The POS devices page shows a list of devices connected to the K Series app. This page provides useful information about each device at a glance, such as its name, activity and device profile. To access the POS devices page, log in to the Back Office with your Lightspeed credentials. Select Configuration > Devices > Devices from the main navigation bar.
For a POS device to appear on your Back Office, you’ll need to have logged in to the POS (K) app with that device using a connection code. For more information on connecting a device with the POS app, see About Connection codes.
Once you have connected your devices to the POS (K) app, we recommend creating device configurations (or device profiles). A device profile represents a series of settings representative of your business that can be applied to POS devices. This helps ensure your POS devices are using the app configuration that you have determined for your business. For more information, see Configuring device profiles.
Overview of POS device configuration page
On the POS device configuration page, you will view a table representative of your connected POS devices. From this page, you can edit, audit or disable the POS device. The following table provides a summary of the information on the POS device configuration page:
Name of the device.
NOTE: There are two kinds of devices in the table: active and passive.
Financial transactions are handled by Active Devices. Active Devices will also keep any open orders to be processed on the next day if they weren’t closed by staff. An Active Device is marked with a star and is also the host of all other devices.
Passive Devices can be understood as an auxiliary POS device, and so they have less functionality than your principal active device. Passive devices can be accessed only if an Active Device is also functioning and if all devices are connected to the same network.
For more information around active and passive devices, see Editing devices.
|Active||Indicates whether a device is set as an active device or not.|
|Last activity||When the device was last used.|
|Device state||"Connected" indicates that the app is currently running, while the state "Disconnected" indicates that the POS app is closed on the device.|
Three statuses may be displayed here:
You can reload your POS device configuration in two ways:
This column represents the configuration type used by the device.
NOTE: A device configuration includes a grouping of settings applied to a POS device. These settings can be found from the Configuration > Configurations page, or you select the configuration name from this page to redirect to the Configurations page. Here you can edit or remove existing configurations.
|Last configuration status||Date and time of last device configuration upload.|
Displays the current installed application version.
NOTE: If you have multiple POS devices at your business, they should all be using the same POS app version.
|Device name||The device’s name as it appears on your device’s iOS settings.|
|Device type||Based on the device type of use at your site, such as a point-of-sal (POS).|
|Actions||There are a few actions you can select from this page:
Edit: The edit window of the device opens
Audit: Shows journal for device
Disable: Deletes device
Detailed device information
If you have set up your own network at your location, this information could be useful while troubleshooting with our support.
- From the main navigation bar of the Back Office, go to Configuration > Devices > Devices
- Select the + sign next to the device name to expand a section of technical data:
|ID||Indicates the device ID.|
|OS version||Shows the current version of the operating system.|
|Altitude||Displays the current height in meters at the position of the device.|
|App upgraded||Shows the last time the app was upgraded via the Apple App Store.|
|App reloaded||Indicates the last time the app was updated via the Back Office.|
|Model name:||This is the iPad model type.|
|BSSID:||That is the MAC address fetched from the wireless access point (the router's antenna).|
|Device time zone||Indicates the time zone synced with the iPad settings. Your iPad and Back-Office must be in the same time zone.|
|App configured||Displays the date of app installation.|
|Location||Displays the GPS data of the device.|
|IP address and SSID||Show network information. If you have a Lightspeed network, you’ll have an SSID based on your Business location number such as: ikentoo-125610613538818 and a specific IP range.|
|Device time:||The set time on the device.|
|App installed and started||When the app was last installed and updated on the device.|
In the event that you ever need to transfer device data, you can export a table from the POS devices configuration page:
- Select the Export button in the upper right corner of the page.
- Choose an export format from the drop-down menu.
- After exporting, the file can be found in your computer's downloads folder.
From this point onwards, you will have a thorough understanding of the POS device configuration page. To learn more about the device settings in the Back Office, we suggest you read the next article Editing Devices.