Clock PMS+ is a cloud-based property management system that offers extensive CRM functionalities, including room bookings, online bookings, and events management.

Integrating with Clock PMS+ gives Lightspeed users access to Clock's integrated channel manager, which connects with hundreds of channels, including Expedia and TripAdvisor.

Setting up Clock PMS+

To set up Clock PMS+, you will need to create a new payment method in Back Office and then connect your Lightspeed account to your Clock account.

1. Log in to the Back Office with your Lightspeed credentials.
2. From the navigation menu, go to Configuration > Settings > Payment methods.
3. Click Add new payment method.
4. Fill in the following information:
   • Payment method type: Charge to room
   • Code: IKPMS
   • Name: Clock
   • PMS server: Other
   • Enable manual search: Enabled
     

     

5. In Clock PMS, navigate to Settings > All Settings > AppConnector > Lightspeed (K-series).
6. Click Connect Lightspeed K-Series and enter your Lightspeed user credentials on the secure pop-up.
7. Add your Lightspeed Business Location(s).
8. Visit Clock's Lightspeed K-Series Set Up Guide to continue setting up and mapping.

Frequently asked questions

• Clock PMS+ supports partial payments, charge to room, and more. For the full list of features, see below.

  • Full Revenue posting daily at EOD
  • Charge to room. Room charges are posted in real-time
  • Charge to house accounts (aka Paymaster). House account charges are posted in reaL-time
  • Tips for room charges, house accounts, and non-room charges
  • Partial payments
  • Voids
  • Refunds
  • Revenue Centre Mapping Opportunities for your business location only

• Closing time is set by default to 5:30 am (in line with POS closing time). Contact Lightspeed Support to change your closing time.

• Find a guest via the POS by searching for the first and/or last name of a guest, the room number, or a company account. Partial matches and alphanumeric matches are also recognized. If the search is successful, the PMS provider will return the matching guest name or names and display the associated room numbers. Guests who have not checked in cannot be found using the search function.

• Yes, stop guests from charging to their rooms by deactivating Charge transfers in the settings of the reservation. If this option is deactivated for a reservation, the room/guest will not appear in the POS search.

• If a transaction has to be voided from a Guest Reservation because the wrong guest was chosen or the wrong items have been charged, the whole receipt must be voided on the POS. This will send a negative posting to the PMS. To void a same-day charge:

  • Send the room inquiry first to verify the guest is still checked in.
  • Void the receipt via the VOID RECEIPT action on the POS.

  Cancelling on the same day or the following day is only possible and supported at the POS, not via the Back Office.

• If a transaction has to be refunded or voided from an upcoming Guest Reservation because the wrong payment method or the wrong items have been charged, the whole receipt must be voided from the POS. To cancel from a future day:

  • Check via room search if the Guest is still checked in.
  • Create a new transaction with the items refunded, and charge it to the same room or Company Account as the wrong transaction.

  Voiding on the same day or the following day is only possible and supported at the POS, not via the Back Office. A cancellation is equivalent to a minus charge and is posted with the date of the future day to the Guest Reservation or Company Account.

• No, service charges are not currently supported.

• For help with integration and support, visit the Clock Help Centre.