The Annoncer integration connects Lightspeed K-Series POS to Annoncer KDS so that items sent or fired from the POS are displayed in Annoncer.

The integration works in one direction. Lightspeed sends orders from the POS to Annoncer and all further operations with the order are handled entirely in Annoncer. Updates made in Annoncer are not sent back to the Lightspeed system.

Communication between the POS and Annoncer is done entirely through the local network. External internet issues won't disrupt your workflow as long as the local network is stable.

The Annoncer integration must be enabled by Lightspeed on your account. To do so, contact us by chat or email.

Requirements

• K-Series App version 25.2.0 or greater
• Annoncer and POS devices on the same local network
• Annoncer production center added to relevant accounting groups in the Back Office

Setting up the Annoncer production center

You'll need to set up a new production center for Annoncer where orders will be sent. This will link the K-Series POS to Annoncer's KDS.

1. In the Back Office, navigate to Configuration > Printing > Production centers.
2. Click Connect to a different device.
   
3. Select from the Device for connection drop-down menu: ANNONCER. If Annoncer doesn't show up as an option, then reach out to support to activate it on your account.
4. Give the production center a name (e.g., Annoncer).
5. Set the Destination IP address. Annoncer must provide this to you.
6. Click Save.
   

Setting up Accounting groups

1. In the Back Office, navigate to Menu management > Accounting groups.
2. Click Edit on an accounting group containing items you want displayed in Annoncer.
3. Under Production centers, click on the new Annoncer production center to enable it for that accounting group.
4. Click Save.
   
5. Repeat steps 2-4 for each accounting group with items to be displayed in Annoncer.

Recommended settings

• In the Back Office, Configuration > Configurations, Keep duplicate items separate on register screen should be Enabled.
• In the Back Office, Configuration > Configurations, Merge duplicates with different production instructions onto one item line on register screen should be Disabled.
• Ensure that all SKUs are numeric only. Items and sub-items with non-numeric SKUs can't be passed to Annoncer.

Best practices and important notes

• On the POS, don't use the keypad or item edit interface to add multiples of the same item. Instead, select the item multiple times. While the integration works in either scenario, this practice allows users to manage and view each item separately in Annoncer, especially when sending items per seat.
• Merged orders don't function in Annoncer. Merged items cannot be voided or fired. Void the order to be merged and add any additional items to the initial order.
• Transferred items don't function in Annoncer. Transferred items cannot be voided or fired. Void the items to be transferred and add them to the initial order.
• Direct sales are sent to Annoncer without a table number. They will simply be listed as "Table".
• Linked tables in the Back Office/POS aren't sent to Annoncer.
• Server names aren't shared with Annoncer. Add the name manually in Annoncer.
• Table names aren't shared with Annoncer. Add or modify the name manually in Annoncer.
• Annoncer won't reflect table changes on the POS until a new item is sent. You can bypass this by creating an item with a price of zero called "Table Change".
• After closing a table and reopening it, any changes made to subsequent orders at that table will appear as new orders on the same table. These new tickets can be "grouped" together in Annoncer.