All your Lightspeed Payments reports can be found in the Back Office of Lightspeed Restaurant.

To access the Lightspeed Payments merchant portal, open Back Office and navigate to Financial Services.

Understanding the Overview tab

The Overview tab displays your current balance and last payout amounts, as well as a quick overview of your most recent payments and payouts.

To learn more about payout schedules, see our article, Getting paid with Lightspeed Payments.

Payments

Under the Payments tile, the five most recent transactions are displayed. These detail the transaction status, transaction amount, and the date and time of the transaction.

To view a list of all transactions, click View all payments. You can also navigate to the payments page at any time using the Payments tab.

Payouts

Under the Payouts tile, the five most recent settlements are displayed. These detail the payout status, payout amount, and the payout date.

To view a list of all settlements, click View all payouts. You can also navigate to the payouts page at any time using the Payouts tab.

Account

The Account overview section details your processing status and account information. Here you can see your company name, as well as the processing and payout status of your Lightspeed Payments Account.

Understanding the Payments tab

The Payments tab is divided into two sections, the Net sales overview and the Payments report. The Net sales overview displays an overview of your payment totals, including net sales, payments, refunds, and processing fees over a designated time period. The Payments report lists all payments processed with Lightspeed Payments.

Net sales overview

The Net sales overview totals your net sales over a designated period. To calculate the net sales amount, the report deducts all refunds and processing fees from the total amount of payments received. By default, the Net sales overview will display this week’s payments.
The time period can be changed by selecting the desired time period from the date range drop-down.

Payments report

The Payments report lists all payments processed with Lightspeed Payments, including successful transactions, refunds, and failed or canceled payments. You can search for specific transactions by doing the following:

1. Use the search field to find specific transactions. Searchable information includes the last four digits of the card used, the amount of the transaction, and the order ID.
2. Click Search.
3. Optional: Sort transactions by date by clicking the Date column header.
4. Optional: Click Filters to narrow your search results further by date, channel, payment status, payment type, or payout status.

Payment details

To view more information about a specific transaction, click the date and time hyperlink in the transaction line item to view the Payment details report.

The Payment details report gives you an in-depth view of a specific transaction, including:

• Transaction date and time
• Payment Method
• Processor ID
• Timeline
• Authorized amount
• Captured amount
• Fee
• Device
• User
• Net amount
• Payment ID
• Order ID

Understanding the Payouts tab

The Payouts tab displays a list of all payouts. These can be filtered by date using the Filter drop-down and sorted by clicking Date created or Amount to toggle in descending or ascending order.

For more information about a specific payout, click the date and time hyperlink in the payout line item to view the Payout details report.

The Payout details report gives you an in-depth view of the transactions included in that payout, including:

• Payout amount
• Payout status
• Date created
• Bank account
• Processor ID
• A summary detailing:
  • Payments (Gross amount)
  • Refunds
  • Processing fees

The payout details also include an overview of the payout for each payment method broken down by card type, including:

• Gross Amount
• Fees
• Returns
• Net Amount
• Surcharges (where applicable)

Accessing information about Lightspeed Capital

The Lightspeed Payments merchant portal also houses all information regarding any current Lightspeed Capital advances or offers you may be eligible for. For more information about Lightspeed Capital, view our article About Lightspeed Capital.

To view additional information about a current Lightspeed Capital advance, click on the advance to open the details page.

This page will detail the amount received from the Lightspeed Capital advance, the amount paid to date, the remaining balance owed, and the repayment rate.

Downloading monthly statements

The Documents tab contains a list of all fee statements by month. The fee statement is a document that provides a breakdown of the fees, by payment method, charged by Lightspeed Payments. You can download each fee statement by clicking on the Download button.

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