To use TheFork integration, you’ll need a TheFork account and a pro plan subscription. If you haven’t created an account yet, visit TheFork to get started.

TheFork is a reservation platform that allows customers to discover and book top restaurants in Europe. By integrating TheFork with your Lightspeed Restaurant account, you can view your reservations on the POS and automatically open an order when a reservation is seated. This eliminates the need for manual entry by staff, helping to streamline your business.

TheFork integration features

• Enriching customer information: Enhance customer data with real-time spending information and access to past bill details.
• Optimizing service: When a reservation is changed to "arrived" or "seated" status, the details (customer name and cover count) are automatically transferred to and opened as an order in the POS.
• Updating reservation status: When an order is closed in Lightspeed, the reservation status is automatically updated in TheFork.
• Realtime availability: When tables are occupied with walk-in customers in Lightspeed Restaurant, the availability of those tables automatically updates in TheFork.

Setting up TheFork integration

For TheFork integration to function properly, the table numbers assigned to reservations in TheFork Manager must exactly match the table numbers on the floor plan of Lightspeed Restaurant.

1. Log in to the Back Office with your Lightspeed Restaurant credentials.
2. From the navigation menu, select Integration Hub > Reservations.
3. Click the tile for TheFork Manager.
4. Click Connect.
5. From the pop-up window, click Copy on the connection token.
6. Click Finish connection in TheFork manager.
7. Log in to TheFork Manager with your TheFork credentials.
8. From the Integration page, click Lightspeed.
9. Paste the connection token previously obtained from the Back Office.
10. Click Proceed with linking to connect your POS to TheFork Manager.
11. Update your POS device to the latest Back Office configuration.
    To sync from your iPad: Tap the reload icon.
    To sync from Back Office: From the navigation menu, select POS > Devices. Then select the reload button. 

Once you’ve finished linking your POS with TheFork Manager, you’re all set to begin using TheFork integration.

Frequently asked questions

• For an order to open on the POS, the reservation must be seated in Lightspeed Restaurant. You'll only be able to seat the reservation if the table indicated in the reservation is available. For orders to properly open on the POS, the table numbers assigned to reservations in TheFork Manager must exactly match the table numbers on the Lightspeed Restaurant floor plan.

• If you decide to stop using the TheFork integration, you can disable it from the Back Office. However, disabling on Lightspeed will not disable the integration on TheFork's side, so you must also disable it in TheFork Manager from the Lightspeed tile.