If a POS user forgets to clock in to a shift on the POS, you can manually add a user shift from the Back Office.

1. Log in to the Back Office with your Lightspeed credentials. 
2. From the navigation menu, select Operations > New session, or select Create a new session on the Monthly Hours page.
3. Select a Session staff member.
4. Select the date when the user shift started.
5. Enter the start and end time of their working hours.
6. Click Save.

It may take a few moments before the newly created shift appears on the Overview and Monthly hours pages.

What’s Next?

See editing or deleting user shifts to apply changes on existing sessions.