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Placing a table order

Table profiles enable customers to place an order while seated at a table in your restaurant by scanning a QR code with their mobile device. Depending on the settings enabled for the profile, customers can pay online, pay in person, or add a tip to their order.

  1. A customer visits the Order Anywhere page for a Table profile by scanning the specific QR code for the table where they are seated using a mobile device or tablet.
  2. If Scan and Pay is enabled, the customer taps Browse and order to access the menu.
  3. They tap an item, select their desired modifiers (if necessary), and click Add to cart to add it to the order.
    order-anywhere-off-premises-add-to-cart.png
  4. (Optional) To add more items to the order, they tap the back button and repeat step 2 as needed.
  5. The customer proceeds to checkout by following step 5a or 5b depending on their device type:
    1. If using a tablet, the customer taps the cart icon and selects Go to checkout to review their order.

      To process an express checkout with Google Pay, the customer selects Pay with G Pay after tapping the cart icon. Express checkout allows customers to go directly to payment, bypassing much of the ordering flow.
      Note: Google Pay is only available when using Lightspeed Payments for online payments.

      order-anywhere-off-premises-checkout-2.png
    2. If using a mobile device, the customer taps View cart and selects Checkout to review their order.

      To process an express checkout with Google Pay, the customer selects Pay with G Pay instead of View cart. Express checkout allows customers to go directly to payment, bypassing much of the ordering flow.
      Note: Google Pay is only available when using Lightspeed Payments for online payments.

      order-anywhere-mobile-view-cart-checkout.png
  6. (Optional) They enter their email address, first name, last name, and/or phone number. An order confirmation, status updates, and receipt will be sent to their email address, if provided.

    First name, Last name, and Email address will appear as optional fields by default. To enable, disable, or mark fields as required, edit the table order profile. Learn more about settings for table order profiles in our Creating a table order profile article.

  7. (Optional) They select a tip option or enter a custom tip amount in the Tip section. This section will only appear if the Tipping setting is enabled for the ordering profile.
  8. The customer selects a payment method by following steps 8a–8c:
    1. If both Online payments and In-person payments are enabled, they can select Now to pay online with a credit or debit card or After eating / End of meal to pay in person with one of the payment methods shown on screen. If paying after their meal, customers can use Scan and Pay or one of the in-person payment methods shown on screen
    2. If paying by credit card, they enter their card number, expiration date, and CVC or CVV code.
    3. If paying with Google Pay, Bancontact, or iDEAL, the customer selects the relevant payment option. After step 9, they will follow the prompts to confirm their payment.

      Important: Bancontact and iDEAL are not yet available but will be coming soon in July 2022. These payment options will only be available in Belgium and the Netherlands through Lightspeed Payments.

      Note: Google Pay, Bancontact, and iDEAL are only available when using Lightspeed Payments for online payments. Bancontact and iDEAL are only available in Belgium and the Netherlands.

  9. They tap Place order to submit the order to the restaurant. A confirmation page will appear to explain the order is pending and needs to be confirmed by the restaurant.
    order-anywhere-on-premises-place-order.png
  10. The restaurant processes the order in the Restaurant POS app. To learn how this works, see Managing incoming Order Anywhere orders.
  11. If using Scan and Pay, the customer follows steps 11a–11h to pay for their order with a credit or debit card.
    1. They scan the QR code on their table with a mobile device or tablet.
    2. They tap Pay the bill.
    3. If splitting the bill with other guests, the customer enters the amount they want to pay toward the balance of the order and their name. Otherwise, they leave these fields blank to pay the full total.
    4. (Optional) They check the email receipt box and enter an email address to receive an email receipt.
    5. (Optional) They select a tip option or enter a custom tip amount in the Add a tip? section.
    6. They enter their card number, expiration date, and CVC or CVV code.
    7. The customer clicks Pay to submit their payment.
    8. (Optional) If splitting the bill, the other guests perform steps 11a–11g until the total has been paid.

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