Managing Payment settings

Enable online and/or in-person payments to give customers the ability to pay for orders placed via Order Anywhere. Online payments allow customers to pay from mobile device, tablet, or computer using a credit or debit card via Lightspeed Payments or Stripe. In-person payments allow customers to pay at the POS when they pick up their order or finish dining at the restaurant.

Important: For customers to place orders via Order Anywhere, you must enable at least one payment method discussed in this article.

Table of contents:

• Enabling online payments
• Enabling in-person payments

Enabling online payments

With online payments, customers can pay for Order Anywhere orders from a mobile device, tablet, or computer using a credit or debit card via Lightspeed Payments or Stripe. Online payments are processed through either Lightspeed Payments or a third-party integration with Stripe based on how you set them up in the Order Anywhere Back Office.

1. Log in to the Order Anywhere Back Office. For help, visit the First login article.
2. Verify all business and address information on the My account page is correct.

   See Managing Order Anywhere account details for help accessing this page and making changes.

3. Click Settings on the navigation bar.
4. Select Payment settings.
5. Select the Lightspeed Payments or Stripe button below in this article, then follow the remaining steps to connect your chosen payment processor.
   • Lightspeed Payments
   • Stripe

   Lightspeed Payments

   1. If you have an existing Lightspeed Payments account, toggle the switch next to Lightspeed Payments to enable it.
      
   2. If you do not have an existing Lightspeed Payments account, click Learn more. On the pop-up, select Ask for a quote to have our team contact you about signing up for Lightspeed Payments.

      Note: Lightspeed Payments is not available in Luxembourg, Italy, and Spain.

      
   3. Click Save to save changes.
   4. Enable the Online payments setting on a profile to add online payments as an option for that profile.

      For help creating a new profile, visit the Managing My profiles article. To edit an existing profile, click its name on the My profiles page.

   Stripe

   1. Click Connect to Stripe.
      
   2. Follow the prompts to set up a new or existing Stripe account with Order Anywhere. You will need the following information:
   • Account number for the bank account where you want to receive online payment deposits
   • Name of the bank account holder
   • VAT or tax ID number for your business
   3. Back on the Payment settings page, toggle Stripe on.
   4. Click Save to save changes.
   5. Enable the Online payments setting on a profile to add online payments as an option for that profile.

      For help creating a new profile, visit the Managing My profiles article. To edit an existing profile, click its name on the My profiles page.

Enabling in-person payments

With in-person payments, customers can pay for Order Anywhere orders in person at the POS using cash, a credit or debit card, or a gift card. For Pickup profiles, customers pay when they pick up their order. For Table profiles, customers pay after they finish their meal.

Important: In-person payments may result in losses if customers place orders but don't pick them up or pay at the POS. By activating this feature, you acknowledge and take responsibility for this potential risk.

1. Log in to the Order Anywhere Back Office. For help, see First login.
2. Click Settings on the navigation bar.
3. Select Payment settings.
4. Toggle Allow customers to pay in person on.
   
5. Review the message, then select Activate to confirm.
   
6. Click Save to save changes.
7. Enable the In-person payments setting on a profile to add in-person payments as an option for that profile.

   For help creating a new profile, see Managing My profiles. To edit an existing profile, click its name on the My profiles page.