Aleno is a reservation system that optimizes efficiency, maximizes profits, and delights your restaurant's guests. The Aleno integration with Lightspeed merges guest and POS data which then can be used to optimize service, marketing, and use of your restaurant’s capacity.

Using Aleno, Lightspeed creates a customer profile for each reservation. The reservations are automatically visible in Lightspeed, and the guests can check in and out on the table plan. Once the bill is paid, Lightspeed sends the guest information to Aleno (client file, order details, financial data).

The Aleno integration is available globally in English and German.

Setting up the Aleno integration

To set up the Aleno integration, you’ll need an existing Aleno account. If you haven’t created an account yet, visit Aleno to get started. If you've previously set up the Aleno integration, and want to upgrade to the latest version, check out the Aleno help center for more information.

1. Log in to the Back Office with your Lightspeed credentials.
2. From the navigation menu, select Integration Hub > Reservations.
3. Click the tile for Aleno.

4. Click Connect.

   

5. Click Finish connection in Aleno to open a new browser tab. The new browser tab will load the Aleno login page.

   

6. Sign in using your Lightspeed Restaurant credentials.
7. Select the Business location you’d like to connect the integration to from the drop-down menu.
8. Click Connect.
9. From the Back Office, navigate to Integration Hub > Reservations.
10. Click the Aleno tile.
11. From the Back Office, navigate to Integration Hub > Reservations > OpenTable.
12. Under Settings, scroll down to Manage reservations.

13. Click Add button to add a Reservation button to your menu.

    

14. Choose a main screen or create a new main screen.

15. Click Add button.

    

16. Refresh your POS devices.

Using the Aleno integration

1. Log in to Aleno using your Aleno credentials.
2. Click the relevant Confirmed reservation.

3. Click Seated to change the status of the reservation to Seated.

   

4. Click the checkmark to save.

   

5. Once seated in Aleno, the reservation will automatically appear in the floor plan of the Restaurant POS app.

   

6. Click the relevant guest’s table.

7. From the ordering screen, click the guest’s name to view their customer details.

   

8. Serve the guest as usual, and once the meal is paid in the Restaurant POS app, their reservation status in Aleno will automatically update to Paid.

   

9. (Optional) To view customer details and statistics, log in to the Back Office with your Lightspeed Restaurant credentials and navigate to Customers. Using the Search field, look up the relevant customer’s name. Click the customer’s name to expand.

   

Updating the Aleno integration

As of November 14, 2025, the Aleno integration uses the latest version and the legacy version of Aleno is no longer supported. To update your information to the latest version:

1. Log in to the Back Office with your credentials.
2. Visit a location with the Aleno integration.
3. When the new location loads, a pop up window appears asking you to Review your Aleno connection.
4. (Optional) Click Do not ask me again to abandon the update. This will render the Aleno integration unusable indefinitely.
5. (Optional) Click Remind me later to postpone the update to another time. The Aleno integration will remain unusable until the update is completed.
6. Click Reconnect to update and resume using the Aleno integration.
7. On the Sign in page, click Login with SSO.
8. Log in with your Lightspeed Restaurant credentials.
9. On the OAuth Approval page, ensure reservations-api and reservation-aleno are both enabled.
10. Click Authorize.

That completes the update and the Aleno integration is now fully functional with all of the latest features.