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Placing a pickup order

Pickup profiles enable customers to place pickup or takeaway orders from any location where they have internet access. Depending on the settings enabled for the profile, customers can pay online, pay in person, add notes or tips to their order, or request cutlery.

  1. A customer visits the Order Anywhere page for a Pickup profile by scanning its QR code or visiting the URL for the page.
  2. They tap an item, select their desired modifiers (if necessary), and click Add to cart to add it to the order.
    order-anywhere-off-premises-add-to-cart.png
  3. (Optional) They repeat step 2 as needed to add more items to the order.
  4. (Optional) The customer clicks Pickup at restaurant to select curbside pickup as the order’s collection method. This option will only appear if the Curbside pickup setting is enabled for the profile.
  5. (Optional) They click Pick up as soon as possible or As soon as possible to select a date and time slot for when to pick up the order. Available time slots are based on the Limit ordering ahead, Business hours, and average time for food preparation settings configured in the Order Anywhere Back Office.
  6. The customer proceeds to checkout by following step 6a or 6b depending on their device type:
    1. If using a tablet or computer, the customer taps the cart icon and selects Go to checkout to review their order.

      To process an express checkout with Google Pay, the customer selects Pay with G Pay after tapping the cart icon. Express checkout allows customers to go directly to payment, bypassing much of the ordering flow.
      Note: Google Pay is only available when using Lightspeed Payments for online payments.

      order-anywhere-off-premises-checkout-2.png
    2. If using a mobile device, the customer taps View cart and selects Checkout to review their order.

      To process an express checkout with Google Pay, the customer selects Pay with G Pay instead of View cart. Express checkout allows customers to go directly to payment, bypassing much of the ordering flow.
      Note: Google Pay is only available when using Lightspeed Payments for online payments.

      order-anywhere-mobile-view-cart-checkout.png
  7. The customer enters their email address, first name, last name, and phone number. An order confirmation, status updates, and receipt will be sent to the email provided.
  8. (Optional) They enter notes for the order in the Notes field. This field will only appear if the Customer note setting is enabled for the ordering profile.
  9. (Optional) They check the box next to Include disposable cutlery to request that the restaurant include utensils with the order. This option will only appear if the Cutlery opt-in setting is enabled for the ordering profile.
  10. (Optional) They select a tip option or enter a custom tip amount in the Tip section. This section will only appear if the Tipping setting is enabled for the ordering profile.
  11. The customer selects a payment method by following steps 11a–11c:
    1. If both Online payments and In-person payments are enabled, the customer selects Now to pay online or At pickup to pay in person with one of the payment methods shown on screen.
    2. If paying by credit card, they enter their card number, expiration date, and CVC or CVV code.
    3. If paying with Google Pay, Bancontact, or iDEAL, the customer selects the relevant payment option. After step 12, they will follow the prompts to confirm their payment.

      Important: Bancontact and iDEAL are not yet available but will be coming soon in July 2022. These payment options will only be available in Belgium and the Netherlands through Lightspeed Payments.

      Note: Google Pay, Bancontact, and iDEAL are only available when using Lightspeed Payments for online payments. Bancontact and iDEAL are only available in Belgium and the Netherlands.

  12. They tap Place order to submit their order.

    A confirmation page will appear stating that the order is pending and needs to be confirmed by the restaurant. The customer will also receive a confirmation email.

    order-anywhere-on-premises-place-order.png
  13. The restaurant processes the order in the Restaurant POS app. To learn how this works, see Managing incoming Order Anywhere orders.

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