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Setting up Mobile Tap with Lightspeed Payments

Mobile Tap requirements

  • iOS 16.4 or above
  • A Lightspeed Payments account
  • Version 23.37 or higher of Lightspeed Restaurant for iOS

Hardware requirements

iPad iPad Mini iPad Pro iPad Air iPhone

6th Generation or above

5th Generation or above

2nd Generation or above

4th Generation or above

iPhone 11 or above

In the Box

  • Mobile Tap Card reader
  • USB Cable
  • Adhesive metal plate

Initial setup

To attach the card reader to the back of your phone:

  1. Stick the adhesive metal plate to the back of the phone, and place the card reader on the plate.
  2. Connect the card reader to a power source using the supplied USB cable.
  3. Let the battery charge for at least an hour and a half before moving on to enabling Mobile Tap.
  • Setting up the Tableside Case for iPhone with Mobile Tap

    The Tableside Case for iPhone is a phone case designed to securely hold the Mobile Tap and your iPhone 12, 13, or 14 in one easy-to-use unit.

    Tableside Case Tableside Case Front.png
    Mobile Tap Tableside Rearview.png
    Charging dock Tableside Case charger.png
    1. Place your iPhone in the case by sliding the phone into the bottom of the case.
    2. Place the case bezel over the iPhone and case bottom, pressing firmly around the edges to ensure the bezel is securely attached.
    3. To attach the Mobile Tap reader, place the reader onto the cut-out on the back of the case. The magnet will secure it in place.

      The Mobile Tap works in two unique orientations. To change the orientation of the Mobile Tap, lift the reader from the magnet and rotate it.

Enabling payments with Mobile Tap

To inquire about adding Mobile Tap to your account, please reach out to your account manager or one of our dedicated sales representatives.

To begin accepting payments with the Mobile Tap reader, the feature must be enabled in your Lightspeed Back Office.

  1. Log in to the Back Office with your Lightspeed Restaurant account credentials.
  2. From the navigation menu, select Configuration Settings > Payment methods.
  3. Select Add a payment method.
  4. Select the Payment method type as Lightspeed Payments - Mobile Tap.
  5. Click Save.

Pairing the reader to LS Payments

  1. Open the Lightspeed Restaurant POS (K) app from your device.
  2. Log in to Lightspeed Restaurant as a POS user with the proper permissions.

    Only managers or users with the User can manage payment terminal settings in the POS permission can complete the next steps. Permissions are able to be managed in the Back Office by user group (most common) or by individual user.

  3. Tap Settings.
  4. Tap Payment terminals.
  5. Tap Set up another card reader to open the Bluetooth pairing screen on your iOS device.
  6. Follow the prompts to pair your Mobile Tap reader to your POS.
  7. Once successfully paired, your reader will appear with the serial number and current battery life.

Status lights

Connecting the card reader

LEDs Description
No_lights.png No Lights The reader is off
1_Blue_Light.png Four blue LEDs turn on sequentially The reader is powering on
4_Blue_Lights.png Four blue LEDs flash on and off Pairing mode is enabled
4_Blue_Lights.png Four blue LEDs are on Pairing successful
4_Red_Lights.png Four red LEDs are on Pairing failed

Taking a payment

LEDs Description
1_White_Light.png One white LED is on The reader is ready to take payment
4_Green_Lights.png Four green LEDs are on Payment is successful
4_Red_Lights.png Four red LEDs are on Payment has failed

Battery charge level

You can check the battery charge level of the Mobile Tap reader on the terminal itself or within the Lightspeed POS app on your mobile device. 

To check the battery charge level on the reader, press the power button on the side of the card reader. Each green LED represents a 25% charge. 

LEDs Description
4_Green_Lights.png Four green LEDs are on The battery is fully charged
3_Green_Lights.png Three green LEDs are on The battery is 75% charged
2_Green_Lights.png Two green LEDs are on The battery is 50% charged
1_Green_Light.png One green LED in on The battery is 25% charged

Configuring tip options

With Mobile Tap, you can configure tipping to allow for more dynamic options that fit your business needs. Options can be set for custom amounts or predefined tipping options. These settings can be accessed in the back office of Lightspeed Restaurant.

To access your POS tipping options:

  1. Log in to the Back Office with your Lightspeed Restaurant account credentials.
  2. From the navigation menu, select Configuration > Configurations.
  3. Click the name of the Configuration you wish to edit.
  4. Click Payments
  • Enabling custom tip amounts on the POS

    Enabling guest-facing tipping options on the POS will allow your customers to enter tips directly on the screen of the POS. This tip option will also provide customers the option to 'skip' the tipping prompt.

    1. Log in to the Back Office with your Lightspeed Restaurant account credentials. 
    2. From the navigation menu, select Configuration > Configurations
    3. Click the name of the Configuration you wish to edit. 
    4. Click Payments.  
    5. Select Enable guest-facing tipping options for the POS.
      Guest_facing_tipping.png
    6. Click Save.
  • Enabling predefined tip suggestions

    By selecting Provide predefined tip suggestions, you can configure tip suggestions by either percentage or amount. Suggestions can be set for specific amounts, a percentage of the purchase amount, or a combination of fixed tip amounts and percentages based on the total purchase amount.  

      1. Log in to the Back Office with your Lightspeed Restaurant account credentials. 
      2. From the navigation menu, select Configuration > Configurations
      3. Click the name of the Configuration you wish to edit. 
      4. Click Payments
      5. Select Enable guest-facing tipping options for the POS.
        Guest_facing_tipping.png
      6. Select Provide predefined tip suggestions
      7. Enter your desired settings.
        Predefined_tip_settings.png
      8. Click Save

Note: All tip options will provide customers the option to 'skip' the tipping prompt or leave a custom tip amount.

Tip Option Definition 
Percentage This option provides tip suggestions by a percentage of the total order.
Amount This option provides a set dollar amount for the suggested tip.
Percentage or amount based on payment threshold This option allows you to suggest a set amount for orders up to and including a specific amount, and percentages for orders above that amount.

Processing a sale with Mobile Tap

To process a Mobile Tap transaction with your iPhone:

  1. From the Order screen, select all items and discounts to be added to the sale.
    Mobile_Tap_1.png
  2. Tap the Lightspeed Payments Mobile Tap payment type.
    If tips are enabled, the display will prompt the customer to select a tip.
    Tip_Prompt.png
  3. Tap Pay to prompt the customer to tap their card or contactless payment type to complete the payment.
    Payment_Prompt.png
  4. Once the payment is successfully processed, the approved payment will show on the display.
    Approved.png

What's next?

Understanding the Payment Transactions report

View detailed information about Lightspeed Payments transactions.

Learn more

Getting Paid

Learn how payments settle to your bank account.

Learn more

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