Restaurants using online ordering integrations, like Uber Eats, can view information on these orders with the Online orders report in the Back Office. These orders are posted directly from the POS.
Accessing the Online orders report
Access the Online orders report from your Lightspeed Restaurant Back Office to view online orders sent to your POS from third-party integrations and Order Anywhere.
- Log in to the Back Office with your Lightspeed Restaurant credentials.
- From the navigation menu, select Integration Activity > Online orders.
- Click the clock icon to choose a date range, then click Apply.
Reading the Online orders report
The Online orders report displays detailed information about all orders placed through third-party integrations and Order Anywhere, including the name of the integration, the total amount paid, and any issues preventing the order from being completed.
Total corrections for period: The total amount from overpayment and underpayment corrections for the selected period. For more information on the payment difference tolerance, visit our Online ordering article.
Received time: The time and date the order was received.
Order profile: The online ordering integration used to place the order, such as Uber Eats.
Order total: The total amount paid on the order via the third-party integration.
Payment difference: The total amount over or under if the total in the integration doesn't match the total from the POS. This payment difference allows the order to be closed even if there is a discrepancy.
Status: The current status of the order.
- Delivered: The order has been successfully delivered.
- In production: The order is being made in the kitchen.
- Unsuccessful: The order cannot be completed. Click the order to view the issue causing this status.
Click the right-facing arrow (→) to view more information about a specific order.
- Third-party reference: The integration's reference code assigned to that order.
- Consumer: The name of the ordering customer.
- Receipt ID: The internal ID for the order's receipt.
- Issue: The reason that the order was unsuccessful. For example, the requested item is unavailable.
- Order content: All items in that order.
What's next?
Online ordering
Learn more about configuring online ordering in the Back Office and how to manually enter online orders.
Learn more