A void reason is explanation applied to a cancelled order or item. This helps ensure that orders or order items on the POS are only cancelled for reasons you deem relevant from the Back Office. Add void reasons to the Back Office that you wish to be selected on the POS, such as 'damage or spillage.'
- Log in to the Back Office with your Lightspeed Restaurant account credentials.
- From the navigation menu, select Configuration > Settings > Void reasons.
- Enter the name of the void reason in the input field.
- Select Add void reason next to the input field, to add the void reason to your Back Office.
|Void reason||Name of a void reason that is displayed on the POS and on the report.|
|Active since||The date the void reason was added to the Back Office.|
|Create negative stock movement||
The stocks are defined in Configuration > Settings > Stock. This is set to No by default. It can be changed to Yes by clicking on the No button.
|Print a receipt||
This is set to No by default. It can be changed to Yes by clicking on the No button.
Removes the void reason from the Back Office. See Removing void reasons.
If you need to remove void reasons, feel free to do so from the Back Office.