To use the OpenTable integration, you'll need an OpenTable account. If you haven’t created an account yet, visit OpenTable to get started.
The OpenTable Guest Center web app lets you manage your reservations. Check, modify, and seat guests using OpenTable, and see their reservations appear in Lightspeed Restaurant.
Managing reservations in OpenTable Guest Center web app
Guests can book reservations by using the OpenTable app, by calling the restaurant, or by simply walking in and asking for a table. The workflow in the OpenTable Guest Center varies depending on how the reservation is booked.
To learn more about managing reservations in OpenTable Guest Center web app, check out Learn how to use your product.
Managing reservations in Lightspeed Restaurant POS
After seating a reservation in the OpenTable Guest Center, the Lightspeed Restaurant POS will mark their table as occupied, as well as create a check for the table.
From there, follow the usual workflow for serving customers by taking their order and processing their payment. All data, like adding items or creating the bill, in the Lightspeed Restaurant POS will be sent to the OpenTable Guest Center in real-time.
To manage reservations in Lightspeed Restaurant POS:
- Log in to the Lightspeed Restaurant POS app.
- In Tables view, select the table where the reservation is seated to open and view their order.
- Tap Select and add items to their order.
- Process their payment at the end of the meal.
Once the payment is processed in Lightspeed Restaurant POS, the table status will update to 'paid' and an itemized receipt of their meal will be available in the OpenTable Guest Center. Guests can also view their receipts in the OpenTable app under their reservation history.