You must enable online payments, in-person payments, or both for customers to be able to place orders using Order Anywhere.

Enabling payments allows customers to pay for their Order Anywhere orders online or in-person. Online payments are processed directly from their mobile device, and in-person payments are made at the POS when they pick up their order or finish dining at your restaurant.

Enabling online payments

Online payments for Order Anywhere are made through Lightspeed Payments, which allows customers to pay with their credit or debit card, Apple Pay or Twint. Customers in Belgium and the Netherlands can also pay with Bancontact, Payconiq, or iDEAL.

If you don’t have a Lightspeed Payments account, click Learn more. On the pop-up, select Ask for a quote, and the Lightspeed Payments team will contact you with more information about setting up your account.

1. Log in to the Order Anywhere Back Office.
2. From the navigation bar, click Settings.
3. Select the Payment settings tab.
4. In the Payment processor section, toggle on Lightspeed Payments.
5. Click Save.

• To enable online payments using Stripe:

  1. Log in to the Order Anywhere Back Office.
  2. From the navigation bar, click Settings.
  3. Select the Payment settings tab.
  4. In the Payment processor section, click Continue to Stripe onboarding.
  5. Follow the prompts to set up a new or existing Stripe account. You will need the following information:
     • Account number for the bank account where you want to receive online payment deposits
     • Name of the bank account holder
     • VAT or tax ID number for your business
  6. In the Payment processor section, toggle on Stripe.
  7. Click Save.

Enabling in-person payments

In-person payments for Order Anywhere are made in person at the POS using cash, a credit or debit card, or a gift card. For pickup orders, customers pay when they pick up their order, and for table orders, customers pay after they finish their meal.

In-person payments may result in losses if customers place orders and decide not to pick them up. By activating in-person payments, you acknowledge and take responsibility for the potential risk that orders might not be paid for.

1. Log in to the Order Anywhere Back Office.
2. From the navigation bar, click Settings.
3. Select the Payment settings tab.
4. In the In-person payments section, toggle on Allow customers to pay in person.
5. Review the Unpaid orders message, and click Activate.
6. Click Save.

Enabling Scan and Pay

Scan and Pay allows customers to pay for Order Anywhere orders by scanning the QR code attached to their specific table after their meal. From their mobile device, customers can pay by debit or credit card, split the bill with others, and receive an email receipt.

Before enabling Scan and Pay, you must set up online payments.

1. Log in to the Order Anywhere Back Office.
2. From the navigation bar, click Settings.
3. Select the Payment settings tab.
4. In the Scan and pay section, toggle on Allow customers to scan and pay.
5. Click Save.

Once you've finished enabling payments for Order Anywhere, edit the payment settings on your profiles to choose which payment methods you offer.