WEB-SRM is an online-only sales recording module (SRM) required for Quebec businesses to be fiscally compliant. To enable WEB-SRM for your Lightspeed account, you'll first need to obtain activation credentials from Revenu Québec. After completing the enablement process, you can manage certificates for each POS device and view SRM reporting. 

Obtaining SRM activation credentials

In order to activate WEB-SRM, you will first need to contact Revenu Québec to request your establishment number and access code. You can do this in the following ways:

• Sign into the French-language My Account for businesses section on the Revenu Québec website to receive your credentials immediately.
• Complete form VD-350.52.A-V and send it to one of the addresses on the form to receive your credentials via mail.

You will also need the 10-digit identification number and 4-digit file number from your Quebec Sales Tax (QST) registration certificate. Once you have all of this information, proceed with enabling WEB-SRM for your Lightspeed Restaurant account.

Enabling WEB-SRM

Using your credentials from Revenu Québec, visit the Lightspeed Restaurant Back Office to enable WEB-SRM for your account. You'll also need to access each POS device in your business to to complete the enablement process. 

Before continuing, make sure you set up an on-premises receipt printer for each Lightspeed Restaurant POS device. To ensure compliance with Revenu Québec, you'll need to print a physical receipt for every order you process. 

1. Log in to Back Office using your Lightspeed Restaurant credentials.
2. From the navigation menu, select Configuration > Settings > Business settings.
3. Select the Mandatory Billing tab.
4. Click Enable WEB-SRM and enter the required information.
5. Click Save.
6. Open the Lightspeed Restaurant (K) app on your POS device.
7. Enter a unique name for the device's Revenu Québec certificate, then tap Save certificate.

   

8. Repeat steps 6–7 on each additional POS device.

Managing the WEB-SRM certificate

After enabling WEB-SRM, you can renew or delete a POS device's certificate or generate a user report for compliance purposes. 

1. In the Lightspeed Restaurant app, open the Settings menu and tap Fiscalization. 

   

2. Select an option for managing the WEB-SRM certificate.

   Option	Description
   Renew certificate	Extends the expiration date of the certificate.
   Delete certificate	Removes the certificate from the POS device.
   Generate report	Displays a printable report containing a sales summary, device information, and a QR code that, when scanned, shows this information on Revenu Québec's side. This is used to show compliance in the event of an audit.

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