and POS sync status.
Unsharing a menu removes it from selected locations and disconnects it from those locations' POS configurations.
Select the Locations tab.
\nCheck the Linked configurations column to see which configuration(s), if any, the menu is linked to.
\nIf the menu is linked to a configuration, switch to the relevant location and unlink the menu. Otherwise, you will not be able to unshare the menu from that location.
\nHere are some of the questions we're asked most frequently about Locations Manager.
To activate Locations Manager: You must be the Back Office admin user (account creator) or a Back Office user with access to all business locations. The admin user can update location access from Business > Back Office users.
\nTo access Locations Manager: Once activated, any Back Office user who has been granted access to the designated Locations Manager location can use it.
\nFunctionally, Locations Manager is treated as another business location for your account. Back Office users can be given access to this location in order to use the Locations Manager.
\nThe item list is where you can view, edit, and add items to your inventory.
\n\nLearn how to edit, duplicate, or delete a menu after it has been created in the Back Office.
\n\nThe Security Trust Center serves as a central hub for compliance reports, security policies, and other useful resources, providing transparency and access to essential security information. This article provides an overview of Lightspeed's compliance reports across Retail, Hospitality, and Golf product Series.
You can click the tabs at the top of the Security Trust Center for more information on:
Some documents within the Resources section are access-restricted and not publicly viewable or downloadable. Access to these documents is reserved for existing merchants or for prospective merchants who have a valid Non-Disclosure Agreement (NDA) in place with Lightspeed.
The Payment Card Industry Data Security Standard (PCI DSS) is a global information security standard designed to protect payment account data. It applies to entities that store, process, or transmit cardholder data or sensitive authentication data, as well as entities that could impact the security of the cardholder data environment.
The standard was developed to enhance the security of payment account data by establishing consistent technical and operational security requirements. PCI reports document an organization’s PCI DSS assessment results and its compliance status against the requirements maintained by the PCI Security Standards Council.
The AoC is an official document confirming the results of Lightspeed's annual PCI DSS compliance assessment. Lightspeed issues an updated AoC for each applicable product platform following the completion of its annual assessment. These documents are publicly available. You can access these documents via the Security Trust Center.
\nService Organization Control (SOC 2) reports evaluate an organization’s controls relevant to security, confidentiality, privacy, processing integrity, and availability, based on the Trust Services Criteria applicable to the assessment. The Trust Services Criteria are established and maintained by the American Institute of Certified Public Accountants (AICPA).
The SOC 3 report provides a high-level, general-use summary of Lightspeed's controls relevant to the applicable Trust Services Criteria, together with an independent service auditor’s opinion. This report is publicly available and can be freely shared.
\nThe SOC 2 Type 2 report provides detailed information about Lightspeed’s controls relevant to the applicable Trust Services Criteria, as well as the independent service auditor’s tests of those controls and their operating effectiveness over a specified period. Due to its sensitive nature, existing customers must request to access it, while non-customers are required to enter into an NDA.
\nThe SOC 2 Bridge Letter is a management-issued document covering the period between the end of the latest SOC 2 reporting period and a specified subsequent date. It communicates whether Lightspeed is aware of any material changes or events that could affect the controls described in the SOC 2 report. The letter is not an independent audit report and does not extend the SOC 2 auditor’s opinion.
\nTo request or download specific SOC 2 reports, PCI Attestations of Compliance, or security policy documentation, visit the Resources tab in the Security Trust Center. Access to confidential reports may require appropriate account permissions or a signed NDA.
Click the Resources tab.
\nTo download all PCI and SOC 3 compliance reports, click Bulk download, or click View next to a specific report.
\nIn the top right corner, click Download.
\nTo return to the Resources tab, click the X (Exit) at the top-left of the screen.
Existing Lightspeed merchants can self-serve access to restricted reports directly through the Security Trust Center:
At the top right of the page, click Request access or use the tabs or search bar to locate a specific resource.
\nFill out your contact details, including the email address associated with your Lightspeed account, and select a reason for the request from the dropdown menu. The access level and resource will be prepopulated.
\nYou must submit your request using your official company email address registered with Lightspeed.
\nThe system will validate your account and grant instant access to the requested reports.
If access is not granted, for example if your current email differs from the primary contact email in your account, or you are not a Lightspeed merchant, contact Lightspeed Restaurant Support and provide a list of the specific documents required. All requests are subject to an internal validation process before access can be granted.
Lightspeed is continuously investing in security controls, monitoring, and compliance programs to safeguard your data. Learn more on the Lightspeed Trust Center and in the privacy policy.
","user_segment_ids":[]},{"id":53754623535003,"url":"https://k-series-support.zendesk.com/api/v2/help_center/en-us/articles/53754623535003.json","html_url":"https://k-series-support.lightspeedhq.com/hc/en-us/articles/53754623535003-Keeping-your-Lightspeed-Restaurant-account-secure","author_id":17912101257499,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":23340181799963,"created_at":"2026-07-30T16:10:51Z","updated_at":"2026-08-25T15:10:14Z","name":"Keeping your Lightspeed Restaurant account secure","title":"Keeping your Lightspeed Restaurant account secure","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-10T14:29:12Z","user_segment_id":null,"permission_group_id":538374,"content_tag_ids":[],"label_names":["SW-K26.33"],"body":"Provided information is for general informational purposes only and should not be considered legal advice. You should consult with your own legal counsel for requirements governing your specific circumstances.
Impersonation and phishing attempts are common tactics used to scam business owners and employees. Scammers may attempt to pose as Lightspeed representatives and trick you into sharing sensitive information, providing access to your account, or moving funds.
Lightspeed will never ask you to:
If you ever receive a request like this, it is not from Lightspeed.
If you suspect someone might be using your Lightspeed Restaurant POS or Back Office account without permission, follow the steps to take if your account may have been compromised.
It’s important to implement security best practices and take steps to keep your Lightspeed Restaurant account secure to help protect your business online.
If you receive communication that appears suspicious:
Learn more about protecting yourself from social engineering attacks.
If something feels off, verify directly with Lightspeed before taking action on the potentially fraudulent request. If you suspect your account is at risk or may be compromised, follow the instructions in the Steps to take if your account may have been compromised section below while you reach out to the Lightspeed Restaurant Support team.
Setting up new users with appropriate permissions for their role type and managing existing user permissions are important parts of keeping your account secure.
When setting up a new user, it’s important to:
It’s also important to regularly review who has access to your account:
Access user activity on the POS app by navigating to Settings > Reports and selecting the user whose activity you want to view.
A strong password is critical for preventing attacks. Scammers have databases of common passwords and use programs that can break into accounts with weak credentials.
Passwords should be:
Never share passwords or security codes with anyone.
If you think a password may have been shared or compromised, follow the steps to change the password immediately.
If you suspect someone might be using your Lightspeed Restaurant account without permission, or if you’ve received a password reset or verification email from Lightspeed that you didn’t request, a scammer may be trying to access your account.
The first and most important step is to act quickly, but don’t panic. Scammers rely on fear and false urgency to pressure you into acting impulsively.
If you suspect unauthorized access to your Lightspeed Restaurant account:
If you still have access to Lightspeed Restaurant Back Office, change your password by navigating to your name > Account Details > Change password. If you can’t log into your account, follow the steps to reset your password.
\nIf you believe your account has been compromised and you can no longer log in, contact Lightspeed Restaurant Support immediately.
\nIf you believe you may have been the target of a scam or impersonation attempt:
Contact Lightspeed Restaurant Support directly from within Lightspeed Restaurant POS or manually dial our phone number to get in touch. Reporting suspicious activity helps us investigate quickly and protect other merchants from similar attempts.
Lightspeed is continuously investing in security controls, monitoring, and compliance programs to safeguard your data. The Trust Center provides access to compliance reports, security policies, and resources outlining our approach to security and transparency.
Cybersecurity is a continuous process, not a one-time event. Regularly verify that you and your staff are following security best practices, and update your security policies to keep up with evolving threats.
It’s important to follow security best practices:
Learn how to protect yourself from social engineering attacks.
\n\nAdd an extra layer of security to your user accounts with multi-factor authentication.
\n\nFrom Back Office enhancements to POS updates and more, here’s what’s been added or improved.
Some features take effect automatically, but others require an update. To access everything new, update the Lightspeed Restaurant app via the App Store outside of business hours on all POS devices.
New
Lightspeed and Google drive more bookings together, enabling restaurants to reach more diners with easy access to make a booking directly from Google Search and Maps.
To enable Reserve with Google, navigate to Reservations in your Back Office and then complete the setup via your Google Business profile.
Update
Lightspeed AI now lets you export business insights with just a few clicks. Download AI-generated tables as CSV files for further analysis, or export full or partial conversations as polished PDFs, complete with charts and responses, making it easier to collaborate with your team and share insights with stakeholders.
No setup required.
Update
Recover Kitchen Display System stations faster after a reset or reconnection with automatic configuration restore. Simply select the station name, and KDS applies the latest saved settings, eliminating manual setup, reducing downtime, and getting your kitchen back up and running in just a few taps.
No manual setup is required. When a device is reset or reconnected, simply select the station name on the screen, and KDS will automatically apply the latest saved configuration.
Learn more in the Help Center.
Update
Menu Upsells gives you greater control over the items promoted in Order Anywhere. Override automated recommendations by removing dishes you don't want to feature or pinning high-margin items, daily specials or surplus stock. This helps you align upsells with your kitchen capacity, inventory levels and business goals.
Learn more in the Help Center.
","user_segment_ids":[]},{"id":53179083699995,"url":"https://k-series-support.zendesk.com/api/v2/help_center/en-us/articles/53179083699995.json","html_url":"https://k-series-support.lightspeedhq.com/hc/en-us/articles/53179083699995-Introduction-to-networking","author_id":1263758049150,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":10448680836891,"created_at":"2026-07-17T18:53:15Z","updated_at":"2026-08-31T20:29:02Z","name":"Introduction to networking","title":"Introduction to networking","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-12T21:16:13Z","user_segment_id":null,"permission_group_id":538374,"content_tag_ids":[],"label_names":["RD-K26.33"],"body":"Networking can feel complicated, but setting up your POS network doesn't have to be. This article breaks down core networking concepts, hardware, and key terms into plain language so you can confidently plan your restaurant's network setup.
Your business's network is the foundation upon which Lightspeed Restaurant operates. While it is possible to take basic orders offline, you only unlock your POS system's full set of features when you have a robust local area network (LAN) and internet connection.
Setting up your network according to Lightspeed's specifications is required for:
If you're new to networking, understanding certain core concepts is the first step toward building, configuring, and maintaining a reliable network for Lightspeed Restaurant.
A modem converts the internet signal from your internet service provider's (ISP) coaxial or fiber optic cable into a format your local network can use.
\nTypically supplied by your ISP, you only need one modem for your business. For fiber internet, the modem is often called an Optical Network Terminal (ONT).
\nA router creates the local network your devices connect to, managing their access to the outside internet. If your router is wireless, it also broadcasts Wi-Fi.
\nUse a dedicated router exclusively for your POS hardware. If your ISP modem includes a built-in router, purchase a separate standalone router for Lightspeed Restaurant.
\nAccess points broadcast Wi-Fi signals to extend coverage or add wireless capabilities to a non-wireless router.
\nIf your network doesn't meet Lightspeed's standards when testing your Wi-Fi strength, install wired access points or a commercial mesh system to cover your space. Avoid using consumer wireless range extenders.
\nA network switch provides additional Ethernet ports for connecting wired hardware to your network.
\nUse a switch when your router runs out of ports for devices like receipt printers and payment terminals.
\nEthernet cables connect your modem, router, switches, and fixed POS hardware.
\nEnsure your cabling is rated Cat 5e or Cat 6 (printed on the cable jacket) and uses standard RJ45 connectors. You can use pre-made patch cables or bulk spools cut to size.
\nA firewall is a security barrier, filtering traffic between your local network and the internet to block unauthorized access.
\nRouters normally come with a firewall already enabled. However, you'll need to configure it by allowing traffic from certain domains and ports that Lightspeed Restaurant uses.
\nA local area network (LAN) is a group of devices connected together in a physical location, such as your business. A LAN can exist on its own, or it can also be connected to the internet.
\nYour POS devices and any Ethernet or Wi-Fi hardware must be connected to the router you set up for Lightspeed Restaurant. The network created by this hardware is your LAN.
\nThe internet is the global system of interconnected computer networks that connects devices worldwide.
\nLightspeed Restaurant uses the internet for a variety of functions like processing card payments and syncing orders with the Back Office. If your internet connection goes down, offline POS functionality is more limited.
\nBandwidth is how much data can pass through your internet connection, measured in megabits per second (Mbps). ISPs typically offer multiple internet plans rated for different amounts of bandwidth.
\nAt minimum, you'll need 20 Mbps of upload and download bandwidth per POS device and payment terminal on your network. You'll also need some extra for background traffic like music streaming or guest Wi-Fi.
\nWi-Fi connects wireless devices to your LAN using radio frequencies, such as the 2.4 GHz and 5 GHz spectrum bands.
\nWhen setting up your Wi-Fi for Lightspeed Restaurant, pick the 2.4 GHz band, set security to WPA2 or WPA3, and choose a strong password. Those are the basics, but we have other technical requirements.
\nAn IP address is a unique numerical identifier assigned to each device on your network by the router (for example, 192.168.0.101).
\nFor each piece of LAN or Wi-Fi hardware you set up, you'll need to create a DHCP reservation in your router. This ensures the router always gives that device the same IP address, allowing Lightspeed Restaurant to find it on your network.
\nWhen setting up the network you'll use for Lightspeed Restaurant, there are some general best practices you should follow for hardware installation, router placement, and network security.
Follow these hardware selection and connection guidelines to build a stable, reliable foundation for your POS equipment.
Where you position your network hardware is just as important as the hardware you choose.
Implement these essential security measures to protect your network from unauthorized access and maintain optimal performance.
Follow all of the instructions in our Network requirements article. Some of its information is covered in the article you're reading now, but other details are more technical. If you need help, refer to the networking glossary or contact an IT professional.
The following examples show combinations of network hardware you might use in different types of establishments to construct your Lightspeed Restaurant network.
Here we have a quick-service restaurant located in a small space. In this scenario, the network consists of:
This example illustrates a full-service restaurant located in a large space. In this scenario, the network consists of:
Our networking glossary defines key terms used in this article and throughout our help center. Click a toggle to view the terms within that letter group sorted alphabetically from A to Z.
Access point:
The network hardware that extends Wi-Fi signal coverage to areas not reached by the main wireless router. Access points typically cover about 100 m2 (1,000 ft2). Add new access points or move existing ones to increase signal coverage if your RSSI doesn’t meet our internet connectivity requirements.
Allowlist:
A list of approved items, such as IP addresses and domains, that are allowed access through network security measures. There are a few domains that need to be added to your allowlist for Lightspeed Restaurant.
Business-grade hardware:
Hardware that is built to higher performance standards than consumer-grade hardware, which makes it more reliable in a commercial setting. Business-grade hardware often has a longer lifespan, advanced security features, and extended support. Lightspeed recommends using business-grade hardware in your restaurant.
Cabling:
The physical wires and cables used to connect network hardware, typically referring to Ethernet cables in a network setup.
Cat 5e:
A category of Ethernet cable capable of supporting speeds up to 1 Gbps. This is the minimum requirement for network cabling in your Lightspeed Restaurant system, but you can also use newer variants like Cat 6.
Consumer-grade hardware:
Hardware that is built for personal use in the home. Consumer-grade hardware often has a shorter lifespan than business-grade hardware, is built with lower-quality components, but costs less to purchase. Lightspeed recommends using business-grade hardware in your restaurant.
dBm:
Decibel milliwatts, a unit of measurement for RSSI (the Wi-Fi signal strength). Values closer to 0 indicate a stronger signal. Lightspeed Restaurant requires that POS devices maintain an RSSI greater than -67 dBm.
DHCP:
Dynamic Host Configuration Protocol, a network protocol that automatically assigns IP addresses and other configuration settings to devices on a network. We recommend setting up DHCP reservations for LAN printers and payment terminals to ensure they always receive the same IP address.
DHCP reservation:
A router feature that assigns a fixed local IP address to specific devices. This ensures devices always get the same IP from the router, meaning you won’t need to update the IP address in Lightspeed Restaurant after initially entering it. We recommend setting up DHCP reservations for printers, payment terminals, and other hardware peripherals that connect to your network.
Domain:
The human-readable address you enter in your browser to access a website or service on the internet. For example, lightspeedhq.com.
Domain Name System (DNS):
Converts the domain you enter in your browser to the IP address your browser visits to access a given webpage. By default, your router will typically use the DNS provided by your internet service provider. However, we recommend configuring your router to use 8.8.8.8 and 8.8.4.4 as its DNS to route traffic through Google's more reliable servers.
Ethernet:
A wired networking technology that uses cables to connect devices to a local area network. We recommend using printers and payment terminals with Ethernet connections as they are generally more reliable than wireless technology.
GHz:
An abbreviation for gigahertz, a measure of frequency. Wi-Fi signals commonly broadcast on three different wireless bands:
Firewall:
A network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules. Configure your firewall to open specific network ports that allow open communication between your devices and Lightspeed servers.
Internet:
The global system of interconnected computer networks that uses standard protocols to connect devices worldwide.
Internet service provider (ISP):
A company that provides internet access to subscribers. An ISP connects your local network to the broader internet, enabling Lightspeed Restaurant to communicate with cloud-based services. Consider a business-grade package from your ISP for enhanced reliability and support.
IPv4 and IPv6:
Two versions of the Internet Protocol used to format IP addresses and route data across networks. IPv4 is still more widespread today, while IPv6 is a newer standard that was created to accommodate a much larger set of potential IP addresses. Use IPv4 for your Lightspeed Restaurant network.
IP address:
A string of digits that identifies each computer or device on a network. IP addresses are commonly four numbers separated by periods, (e.g., 192.168.0.101) with the last number changing based on the device. If you set up new LAN hardware in Lightspeed Restaurant using its IP address, you'll need to create a DHCP reservation to ensure it does not change.
Kbps:
Kilobits per second, a measure of data transfer speed. 1,000 Kbps equals 1 Mbps. Lightspeed requires minimum download and upload speeds of 20 Mbps per POS device and payment terminal.
Local area network (LAN):
A type of network that exists in a physical location, such as your business. POS devices, LAN, and Wi-Fi hardware must connect to the same dedicated LAN you set up for Lightspeed Restaurant.
MAC address:
A permanent, physical address assigned to a device’s network interface. It is used to identify the device when it connects to your network. A MAC address is used to set up certain network printers and to create DHCP reservations.
Mbps:
Megabits per second, a measure of data transfer speed. 1 Mbps equals 1,000 Kbps. Lightspeed requires minimum download and upload speeds of 20 Mbps for each POS device.
Mesh network:
A type of network that's set up using multiple connected nodes, instead of a single router, in order to broadcast a uniform Wi-Fi signal throughout an area. With a mesh network, your devices connect to a single network name (SSID) and intelligently roam between nodes as needed.
Modem:
Network hardware that connects your local network to your internet service provider. It converts the incoming internet signal into a format that your devices can use.
Network:
A system of connected computers and devices that can communicate with each other. The most common type of network is the local area network (LAN).
Networking:
The practice of connecting and managing the communication between multiple computing devices.
OSI Layer 2:
The network layer that Lightspeed Restaurant operates on and is responsible for reliable data transfer between directly connected devices.
Ports:
Can refer to the software channels used for specific types of network traffic or the physical connectors on network hardware for plugging in Ethernet cables.
POS device:
Any iPad or iPhone running the Lightspeed Restaurant POS app.
Power over Ethernet (PoE):
A technology that allows network cables to carry electrical power, eliminating the need for separate power cables for access points.
Public or private IP address:
Public IP addresses are those used on the internet, and private IP addresses are those used within a local network. Your modem receives a public IP address from the ISP, and devices connected to your network receive private IP addresses from your router.
Quality of Service (QoS):
A set of networking features used to prioritize certain traffic and manage bandwidth to ensure reliable performance.
RJ45:
A standard type of connector for Ethernet cables. This connector is what you plug into the Ethernet ports on devices like routers, computers, Lightspeed-compatible printers, and payment terminals.
Router:
Network hardware that manages the flow of data between your local network and the wider internet.
RSSI:
Received Signal Strength Indicator, a measurement of Wi-Fi signal strength for a device, typically expressed in dBm. Test the connectivity of each POS device to ensure it meets our -67 dBm minimum RSSI.
SSID:
Service Set Identifier, the name given to a Wi-Fi network.
Static IP address:
A fixed IP address that is manually assigned to a device and doesn't change, unlike a dynamically assigned IP address. Setting a static IP on a printer or payment terminal is an alternative if you are unable to create DHCP reservations for those devices.
Switch:
A device that provides additional Ethernet ports for connecting multiple wired devices to a network, such as certain printers or payment terminals. Use a switch if you need more ports than your router provides for LAN devices, and connect it back to the router for your Lightspeed Restaurant network.
TIA/EIA 568B:
A wiring standard for Ethernet cables that specifies the order of wires within RJ45 connectors. Widely used in commercial networks, it ensures proper connectivity by standardizing the arrangement of internal wires. If unsure how to verify wiring, consult a professional installer.
VLAN:
Virtual Local Area Network, a method of creating separate networks within a single physical network infrastructure.
Wall jacks:
Also known as Ethernet jacks, these are network connection points installed in walls or floors for convenient access to the network.
Wi-Fi:
A wireless networking technology that allows capable devices to connect to a network without physical cables. Wi-Fi signals are broadcast by wireless routers and access points.
WPA:
Wi-Fi Protected Access, a security protocol for wireless networks. Use WPA2-Personal (PSK) or WPA3-Personal (PSK) authentication for your Lightspeed Restaurant network's security.
Zyxel:
A brand of networking hardware sold by Lightspeed and recommended for use with Lightspeed Restaurant.
If you're having issues related to your network, visit our troubleshooting guide on networking for help.
This guide covers all of our network requirements, from internet speed to network configuration and more.
\n\nLightspeed offers Zyxel networking hardware to strengthen or extend your local wireless network.
\n\nMeal vouchers are an employee benefit in the form of a prepaid card that covers all or a portion of an employee's meal. These cards are regulated by Belgian legislation and have legal stipulations regarding when and how they can be used.
Lightspeed Restaurant supports the following meal voucher providers:
To begin accepting meal vouchers through Lightspeed Payments, you will need to register your Lightspeed Payments account and terminal information with the meal voucher providers you plan to accept.
If you do not have a current contract with these payment providers, you will first need to create an account before you can proceed.
You can create a new contract using the registration links below:
Each processor will require you to register your account and payment terminal to accept meal voucher tickets.
If you have multiple locations, you may need to fill out the form for each location.
If you already have an active contract, you can update your account using the following links:
Once all required information has been submitted through the form, the payment processors will reach out to us to complete the integration. Once the setup is complete, we will notify you that you can begin processing meal vouchers through Lightspeed Payments.
Once the form has been submitted, it can take several weeks before the integration is fully activated.
Third-party processors may require additional information about your Lightspeed Payments account to register. This information can be found within your Back Office or the bottom of a Lightspeed Payments receipt.
Your PSP ID will be formatted as ADYLS_ followed by your store’s Merchant ID (MID). For example, a PSP ID for store MID ST1000001 would be ADYLS_ST1000001.
\nTo find your Store MID:
\nNote the identifier number under Merchant ID.
\nYour Mastercard MID can be found on the bottom of a Lightspeed Payments receipt after a Mastercard branded card has been used on a transaction, or requested directly from our Payments Support team.
\nYour Visa MID can be found on the bottom of a Lightspeed Payments receipt after a Visa branded card has been used on a transaction, or requested directly from our Payments Support team.
\nReporting options for meal vouchers will differ depending on the payment processor.
Edenred payments are co-branded as Mastercard payments. They are reported and paid out through Lightspeed Payments, much like a regular payment.
Edenred transactions will appear as Mastercard in your Lightspeed Reports. For a detailed breakdown of your payment history, log in to your Edenred portal.
Pluxee and Monizze transactions will be recorded and paid out separately from your Lightspeed Payments transactions.
Lightspeed processes and reports all meal voucher transactions so that Pluxee and Monizze can reimburse you directly. You can filter these transactions in the Lightspeed Payments payment report by the meal ticket payment type.
To see these payments,
How you are reimbursed for meal voucher transactions will depend on the payment processor.
Edenred payments will be paid out as part of your standard payout through Lightspeed Payments.
Transactions processed via your Lightspeed payment terminal are paid out directly by Pluxee or Monizze. Payouts for Pluxee and Monizze transactions are not included with the rest of your revenue in your standard Lightspeed payout.
As part of the Irish State Budget for 2026, the Irish government is reducing the VAT rate for restaurant and catering services from 13.5% to 9%. This change applies from July 1, 2026.
The Irish Revenue website provides an overview of VAT on restaurant, catering, and canteen services, along with more detailed information in its Tax and Duty Manual on the VAT Treatment of Restaurant and Catering Services.
Lightspeed is updating existing tax profiles for Ireland. This means you don’t need to create new tax profiles.
On July 1, 2026, eligible tax profiles will be updated to apply the new 9% VAT rate to items mapped to them in your tax settings.
Ineligible tax profiles will remain the same. Items mapped to these tax profiles will continue to use the current VAT rates.
Lightspeed is also updating tax profile names to align more clearly with the Irish Revenue’s naming conventions.
| Tax profile | \nDine-in VAT | \nTake-away VAT | \n
|---|---|---|
| \nStandard (formerly \"fullrate\") | \n23% | \n23% | \n
| Second Reduced - Standard (formerly \"reduced\") | \n13.5% | \n23% | \n
| Second Reduced (formerly \"reduced_rate\") | \n13.5% | \n13.5% | \n
| Second Reduced - Zero (formerly \"reduced_exempt\") | \n13.5% | \n0% | \n
| Second Reduced - Reduced (new) | \n9% | \n13.5% | \n
| Tax profile | \nDine-in VAT | \nTake-away VAT | \n
|---|---|---|
| \nStandard (formerly \"fullrate\") | \n23% | \n23% | \n
| Second Reduced - Standard (formerly \"reduced\") | \n9% | \n23% | \n
| Second Reduced (formerly \"reduced_rate\") | \n9% | \n9% | \n
| Second Reduced - Zero (formerly \"reduced_exempt\") | \n9% | \n0% | \n
| Second Reduced - Reduced (new) | \n9% | \n13.5% | \n
You don’t need to create or update tax profiles manually. All you need to do is:
For tax guidance on which VAT rate applies to specific items, refer to the Irish Revenue’s Tax and Duty Manual on VAT Treatment of Restaurant and Catering Services or consult your tax advisor.
Takeaway food and drink are generally treated as a supply of goods rather than a restaurant service. Different VAT rates may apply depending on the type of item (hot food, cold food, hot drinks, cold drinks, alcohol, and more).
\nFor tax guidance on which VAT rate applies to specific items, refer to the Irish Revenue’s Tax and Duty Manual on VAT Treatment of Restaurant and Catering Services or consult your tax advisor.
\nYou don’t need to create new tax profiles or manually update existing tax profiles. On July 1, 2026, Lightspeed will update existing tax profiles so you can apply the 9% VAT rate to eligible items. All you need to do is:
\nFor tax guidance on which VAT rate applies to specific items, refer to the Irish Revenue’s Tax and Duty Manual on VAT Treatment of Restaurant and Catering Services or consult your tax advisor.
\nDelivery orders use takeaway-based order profiles. So, if you have reviewed your tax settings to ensure items are mapped to the correct tax profiles and accounting groups for takeaway orders, your delivery integrations will use those settings.
\nTakeaway food and drink are generally treated as a supply of goods rather than a restaurant service. Different VAT rates may apply depending on the type of item (hot food, cold food, hot drinks, cold drinks, alcohol, and more).
\nFor tax guidance on which VAT rate applies to specific items, refer to the Irish Revenue’s Tax and Duty Manual on VAT Treatment of Restaurant and Catering Services or consult your tax advisor.
\nModifiers and modifier groups are attached to items to enable customers to make modifications to their order, such as adding or removing toppings. Modifiers can be created in the Back Office via the Item list or created when creating a single item.
Modifiers cannot be used with production instructions.
Modifiers are single changes or instructions to add to an item. Create modifiers on their own or as part of single item creation. Modifiers must be assigned to a group to be connected to an item.
Click Create and select Modifier.
\nBy default, modifiers have a price of zero. To add a price to a modifier, assign it to a modifier group.
Modifier groups allow you to bundle similar modifiers together when customers normally choose one or more of that type. Modifier groups can be assigned to one or more items, and the customer can choose from the modifiers in that group.
Click Create and select Modifier group.
\nOnce created, modifiers and modifier groups can be added to items to easily communicate adjustments to orders to the kitchen. They can also be edited and archived from the Back Office.
To add a modifier group to an item, create a new item or edit an already-created item. Modifier groups can only be added to single items, not Combos or Groups.
In the Details section, click Add modifier group to add an already-created modifier group or Create modifier group to create the group directly.
\nModifier groups can be removed from their assigned items in the Back Office if they are no longer relevant.
In Details > Modifier groups, click the three-dot menu beside the modifier group you want to remove and select Remove from group.
\nModifiers and modifier groups cannot be deleted from the Back Office, but they can be archived if you no longer need them.
Modifiers are available on the POS when an item with an attached modifier group is selected for an order.
PayPal (formerly Zettle) is a third-party payment processor that lets you accept card payments in the Restaurant POS app with the PayPal Reader.
The PayPal Reader also requires your iPad or iPhone to run iOS 14 or later.
Your PayPal Reader is now set up and ready to accept payments in Restaurant POS.
Use smart upselling, powered by AI, to recommend specific products to customers in your menu. These recommendations can be managed through the Upsell Manager in the Back Office.
You must have 150+ overall orders in the past 21 days in order to use automated menu upsells.
Boost sales and guide customers to best sellers with smart recommendations. These recommendations are based on your sales data and automatically update daily once enabled. Best sellers display at the top of your Order Anywhere menu. The minimum number of recommendations to display is 3 and the maximum is 8.
Lightspeed Restaurant integrates directly with various property management systems (PMS), such as Apaleo and WebRezPro. By connecting your property management system, you can share data between it and your POS to streamline customer operations.
To view a list of supported PMS integrations, visit the Integration Hub and filter by PMS.
The availability of integrations will depend on your business location. In the Integration Hub, each integration tile will list the locations where it's certified for use.
Occasionally a transaction sent from the Lightspeed POS to the PMS will fail. When a transaction fails, the POS will display an alert in the notification center. Resend a failed transaction from the Back Office.
To view all unsuccessful postings, check Show unsuccessful postings only. Resending a transaction may take some time. If a transaction still fails to send, contact Support.
","user_segment_ids":[]},{"id":49476344326171,"url":"https://k-series-support.zendesk.com/api/v2/help_center/en-us/articles/49476344326171.json","html_url":"https://k-series-support.lightspeedhq.com/hc/en-us/articles/49476344326171-What-s-New-November-2025-KDS-upgrades-easier-Google-reviews-staff-performance-insights-and-more","author_id":17912101257499,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":34188739142939,"created_at":"2026-04-22T19:28:36Z","updated_at":"2026-05-26T17:42:43Z","name":"What's New: November 2025 - KDS upgrades, easier Google reviews, staff performance insights, and more","title":"What's New: November 2025 - KDS upgrades, easier Google reviews, staff performance insights, and more","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-22T20:48:55Z","user_segment_id":null,"permission_group_id":538374,"content_tag_ids":[],"label_names":["new","SW-K26.17-2"],"body":"From Back Office enhancements to POS updates and more, here’s what’s been added or improved.
Some features take effect automatically, but others require an update. To access everything new, update the Lightspeed Restaurant app via the App Store outside of business hours on all POS devices.
New
It’s now easy to sync your Google Business profile with Order Anywhere and invite guests to leave reviews, increasing your restaurant’s visibility and growing your online reputation.
Once your accounts are linked, your business hours, holiday hours, phone number, address, and social media information will automatically sync from Order Anywhere to Google and customers will be able to access the new review link.
If you’ve already linked your Google Business profile with Order Anywhere, a review link for customers will now be available—no extra setup needed.
Update
Reduce errors and improve operational efficiency with our latest KDS update that removes the need to recreate tickets manually. After a ticket or an item is marked as completed, a new “Undo” button will appear for five seconds, making it quick and easy to recover any mistakes. Plus, each item marked “Completed” includes a restore option, allowing staff to bring it back to the previous status.
This feature will be activated by default for all KDS users, making it available automatically once your account receives the update.
New KDS filters ensure your team can only view relevant orders to their station. Filter by POS or floor, so teams can work faster and error-free in busy, multi-area restaurants.
This update introduces filters, allowing users to:
You can also combine the above with other filters (e.g. routing, order type, status) for a fully customized view.
KDS now links items to seat numbers, reducing errors and ensuring every guest gets the right dish, without servers having to ask “who ordered this?”.
New
This dashboard is only accessible to users with reporting permissions.
The new staff performance dashboard makes it easier to filter and segment your staff sales data, improving visibility into staff performance for smarter strategic decisions. You can access the new dashboard directly within the Reporting section in your Lightspeed Back Office.
Update
With Tap to Pay on iPhone, you can accept all types of in-person, contactless payments right on your iPhone—from physical debit and credit cards to Apple Pay and other digital wallets—no extra terminals or hardware required. It's easy, secure and private.
Update
It’s now quick and easy to set up Lightspeed Payments terminals right from your POS. Simply scan a QR code or pair via Bluetooth to connect devices quickly without needing support.
Allergens let you add and manage a reusable list of allergens in the Back Office and assign them to orders, courses, and seats in the Restaurant POS app during service. You can sort and reorder allergens to match your menu and cuisine, which helps staff find and apply relevant allergens faster. Using one centralized list also helps your team use allergens consistently across POS workflows. You can also add custom allergens when creating an order in the Restaurant POS app.
Notes let you pre-create and manage reusable notes in the Back Office and assign them to orders, courses, and seats in the Restaurant POS app during service. You can select notes in a few taps to reduce order entry time during service, communicate order instructions more consistently, and lower the risk of operational errors. You can also create custom notes when creating an order in the Restaurant POS app.
The Epson OT-BZ20 buzzer gives an audible alert when a receipt printer receives new tickets. This helps your back-of-house team notice new orders faster during service. The buzzer plugs into the printer’s cash drawer port to receive print alerts. If you connect the buzzer, you can’t also connect a cash drawer because they use the same port.
The Epson OT-BZ20 buzzer is compatible with:
It is not compatible with the Epson TM-U220.
Before you can set up your printer, you’ll need the following hardware:
The buzzer is now enabled on the printer. Turn the printer off, then turn it on again.
The buzzer is now enabled on the printer. Turn the printer off, then turn it on again.
Lightspeed Reservations enables merchants to accept and manage reservations through the Back Office, POS, and a custom online reservation website with shareable booking link.
To start, you need to enable Lightspeed Reservations on your account. Contact your Account Manager for all the details.
Lightspeed Reservations requires your location to have a floor plan set up with an accurate number of tables and covers.
Once enabled, you’ll be able to go through the set up process for each of your locations, manage reservations in the Back Office and POS, as well as create a custom reservation website.
The wizard will walk you through setting up your available reservation hours, configuring your booking options, setting up your reservation website, adding the reservation button to your POS, and going live with Lightspeed Reservations. You can always edit your settings later.
While completing the wizard, you can click the Back button at any time to return to a previous page. To restart a page with its default settings, press Reset. To abort the wizard at any stage, you can click X > Exit.
These are the hours that your restaurant will be available for booking via online reservations.
If you have one or more intervals where reservations are not available during the day, click + to add another open/closing window of time to the day.
\nIf you have multiple days that are identical, you can set the hours on the first open day and then click Apply to all. The hours from the first open day are then copied to each other open day. Only the first open day can be copied.
\nHere you will configure your capacity and timing for automatically approved reservations.
These settings allow you to configure the maximum party size and the information shared with your customers when they use the reservation site.
This allows you to add a button in your menu to create and manage reservations in a POS configuration.
Click Add button to each POS configuration that you’d like to create reservations from.
\nYou can click the menu or configuration to be taken to their details page in the Back Office. However, this will cancel the setup process and delete all settings entered so far.
\nClick Add button to complete this step.
\nIf you change your mind, click Delete for each POS configuration you wish to remove the button from.
\nYour online reservation website is almost ready to launch!
The link to your online reservation website is always available under Lightspeed Reservations > Settings.
Your reservation website is live and you can now manage your reservations via the Back Office or POS. Repeat this process for each location you wish to add an online reservation website.
After setting up Lightspeed Reservations, some advanced settings become available for seated reservations on the POS.
On this page, you can configure all of the same settings that were available during setup plus an additional section with some advanced settings.
| Option | \nDescription | \n
|---|---|
| Multi-table support | \nThis allows POS users to link all tables selected in the reservation to the same order on the POS. | \n
| Select devices to open reservations orders | \nHere you can select which POS devices open orders from tables booked via reservation. If no device is selected, orders open on the first active device. | \n
| Select order profile | \nSelect which order profiles are given to orders from seated reservations by default. | \n
| Use POS default order profile settings | \nEnable this to use the same default order profile as orders opened directly on the POS. | \n
| Select POS User | \nSelect the default POS user to open the order. | \n
Prepare your POS to handle reservations by taking a few simple steps.
Add your Lightspeed Reservations website to your Google Business Profile so guests can start making reservations online.
For a quick video walkthrough, refer to Google Business Profile’s video Set up Restaurant Reservations on your Business Profile.
In the pop-up, click Add a link under Links to your booking tools.
\nIf you already have booking links, click Add another link.
\nE-invoicing is currently only available in Belgium. Businesses can only send e-invoices, not receive them.
\nE-invoicing allows you to send Business-to-Business (B2B) invoices through the Peppol network. When you enable e-invoicing, the Back Office will automatically generate a new Peppol ID and will not allow the use of an existing ID.
\nEnable e-invoicing from the Back Office.
\nUpdate your business details at any time by navigating to Business > Settings > Business details and clicking Update business details in the E-invoicing registration status section.
\nUse the e-invoicing feature to create and view your e-invoices. E-invoices contain a breakdown of owed amounts per receipt, as well as the total amount owed for the invoice. Each e-invoice has a unique number assigned to it for simple tracking.
\nYou can still create and send printed and e-mail invoices, as well as the e-invoice. When sending an e-invoice, the e-invoice's date should match the date goods or services were provided. Tips and service charges are included in e-invoices, but prepayments and deposits may generate separate e-invoices. Split bills also require separate invoices.
\nE-invoices can only be sent to Belgian recipients.
\nNavigate to Payment > Customer invoices > Open invoices to review the status of your e-invoices.
\nLightspeed Tempo is a table-pacing tool that helps restaurant operators understand how service flows through their restaurant, identify where service slows down, and uncover opportunities to improve table turns, staff coaching, and the guest experience.
Tempo is recommended for use in full-service, sit-down restaurants and data can be viewed for yesterday and up to 89 days previous. Back Office users must have the permission Sales report access enabled to view Tempo.
Access Lightspeed Tempo directly from the Back Office. If Lightspeed Tempo isn't visible in your navigation bar, contact your Account Manager for more details.
Use the date menu to choose a specific day to view and the time range menu to view either a specific shift or a specific time period. You can only filter by dates within the last 90 days.
Click the date menu to bring up a calendar. Choose the day you wish to view and click Apply.
\nClick the time range menu and choose a specific shift or enter a custom Start time and End time. Click Apply.
\nView a quick, graphical overview of table occupancy data, including the total empty table time, average table turn, and average time between guests.
The Tables empty the longest insight displays the five tables with empty time significantly above the daily average. For each table, you can view the table name, total empty time, and how much longer the table has sat empty compared to the average of your other tables.
Use this information to understand which tables were empty the previous day and for how long, as compared to the average of all tables per day. You can then focus on these tables to find out why they were empty and how you can improve service.
Click the name of the table to jump to that table's When tables had guests or sat empty overview.
The Orders with the biggest slowdowns insight displays the three recorded service delays that exceeded the location’s usual pace by the greatest amount. For each delay, you can view the actual gap duration, how far it was over the usual pace, the table and order, the recorded events the delay occurred between, and the server assigned to the order or table.
Use this information as a starting point to investigate where service may have slowed down. Click the order to jump to the Order timeline, where you can review the full context before deciding whether coaching or follow-up is needed.
Use the When tables had guests or sat empty overview to view empty and occupied tables over the chosen time period. Filter this data by floor plan and by all or specific tables by clicking the drop-down menus.
Click an occupied table to load that table in the Order timeline. The page will automatically scroll.
Each table will display a bar indicating time ranges during which tables are empty and occupied. Hover over the occupied sections to view the order ID, number of guests, assigned server, and the time range they were seated at the table. Use this data to learn how long tables are sitting empty between guests, how long it takes to turn a specific table, and whether certain tables are consistently empty at specific times. This can help you identify and optimize staffing or seating issues.
Use the When orders, food, drinks, and payments happened chart to understand when activity peaks across your restaurant, identify periods where service may be slowing down, and spot operational bottlenecks that could impact the guest experience.
Filter the chart by All activities, Drink items, Food items, Payments, and Uncategorized items for more detailed data. These filters can be combined to view two or more bars at once. Choose Full day view to view this data within a broad time period, or Zoom to this order to view this data broken up within a more narrow time period.
Hover over a bar on this graph to view the number of associated activities.
Use the Order timeline chart to explore service flow for a chosen order. The chart displays the time items were ordered, which items were ordered, the number of covers, the name of the server, and the time payment was made. The number of covers is dependent on the number of covers entered in the POS. If a customer name is attached to the table, this will also display.
Other orders for the table will display as smaller secondary boxes when using Full day view. Click a secondary order to make that order the active order. Hover over a secondary order to view the order number, the Order ID, the number of covers, and the time range between first order placed and last payment made.
Click the Server dropdown menu to choose a specific server's orders to view.
\nClick the Table dropdown menu to choose a table to view, based on your floor plan.
\nClick the Order dropdown menu to choose an order to view. If you know the Order ID, you can enter it in the search bar.
\nAt the top of the chart, Tempo will display the number of guests, the server name, and the payment applied, including tip and payment method used.
The chart displays a visual indicator for each key moment: drink items, food, uncategorized items, draft receipts printed, split checks, and payments. Hover over these to view the order number, the Order ID, the name and quantity of each item, the time they were ordered, and the time payment was made.
Lightspeed Tempo automatically integrates with Lightspeed Kitchen Display System and is compatible with KDS 2.0 only. For locations using KDS 2.0, Served markers and dotted lines between the time the order was placed and the time the order was served will display in Order key moments.
Hover over a marker to view item details and the time they were served to the customer.
We've compiled a list of frequently asked questions about Tempo, so you can quickly find the answers you need.
The default time range shown for each day is based on the restaurant's POS sales period open and close times.
\nThe start time is the time the first sales period opened, rounded down to the nearest prior 30-minute mark. The end time is the time your last sales period closed, rounded up to the next 30-minute mark. For example, if your sales period opens at 9:37 am and closes at 10:17 pm, your start time is 9:30 am and your end time is 10:30 pm.
\nMulti-factor authentication (MFA) is widely used by businesses and continues to be one of the simplest and most secure ways to access your work online. Lightspeed uses MFA to add an extra layer of security to a user's account to prevent unauthorized access. Using MFA reduces the risk of fraud and identity theft and protects businesses from attacks that may compromise data.
MFA requires the user to input their existing password. Then, with a second authentication factor enabled, they will enter a time-based, one-time (OTP), six-digit passcode generated by an authorized third-party authentication application. This passcode will expire after 30 seconds.
We recommend using Google Authenticator, Microsoft Authenticator, or OneLogin Protect.
Each user will need to enable MFA for their account. MFA cannot be enabled by location or by business.
Click Configure MFA.
\nClick Enable.
\nDownload a supported authenticator app on your mobile device and click Continue in the Enable app authentication pop-up.
\nIn the authenticator app, scan the QR code to pair your mobile device. Enter the code provided by the authenticator app.
\nLightspeed cannot restore access to accounts with two-factor authentication enabled. Ensure your codes are saved in a safe place to avoid locking yourself out of your account.
\nClick Pair device.
\nClick I saved my codes.
\nOnce setup has been completed, authenticator details and factors can be accessed by clicking your name > My account > Configure MFA.
Once MFA has been set up, users can log in with the authentication code found in the chosen authenticator app.
Log in to the Back Office with your Lightspeed Restaurant credentials.
\nOpen your chosen authenticator app. In this example, we’re using OneLogin Protect.
\nEnter the 6-digit code displayed in the authenticator app. This may automatically copy on your mobile device, depending on your personal settings.
\nRecovery codes are the primary resource for account recovery should an account holder lose access to their authorized device or the authentication app. The first avenue for recovering an account with two-factor authentication enabled is using the recovery codes you saved during the setup process. Ensure these are saved in a secure location that can be accessed by only the account holder.
There are 3 codes in total, and each can be used only once. Once a code is used, it becomes invalid and you'll need to use another code on the list next time. When they’re all used, you can click the link in MFA settings to generate new codes.
If you want to stop using an authenticator app temporarily, you can pause it in the MFA settings page. You will need to first log in using an authentication code or with a recovery code.
Click Configure MFA.
\nIf you lose access to your authenticator app, you can remove an authentication factor in the MFA settings page. You will need to first log in using an authentication code or with a recovery code.
Click Configure MFA.
\nClick the trash icon for the authentication app you wish to remove.
\nClick Remove.
\nLearn how to reset your password for the Lightspeed Restaurant Back Office.
\n\nOptimize your POS device to ensure a quick, smooth experience with the Lightspeed Restaurant app. By using the proper equipment and keeping your device clean and updated, you'll be able to serve your customers without interruption.
\nBefore optimizing your device, make sure that you've set it up and installed the Lightspeed Restaurant app.
\nUsing official and supported hardware will help extend your device's lifespan and ensure that your device is compatible with the Lightspeed Restaurant app. Charge your device with official cables instead of third-party cables, and use our list of supported hardware to find compatible printers, cash drawers, and payment terminals.
\nA dirty device will become slow and unresponsive. We recommend keeping your device in an area away from the kitchen to avoid any spills, and making sure that both the device and the area it's in are regularly cleaned. Use manufacturer-approved cloths and solutions to avoid damage to your device.
\nThe device you use with Lightspeed Restaurant should be a business device with its own business-specific ID. This will help keep your personal data secure and ensure that you can always access the device.
\nAvoid using your device for personal things or unneeded software, such as streaming music or unrelated apps. Consider using Guided Access to limit your device to only the Lightspeed Restaurant app, or Apple Shortcuts to automatically reopen the app if it's been closed.
\nWhen a device auto-locks, it can temporarily disconnect Lightspeed Restaurant and cause problems with syncing. Auto-lock can be disabled in the device's settings.
\nAllowing both Lightspeed Restaurant and your device to update automatically ensures you aren't using an outdated version that might cause problems.
\nTo enable automatic updates on your device:
\nToggle on all options.
\nLightspeed Restaurant should update automatically, but you can also update it manually if you don't want to wait for the automatic update.
\nLocation services will keep your time zone accurate and can be used to track your device if needed.
\nTo enable location services:
\nToggle on Location Services.
\nIf your POS devices have previously connected to a different network, they may try to automatically connect to old networks again, disrupting your connection. Forget all old Wi-Fi networks to ensure a stable connection to the correct network.
\nLearn how to manage POS devices from the Back Office Devices page (POS > Devices).
\n\nThe TempTest Blue thermometer works with the Lightspeed Pulse app on a mobile device to capture temperature readings with a simple press, no manual entry required. This automation saves staff time and eliminates human error, simplifying your food safety procedures. The TempTest Blue thermometer includes a NIST-Traceable calibration certificate, perfect for use in HACCP plan temperature logging.
To store temperature readings, this thermometer must be used with the Lightspeed Tasks add-on and an iOS or Android device. Contact your Sales Account Manager for details on enabling Lightspeed Tasks for your account.
The TempTest Blue thermometer is available for purchase from a third-party supplier whose online store you can access from the BackOffice. In the Back Office, navigate to Tasks > Checklists and click Buy thermometer in the banner at the top.
You'll need to turn the thermometer on in order to take temperature readings. Turn the thermometer off when it's not in use to conserve battery power.
To turn it off, hold the yellow transfer button for 3 seconds until the thermometer's display powers off.
\nBy default, the thermometer will automatically turn off after 10 minutes if it's not paired with a device or a temperature is not taken. You can change this auto-shutoff interval from the ThermoWorks app.
\nPair the thermometer wirelessly via Bluetooth with an iOS or Android device that's set up for Lightspeed Tasks. Once it's paired, you can use the thermometer to take readings for temperature tasks you've created.
If you have multiple thermometers, match the ID next to the thermometer on screen with the number on the back of the physical device.
\nWith your thermometer paired, an employee can open the Lightspeed Pulse app to begin taking temperature readings. Pulse must be set to Staff mode, and you must have created at least one temperature task on a checklist in Lightspeed Tasks.
In the Pulse app, tap Complete to finish the task and record the reading.
\nIf you need to redo the reading, you can tap Retake temperature and repeat steps 7-8 before completing the task.
\nThe thermometer displays a low battery symbol when it needs new batteries. To change the batteries, you'll need a Phillips-head screwdriver and two new AAA batteries.
Learn how to set up Lightspeed Tasks, create user tags, and switch the Pulse app to Staff mode.
\n\nIn the Lightspeed Pulse app, staff can complete the checklists you set up for Lightspeed Tasks.
\n\nLightspeed Tasks is a central task management system that replaces paper lists and whiteboards in your restaurant. With Tasks, you assign duties to staff from the Back Office that they then can complete in the Lightspeed Pulse mobile app. Tasks reminds staff and holds them accountable for closing operations, temperature checks, and other periodic or urgent responsibilities.
Managers and staff have different roles and abilities with regards to Lightspeed Tasks.
| Managers can: | \nStaff can: | \n
|---|---|
| \n
| \n
To start, you'll need to enable Lightspeed Tasks on your account. Contact your Sales Account Manager for more details.
Checklists must be completed on a mobile device using the Lightspeed Pulse app. Lightspeed Pulse must be set to Staff Mode to complete a checklist.
Lightspeed Pulse supports the two most recent versions of iOS and Android.
User tags are used by Lightspeed Tasks to group employees by the jobs they do in your business. Checklists are assigned to user tags rather than individual users so that anyone with the right user tag may complete the checklist regardless of who is working that day.
To configure user tags, navigate to Tasks > Settings in the Back Office and select the User tags tab.
User tags are different from POS user groups. You use POS user groups under POS > User groups in the Back Office to quickly assign multiple permissions to POS users. This determines what employees can do in the Restaurant POS app.
Lightspeed Tasks offers a few ways to keep up-to-date on how and when checklists are completed. Instead of manually checking in on your team, you can receive automatic emails that give you total peace of mind that your business is running smoothly.
To configure notifications, navigate to Tasks > Settings in the Back Office and select the Notifications tab.
| Setting | \nDescription | \n
|---|---|
| \n Checkpoint emails \n\n | \n\n Checkpoint emails help you identify potential business issues based on irregularities in your daily checklist activity. For instance, they will flag out-of-range temperatures, incorrect counts, or missing images on tasks where required. \nTo start receiving this email, select a delivery time and add recipients. Only Back Office users can receive this email. To add recipients: click Choose recipients and select users from any location where Lightspeed Tasks is enabled. \n | \n
| \n Daily summary emails \n\n | \n\n Daily summary emails go out every day at 8 AM local time to the people you choose. \nThese emails show: \n
Only Back Office users can receive this email. To add recipients: click Add recipients, select a location, and select their names. \n | \n
| \n Weekly summary emails \n\n | \n\n Weekly summary emails go out every Monday at 8 AM local time to the people you choose. They show the same details as the daily emails but cover the entire previous week. They also show how many times each checklist was scheduled to be worked on during that week. \nOnly Back Office users can receive this email. To add recipients: click Add recipients, select a location, and select their names. \n | \n
For integrated temperature readings, the TempTest Blue smart thermometer can be used to measure and log readings directly into Lightspeed Tasks without any manual entry.
You will need to set your Lightspeed Pulse device to Staff mode for your employees to complete their tasks and checklists. To do so:
In the Back Office, you can create new checklists and view reporting for Lightspeed Tasks.
\n\nIn the Lightspeed Pulse app, staff can complete the checklists you set up for Lightspeed Tasks.
\n\nCreate promotions with Order Anywhere to offer your customers discounts on their orders if they meet certain criteria. Once a promotion has been created, you will be able to view it in the My Promotions section. This section will display the type of promotion, the order profile associated with it, the minimum order value, the current status, and the duration.
Order Anywhere promotions are only available in Europe, the Middle East, and Africa.
Buy One, Get One (BOGO) offers encourage customers to order certain items by offering a free item with the purchase of the same item. Set up a BOGO offer through Order Anywhere.
From the Buy 1, get 1 free tile, click Create.
\nApply percentage discounts to specific items to drive customer traffic at chosen times. Set up an item discount through Order Anywhere.
From the Item discount tile, click Create.
\nSave time on applying large promotions by setting up a profile discount, which applies to a full menu or ordering profile, instead of discounting each individual item. Set up a profile discount through Order Anywhere.
Item discounts and BOGO promotions take priority over profile-wide discounts for items with the same SKU. Profile-wide discounts do not apply to delivery fees.
From the Profile-wide discount tile, click Create.
\nScheduled promotions can be edited at any time from the Order Anywhere Back Office. You cannot edit an active promotion.
Click the three-dot menu in the Action column for the offer you want to edit and choose Edit.
\nActive promotions can be ended early at any time. If a promotion has been scheduled, it can be deleted instead.
Click the three-dot menu in the Action column for the active offer you want to end and choose End.
\nDelete a promotion that has expired or is no longer relevant. Deleted promotions cannot be recovered.
Click the three-dot menu in the Action column for the offer you want to delete and choose Delete.
\nThe Staff Performance report presents staff sales data in an easy-to-understand visual format, allowing you to view the data at a glance. Use this page to view and filter data in order to better understand the performance of your staff.
Access the Staff Performance report from the Back Office.
Use the filtering options to view and compare information from specific time frames, as well as specific users or user groups.
The Staff Performance bar shows the total of the chosen time period's Net sales, Hours worked, POS users, Tips, and Sales per hour.
The Staff Performance chart displays a graphical overview of data filtered by specific criteria, including Net sales, Hours worked, and Sales per hour.
The Staff Performance table displays data per day, broken down by employee. The columns in this section can be adjusted to filter the data.
The Reports glossary describes how specific metrics in your reports are calculated. You can open the glossary by clicking Understand terms like Gross sales and Net sales at the top of the report.
Use the Staff Performance bar to view important staff-related information at a glance.
Use the Staff Performance chart to view data filtered by specific criteria, such as particular users, sales per hour, and net sales. This information will change depending on your filters.
To filter the chart:
Hover over a point in the graph to view the date and an exact number for the chosen metric.
Use the Staff Performance table to view a comprehensive breakdown of sales data filtered by specific criteria, including Gross sales, Net sales, and Cover average. Click the arrow beside each date to expand the row and view the data broken down by the employees that worked that date.
To hide or show specific columns: click the three-lined icon, check or uncheck the relevant boxes, and click Save.
Columns that have three-dot menus can be filtered further by clicking the three dots and choosing an option from the list, then entering the required value or values. This filter will apply to the employee data individually. For example, if you wish to filter for Net sales between $500 and $1500, the filter will show all sales that each employee made between those values, even if the total value is higher than $1500.
Staff reports detail sales information broken down by user, showing you the data you need to better understand the performance of your staff.
\n\nCustom views let you save custom setups for a report. Switch between views to quickly return to the data you check most often.
\n\nThe Integration Hub is a directory of third-party integrations that work with Lightspeed Restaurant. With hundreds of integrations available, the Integration Hub allows you to explore potential features and add-ons to make your life simpler and your business run more smoothly.
To view the Integration Hub, click Integration Hub on the navigation bar in the Back Office.
Each integration is shown as a summary card with the integration’s icon, category, name, brief description, and certified countries. Clicking on a card takes you to that integration’s details page.
At the top of the Integration Hub page is a search bar where you can look for specific integrations by name. Click X in the search bar to clear it. There are also buttons that will filter the integrations by topic, like Inventory or Marketing . Below those is the full list of integrations available to users of Lightspeed Restaurant. As you search or filter, the list of displayed integrations is updated to match the criteria.
Click on any integration to view more information.
Each integration’s information page has a header showing its icon, the name, a brief description, supported countries, and a link to the third-party site to learn more. Additional videos or screenshots may also be included.
The section at bottom covers an overview of the product, onboarding details, and partner details.
| Section | \nDescription | \n
|---|---|
| Overview | \n
| \n
| Onboarding | \n\n The steps required to add the integration to your account. Each integration may require a different series of steps. \nGenerally, you’ll be required to have an active Lightspeed Restaurant account and an active account with the partner. \n | \n
| Partner details | \n
| \n
To add an integration to your Lighstpeed Restaurant account via the Integration Hub:
Some integrations can be implemented immediately, others require registering for the third-party service and awaiting their approval.
","user_segment_ids":[]},{"id":39777750001051,"url":"https://k-series-support.zendesk.com/api/v2/help_center/en-us/articles/39777750001051.json","html_url":"https://k-series-support.lightspeedhq.com/hc/en-us/articles/39777750001051-Google-integrations-for-Order-Anywhere","author_id":7361662302875,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":41820442134939,"created_at":"2025-08-07T16:34:10Z","updated_at":"2026-08-25T14:48:47Z","name":"Google integrations for Order Anywhere","title":"Google integrations for Order Anywhere","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-06T14:30:49Z","user_segment_id":null,"permission_group_id":538374,"content_tag_ids":[],"label_names":["BS-K25.32-3","RD-K25.41","RD-K25.44","SW-K26.28"],"body":"With an active Order Anywhere account, you can integrate your business with Google to access powerful features for expanding your reach.
Connecting your Google Business Profile to Order Anywhere is not required to be able to use Order with Google.
By connecting a Google Business Profile, you can automatically sync business details from Order Anywhere to Google for customers to see when they search for your business. Synced business details include:
*Customers who leave a five-star review are redirected and asked to share their review on Google.
Click Set up under Google Business Profile.
\nSelect Allow when asked to let mylightspeed.app access your Google account.
\nFollow the prompts to claim your Google business account, integrating it with Order Anywhere.
\nOnce your account is claimed, business details from Order Anywhere will automatically sync to the business listing customers see on Google. If you make changes in Order Anywhere, those changes will also sync to Google.
\nThe Google performance dashboard for your Google Business Profile allows you to monitor growth and visibility over time, understand how customers interact with your business, and view whether customers are discovering your business via intent or proximity.
Once you've connected your Google Business Profile, the Google performance dashboard will appear in the Order Anywhere Back Office.
The performance dashboard displays metrics for your Google Business Profile synced from Order Anywhere, including its visibility on Google Maps, customer engagement through Google search, and average rating in Google reviews. This data covers the previous 90 days.
Before the data in the dashboard, there are some quick actions for managing your connection with Google:
The cards in this section display a quick summary of your performance on Google.
The visibility section breaks down how visible your business is on Google. Most of your visibility comes from search results, which attracts more relevant traffic from Google Maps.
The engagement section breaks down what parts of your business profile customers are clicking on, compares your click rate to the industry standard, and recommends how to bring your engagement rate up.
The reputation section breaks down your business's reputation on Google based on ratings from reviews.
Order with Google allows customers to search for your restaurant on Google and click Order Pickup or Order Delivery to place orders via your Order Anywhere website. Your Order Anywhere menu and images will also sync for customers to view in your Google profile, even if they don't click your ordering link.
Select which order profile you’d like to link to Order with Google.
\nOnly one menu can be linked to Google per business location. If you have multiple off-premises profiles, then you must select only one order profile per location to publish.
\nTo check how frequently customers are using Order with Google, visit the performance dashboard on Order Anywhere's Integrations page.
The dashboard shows the number of orders customers have placed through Order with Google, illustrating its effect on your business. Use the buttons to toggle between All orders placed since setting up the integration or only those from Today, This Week, or This Month.
Lightspeed Restaurant integrates directly with various reservation platforms, such as OpenTable and TheFork. By connecting your reservation system, you can share data between it and your POS to streamline customer operations.
Lightspeed Restaurant integrates with the reservation platforms below.
| \n
| \n
Additional reservation integrations are available through our Integration Hub. However, these are legacy integrations and operate differently than those described in this article.
Most reservation integrations have the same core features, but there are some differences in how these features work with Lightspeed Restaurant. Here's how some popular platforms vary in their implementation.
| \n | Reservation sharing1 | \nDetails shared2 | \nDeposits supported | \nOne-way sync3 | \nWalk-ins4 | \n
|---|---|---|---|---|---|
| Aleno | \nAll reservations and updates | \nNearly all reservation information | \nNo | \nNo | \nYes | \n
| OpenTable | \nAll reservations and updates | \nNearly all reservation information | \nYes | \nYes | \nYes | \n
| Resy | \nNo | \nNone | \nNo | \nYes | \nNo | \n
| SevenRooms | \nAll reservations and updates | \nMost details. These appear in the notes field. | \nYes | \nYes | \nN/A | \n
| TheFork | \n\n Depending on your settings: \n
| \nNearly all reservation information | \nYes | \nNo | \nNo | \n
| Zenchef | \nAll reservations and updates | \nNone | \nYes | \nNo | \nYes | \n
1 Whether reservations are sent from the reservation platform to Lightspeed Restaurant.
2 Details sent from the reservation platform to Lightspeed Restaurant beyond the customer name, party size, table, and scheduled time.
3 Whether the integration will work without an order being successfully opened in Lightspeed Restaurant.
4 When walk-in customers are created in the reservation platform, an open order can be created automatically in Lightspeed Restaurant.
To learn how to set up and use reservation integrations with Lightspeed Restaurant, read through the additional articles in this section.
The steps to set up a reservation integration vary based on the platform you use. Follow the links below to find the instructions for your specific reservation system.
After you've set up a reservation integration, there's more to learn about how it functions within Lightspeed Restaurant.
These articles apply only to the Supported reservation integrations listed at the top of this page. They do not apply to any legacy integrations found in the Integration Hub.
","user_segment_ids":[]},{"id":36914000260891,"url":"https://k-series-support.zendesk.com/api/v2/help_center/en-us/articles/36914000260891.json","html_url":"https://k-series-support.lightspeedhq.com/hc/en-us/articles/36914000260891-Setting-up-and-using-the-UEAT-integration","author_id":7361662302875,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":34838981251995,"created_at":"2025-05-12T18:07:01Z","updated_at":"2025-09-05T18:26:43Z","name":"Setting up and using the UEAT integration","title":"Setting up and using the UEAT integration","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-09-02T12:00:12Z","user_segment_id":null,"permission_group_id":538374,"content_tag_ids":[],"label_names":["BS-K25.21-2","NAV-K25.33"],"body":"To use the UEAT integration, you'll need a fully configured UEAT account. If you haven’t created an account yet, visit UEAT to get started.
\nThe UEAT integration connects your Lightspeed Restaurant account to UEAT’s easy-to-use ordering solution. UEAT supports online ordering for takeout, delivery, curbside pick-up, as well as dine-in. Delivery orders can even be made through delivery services such as DoorDash Drive or Uber Direct, or marketplaces like Uber Eats, DoorDash, and Skip. Once an order is placed and paid for online at UEAT’s checkout, it’ll be sent through to your restaurant’s Lightspeed POS app.
\nThe UEAT integration connects to Lightspeed Restaurant and syncs items from Back Office to your menu in UEAT, and maps their IDs to match each other in both systems. You'll work with the UEAT team to complete the item mapping. Once your menu has been synced and tested, orders from UEAT (including those from delivery services like Uber Eats, DoorDash, and Skip) will be automatically posted to your POS app.
\nContact UEAT and request to connect to your Lightspeed Restaurant account.
\nFor the UEAT integration to work correctly, you’ll need to configure your Back Office to match certain standards. If you’re unable to configure the account, then your UEAT integration manager will raise a support ticket with Lightspeed Support, and they’ll help you with the process.
\nThe UEAT integration connects to Lightspeed Restaurant using Omniboost, a third-party integration.
\nOnce you've contacted UEAT, configured your Back Office, and authorized access to your Lightspeed account, the UEAT and Omniboost integration teams will handle setting up the technical aspects of the integration. After it's all been set up on their end, you'll work side-by-side with your integration manager to create and test some sample orders to make sure everything works correctly.
\nAfter you’ve set up the UEAT integration, orders placed in UEAT will appear in your Lightspeed Restaurant POS app. Customers can place orders through UEAT's website, app, or connected third-party services like Uber Eats, and these orders appear directly in your POS system ready for preparation.
\nTo send UEAT orders to a specific printer:
\nIf you decide to stop using the UEAT integration, contact your UEAT representative to request termination of the connection. Their offboarding team will disconnect the integration and notify all necessary parties. The UEAT integration will be disabled and any integration-related data will be removed from their connection platform. This offboarding process only affects the integration, so your Lightspeed account will remain active and unaffected.
\n