The Orders page in the Order Anywhere Back Office displays reporting for incoming and historical orders.
The first part of the Orders page shows the number of orders for the current day, future days, past days, and the number of all orders.
The second part shows individual orders with related information, such as the order status or pick-up time. Use the available filters to sort the orders based on order status, type, and other details. To learn more about the filter options and provided information, see the table below.
|All tab||Shows all orders, including past and future orders.|
|Today tab||Displays all of today’s orders. Applies to all orders to be picked up today.|
|Tomorrow tab||Shows all orders for tomorrow. Applies to all orders to be picked up tomorrow.|
|Future tab||Displays all future orders. Applies to all orders to be collected from the day after tomorrow.|
|Filter dropdown||You can select a category of filter and choose a specific filter under the category selected. Following options are available:
Order status - Displays orders depending on their status (Pending, Confirmed, Failed, Paid failed, or Cancelled).
Date - Pick a specific pick-up date.
Profile - Choose a certain Order Anywhere profile that you set up previously in the Order Anywhere Back Office.
Order type - Displays orders depending on their order type (on- or off-premises).
Payment type - Select from online or in-person payment methods.
|Orders||Lists the unique order ID. Use the ID to track the transaction payments in the Stripe account.|
|Order status||Shows the current status of the order, Pending, Confirmed, Failed, Pay failed or Canceled.|
|Collection code||Shows the pickup code assigned to the customer. This code is also available in the order confirmation email to the customer.|
|Order type||This column shows the Order Anywhere profile associated order type. This is useful if Order Anywhere is used for both on- and off-premises in the restaurant.|
|Created||Gives the date and time when the customer submits an order.|
|Pick-up time||Shows the customers have chosen pickup date and time of future orders, or in case of ASAP orders the creation time plus your preparation time.|
|Amount||Shows the value of the order.|
|Three-dot icon (View order details)||Click the three dots > View order details to see the ordered items, customer information, and payment details.|