The Epson TM-L100 printer is a compact thermal printer designed to print receipts and tickets. The TM-L100 printer must be set up in an area away from heat sources like grills and ovens, to prevent discoloration of the printouts.

The Epson TM-L100 printer can also print sticky labels for takeout bags or beverages.

What you'll need

Before setting up your printer, ensure you have the following equipment:

Hardware

Connection cables

Power cables are included with the printer, but you'll need to purchase an Ethernet cable for setting up your LAN printer. Ensure your cable is long enough to reach from the printer to your router.

Setting up the Epson TM-L100

When deciding where to set up your printer, first pick an area away from heat sources, such as grills. Excessive heat can discolor the printer's thermal paper.

For a LAN printer, you'll need an Ethernet cable long enough to reach from your router to the desired printer location. LAN printers can be shared between multiple POS devices. Optimize your network for best results when using a LAN printer.

Connecting the printer to a power supply

To connect your printer to a power supply, you'll need its AC cable and AC adapter.

1. Connect the AC cable to the AC adapter.
2. Lay the printer on its side and remove the rear cover by pulling up on the cutout portion.
3. Connect the AC adapter to the relevant port on the rear of the printer.
4. Reattach the cover, ensuring the cable runs through the cutout.
5. Connect the AC cable to a power outlet.

Inserting a paper roll

1. Turn the printer on by holding down the power button until the power LED lights up.
2. Remove the printer roll cover by pinching either the left or right cover open lever.
3. Install the paper roll. For vertical printers, the leading edge of the paper roll should be hanging down. For horizontal printers, the leading edge of the paper should be facing up. Ensure that the paper roll isn't slack, as this can cause printer jams.
4. Pull the paper out past the cutter and push the cover down to snap it shut.

Connecting the printer to your router

A local area network (LAN) printer plugs directly into your router with an Ethernet cable, ensuring a stable and reliable network connection. Connecting to your network allows LAN printers to be shared between multiple POS devices. All TM-L100 series models support LAN connectivity.

1. Lay the printer on its side and remove the rear cover.

2. Connect the Ethernet cable to the back of the printer (port on the left) and plug the other end into an Ethernet port on your router.

   The printer must be plugged into the same router that provides internet access for your POS device so that the printer and POS are on the same network.

3. Reattach the rear cover and pull the cable out through the cutout.
4. Press the Power button to switch the printer on.

Finding the IP and MAC addresses

You will need IP and MAC addresses for later in the setup, when adding the printer to the Back Office. To find this, put your printer into Simple AP mode.

1. Turn the printer off.
2. Press and hold the Feed button while turning the printer back on, until the printer prints an information page. Remove and discard this page.
3. Press and hold the Feed button for at least one second, until the printer enters the software setting mode.
4. Quickly press and release the Feed button five times, then press the Feed button and hold it for at least one second until the printer enters the interface setup mode.
5. Press the Feed button for less than one second, then press and hold it for at least one second. Select the Wi-Fi and Ethernet setup menu.
6. Quickly press and release the Feed button twice, then press and hold it for one second. Select the Simple AP menu.
7. Wait for the printer to print a sheet containing the IP and MAC addresses. Hang on to this sheet for later in the setup process.

Adding a printer via the POS

Installing printers one at a time through your POS is the recommended method. If you are adding multiple printers, only power on one at the time as you add them to make it easier to identify the new printers on the network. If you have to install more than five printers, we recommend that you install them via the Back Office.

1. Open the Lightspeed Restaurant (K-Series) app on your POS.
2. Go to Settings > Printing Center.
3. In the Unconfigured printers list, select the new printer. If the new printer is not visible in the list, ensure both the printer and POS are connected to the same local network.
4. Tap Configure.
5. In the pop-up window:
   • Add a Name to the printer. We recommend picking a clear and simple name that identifies it clearly, like Kitchen Printer.
   • Select a Printing Profile. Only one profile can be selected. Multiple profiles can be selected in the Back Office after completing the installation.
   • Select the Printer Model.
   • Enable Secure printing. 
6. The printer will now appear under Configured printers. Print a test ticket with the IP and MAC address included to make any potential troubleshooting easier later.
7. To confirm that there is a connection between the POS and printer, tap Print test.

If the printer does not print the test ticket, try disabling Secure Printing in Back Office > Hardware > Printers. Select the Printer, disable Enable secure printing, and Save. Repeat the print test to confirm the change worked.

Repeat the above steps for each printer you wish to add to the POS.

Completing POS printer connection

After you have installed the printer(s) on the POS, there are additional steps that you need to complete in the Back Office to ensure your devices and printers are set up according to your needs.

1. Log in to the Back Office with your Lightspeed credentials.
2. Navigate to Hardware > Printing profiles and ensure the correct printers are connected to the appropriate Printing profiles.
3. Navigate to Hardware > Production centers and ensure that the correct Production centers are connected to the correct Printing profiles.
4. (Optional) If applicable, adjust which Order profiles and Ticket types are active for each Production center.
5. Navigate to Menu > Accounting groups and ensure that the correct Accounting groups are connected to the correct Production centers.
6. Print a test receipt to confirm that everything is functioning as intended.

If you require specific printer routing for orders and/or receipts, visit our Order profiles page if you have mobile POS that aren't tied to a specific printer. If you have POS devices fixed to specific areas, you can set up Configurations to direct where tickets and receipts are printed.

Adding a printer via the Back Office

Customers in the European Union and the United Kingdom must comply with the Radio Equipment Directive (RED) by enabling secure printing on their Epson wireless-capable printers. When this feature is enabled, you may encounter a slight delay in printing.

Before adding your printer to Back Office, make sure your iPad is connected to the same network as your printer.

1. Log in to the Back Office using your Lightspeed Restaurant credentials.
2. From the navigation menu, select Hardware > Printers.
3. Click Add Printer.
4. Give the printer a name (we recommend naming it after its function or location, e.g. Receipt Printer or Bar Printer).

5. From the Driver drop-down, select Epson L90.

   

6. Enter either the Hardware address (MAC address) or IP address of the printer.
   • The hardware / MAC address never changes, so it's the most reliable way to add the printer.
   • If entering an IP address instead, create a DHCP reservation or set a static IP address to ensure the printer is always assigned the same address.
7. (EU/UK only) Check the box for Enable secure printing.
8. Click Add printer to finish.

• Setting up static IP on Epson printers

  1. Connect your iPad or computer to the same network as your printer.
  2. On your wireless device, open a web browser.
  3. In the URL, enter your printer’s IP address with /webconfig at the end. For example, if the IP address that prints out is 123.456.0.789 you would enter http://123.456.0.789/webconfig.
  4. Log in using 'epson' for both the username and password.
  5. Click TCP/IP.
  6. Under Get IP Address, click Manual.
  7. Enter the printer’s IP address in the IP Address field.
  8. Click Submit.
  9. On the next page, click Reset.

Complying with the RED directive

As of August 1, 2025, all devices imported into the European Union and the United Kingdom must comply with the Radio Equipment Directive (RED), including printers with wireless communication abilities. To comply with this directive, enable secure printing on your Epson TM-30 printers from the Back Office.

1. Log in to Back Office using your Lightspeed Restaurant credentials.
2. From the navigation menu, select Hardware > Printers.
3. Click the name of the printer you need to configure.
4. Check the box for Enable secure printing.
5. Click Save.

Printing a test receipt

With the above steps complete, log in to the Lightspeed Restaurant app, reload your configuration, and print a test receipt to ensure your printer is connected. The steps for printing a test receipt will vary depending on which version of the POS you have enabled on your device.

• Printing a test receipt with the new navigation

  The new navigation can be enabled in your Back Office and is already enabled for customers who signed up for Lightspeed after May 2026. This set of instructions covers how to print a test receipt with the new navigation.

  1. In the Restaurant POS App, tap the Device status button.

  2. Tap the yellow Refresh icon next to the device name to sync the device with the latest Back Office configuration.

     

  3. Tap the More menu on the navigation bar.
  4. Select Printing center.

  5. Tap Print test to complete the test.

     

  A successful test print completes the printer's basic setup. But to start printing order tickets, you need to configure the printing profiles and production centers that control how the printer functions in your restaurant.

• Printing a test receipt with the legacy navigation

  The legacy navigation for the Lightspeed Restaurant POS is the default navigation for customers who signed up for Lightspeed Restaurant before May 2026. This set of instructions covers how to print a test receipt with the legacy navigation.

  1. In the Restaurant POS App, tap the Status Preview button (four dots on the navigation bar).
  2. Tap Reload to sync the device with the latest Back Office configuration.
  3. From the main screen, select your user profile.
  4. Tap Settings on the navigation bar.
  5. Select Printing center.
  6. Under Printers, tap Print test next to the new printer to print a test sheet.
     

  A successful test print completes the printer's basic setup. But to start printing order tickets, you need to configure the printing profiles and production centers that control how the printer functions in your restaurant.

What's next?