Pickup profiles in Order Anywhere allow customers to place takeaway or pickup orders from anywhere outside the restaurant. Customers can choose to pick up their order as soon as possible or schedule it for a later date or time.

After creating a new Pickup profile, generate QR codes or locate the profile’s URL to share with customers. By scanning a QR code with their phone or tablet's camera or visiting the URL, customers can open the profile’s ordering page to place an order.

To watch a related video, visit our About Order Anywhere article.

Creating a new profile

Create a new Pickup profile so customers can access Order Anywhere to place takeaway orders from within your restaurant.

1. Log in to your Order Anywhere Back Office. For help, visit our login article.
2. Click My profiles on the navigation bar.
3. Click Create profile.
   
4. Enter a name for the profile.
5. Select an existing menu from the Menu to use for the profile drop-down menu.
6. Choose Pickup from the Select order type drop-down menu.
   
7. (Optional - North America only) Enable curbside pickup to allow customers to ask for their order to be brought to their car when they pick it up.
   1. Toggle Curbside pickup on.
   2. (Optional) Enter a pickup message to include in the order confirmation email sent to the customer. For example, add instructions for the customer to call when they’ve arrived.
8. (Optional) Limit ordering ahead to set how far in advance customers can schedule orders for pickup.
   
   1. Select a limit from the Limit ordering ahead drop-down menu: ASAP, Same day only, or one to seven days ahead.
   2. (Optional) Turn on Enable maximum orders per time slot to set a cap on the number of orders that can be placed every 15 minutes. Then enter a maximum value in the Orders per time slot field.
   
9. Configure the Payment settings:

   Payment settings will only appear in a profile after enabling online and/or in-person payments.

   1. To allow customers to pay for their order online via Lightspeed Payments or Stripe, toggle Online payments on.
   2. To allow customers to pay for their order at the POS, toggle In-person payments on. Select the payment methods you accept, drag them into the display order for the ordering page, and click Save.
   
10. (Optional) Toggle Customer note on to allow customers to enter notes for their order at checkout.
11. (Optional) Enable tipping:
    1. Toggle Tipping on to allow customers to add a tip to their order total.
    2. Click Add to configure the tipping percentage and custom tip options shown to customers at checkout.
    3. Check the box next to each tip option to display to customers.
    4. Click the star icon to preselect a specific option by default.
    5. Click Save to save changes.
12. (Optional) Toggle Cutlery opt-in on to enable customers to request disposable utensils at checkout.
13. Click Create to generate the new profile.

Generating QR codes

Customers can scan QR codes with their mobile phone’s camera to access the Order Anywhere page where they place orders. Generate unique QR codes for the profile, print them, and add them to menus or signage to give customers the ability to use Order Anywhere.

1. Log in to the Order Anywhere Back Office. For help, visit our login article.
2. Select My profiles on the navigation bar.
3. Click the name of a Pickup profile you want to generate QR codes for.
   
4. Click Generate QR codes.
   
5. Enter the number of QR codes you need.
6. Select a size for the QR codes. Available sizes are 5x5 cm, 10x10 cm and 15x15 cm.
7. Enter a title to appear above each QR code. A QR code will be shown on the right side.
8. Click Download PDF to download a file containing the QR codes.
9. Add them to a physical takeaway menu or on a website for customers to scan.

Locating the profile URL

In addition to scanning QR codes, customers can also visit a URL to access the Order Anywhere page for a specific Pickup profile. After locating the URL for a profile, share it with customers by adding it to physical menus, your website, or anywhere else they will see it.

1. Log in to the Order Anywhere Back Office. For help, visit our login article.
2. Select My profiles on the navigation bar.
3. Click the name of an existing profile.
4. Click the copy button next to the profile’s URL to copy it to the clipboard.
5. Add the URL to customer-facing pages, such as physical menus or your website.