Zenchef is a solution provider for restaurants that takes reservations and manages tables. Integration with Lightspeed Restaurant allows restaurateurs to streamline their operations and centralize their customer information, freeing up time for their core business.

To do this, you will need active accounts in both Zenchef and Lightspeed Restaurant.

The integration between Lightspeed Restaurant and Zenchef can only work if the floor plan is identical on both applications: the tables must have the same names.

Connecting Zenchef

Start the integration in Zenchef. 

1. In Zenchef, navigate to Settings > Partner
2. Under Point of Sales, click Connect next to Lightspeed. 
3. Enter your Lightspeed login credentials and click Connect.
4. Enable Reservation-API and Financial-API, then click Authorize.
5. If necessary, choose the establishment to be connected from the drop-down list at the top left of the screen and click Connect.

Configuring the Back Office

1. Log in to the Back Office with your Lightspeed Restaurant credentials.
2. From the navigation menu, select Menu > Menu management.
3. Click the three dots (⋯) next to a menu > Edit menu.
4. Click the main screen REZA.
5. Click Add button > Web extension.
6. Select the Zenchef extension and click Add button.
7. (Optional) Edit the button as needed and click Save.
8. Click Update and reload devices.

Best practices and important notes

• Walk-in reservations are not synced between the two systems.
• If the table number of a reservation is changed in Lightspeed Restaurant, the table number will not be updated in Zenchef. We advise you to assign the reservations to the proper table via Zenchef.
• Zenchef reservations are visible for a maximum of 1 hour. After that it is not possible to mark the reservation as 'seated' via Lightspeed Restaurant.
• The following information logged in Zenchef is not visible in Lightspeed Restaurant: experiences, allergies, remarks, selected area, and referral.
• To ensure that bill details are forwarded from Lightspeed Restaurant to Zenchef, you must mark reservations as seated and close the reservation’s bill in Lightspeed Restaurant. You cannot change these statuses in Zenchef.
• Zenchef also maintains their own support page for the Lightspeed Restaurant integration.