Hi. How can we help?

Understanding POS devices

The POS devices page shows a list of devices connected to the K Series app. This page provides useful information about each device at a glance, such as its name, activity, and POS configuration. To access the POS devices page, log in to the Back Office with your Lightspeed credentials. Select Configuration > Devices > Devices from the main navigation bar.

For a POS device to appear on your Back Office, you’ll need to have logged in to the POS (K) app with that device using a connection code. For more information on connecting a device with the POS app, see About Connection codes.

Once you have connected your devices to the POS (K) app, we recommend creating POS configuration. A POS configuration represents a series of settings representative of your business that can be applied to POS devices. This helps ensure your POS devices are using the app configuration that you have determined for your business. For more information, see Managing and understanding POS configurations.

Overview of POS device configuration page

On the POS device configuration page, you will view a table representative of your connected POS devices. From this page, you can edit, audit, or disable the POS device. The following table provides a summary of the information on the POS device configuration page:

Column Definition

Name of the device.


If Yes, the POS device is currently connected to your account. If No, the POS device was deactivated from your account and is currently inactive. 

Note: To view inactive POS devices, uncheck the Hide inactive devices box above the table on the page. 

Last activity When the device was last used.
Device state "Connected" indicates that the app is currently running, while the state "Disconnected" indicates that the POS app is closed on the device.
Configuration status

There are three potential statuses:

  • OK - The POS device configuration (settings) are up to date.
  • RELOAD REQUESTED - The device is downloading a POS device configuration from the Back Office.
  • RELOAD NEEDED - There are Back Office changes that have not yet been transferred, so a reload on the POS device is required. It is important to know that when the status reads as "Reload needed," the specified POS devices must reload their POS device configuration in order to ensure they are using the most recent changes configured from the Back Office.

You can reload your POS device configuration in two ways:

  1. Select the arrows next to the appropriate Reload option on the Back Office. Note that the POS device must be running the POS (K) app to receive the configuration reload.
  2. You can also request a configuration reload from the POS (K) app, by selecting Reload from the three dots in the right bottom corner of the Ordering screens.

This column represents the configuration type used by the device.

Note: A device configuration includes a grouping of settings applied to a POS device. These settings can be found from the Configuration > Configurations page, or you select the configuration name from this page to redirect to the Configurations page. Here you can edit or remove existing configurations.

Last configuration status Date and time of last device configuration upload.
Application version

Displays the currently installed application version.
Note: If you have multiple POS devices at your business, they should all be using the same POS app version.

Device name The device’s name as it appears on your device’s iOS settings.
Device type Based on the device type of use at your site, such as a point-of-sale (POS).
Actions There are a few actions you can select from this page:
Edit: The edit window of the device opens
Audit: Shows journal for device
Disable: Deletes device


Detailed device information

If you have set up your own network at your location, this information could be useful while troubleshooting with our support.

  1. From the main navigation bar of the Back Office, go to Configuration > Devices > Devices
  2. Select the + sign next to the device name to expand a section of technical data:



ID Indicates the device ID.
OS version Shows the current version of the operating system.
Altitude Displays the current height in meters at the position of the device.
App upgraded Shows the last time the app was upgraded via the Apple App Store.
App reloaded Indicates the last time the app was updated via the Back Office.
Model name: This is the iPad model type.
BSSID: That is the MAC address fetched from the wireless access point (the router's antenna).
Device time zone Indicates the time zone synced with the iPad settings. Your iPad and Back-Office must be in the same time zone.
Client version: 1.234.567.8
App configured Displays the date of app installation.
Location Displays the GPS data of the device.
IP address and SSID Show network information. If you have a Lightspeed network, you’ll have an SSID based on your Business location number such as: ikentoo-125610613538818 and a specific IP range.
Device time: The set time on the device.
App installed and started When the app was last installed and updated on the device.
serverVersion: 1.234.567.8


Exporting devices

In the event that you ever need to transfer device data, you can export a table from the POS devices configuration page:

  1. Select the Export button in the upper right corner of the page.
  2. Choose an export format from the drop-down menu.
  3. After exporting, the file can be found in your computer's downloads folder.


What’s next?

From this point onwards, you will have a thorough understanding of the POS device configuration page. To learn more about the device settings in the Back Office, we suggest you read the next article Editing Devices.

Was this article helpful?

0 out of 0 found this helpful