To use the UEAT integration, you'll need a fully configured UEAT account. If you haven’t created an account yet, visit UEAT to get started.

About the UEAT integration

The UEAT integration connects your Lightspeed Restaurant account to UEAT’s easy-to-use ordering solution. UEAT supports online ordering for takeout, delivery, curbside pick-up, as well as dine-in. Delivery orders can even be made through delivery services such as DoorDash Drive or Uber Direct, or marketplaces like Uber Eats, DoorDash, and Skip. Once an order is placed and paid for online at UEAT’s checkout, it’ll be sent through to your restaurant’s Lightspeed POS app.

The UEAT integration connects to Lightspeed Restaurant and syncs items from Back Office to your menu in UEAT, and maps their IDs to match each other in both systems. You'll work with the UEAT team to complete the item mapping. Once your menu has been synced and tested, orders from UEAT (including those from delivery services like Uber Eats, DoorDash, and Skip) will be automatically posted to your POS app.

Setting up the UEAT integration

1. Contacting UEAT to request the integration

Contact UEAT and request to connect to your Lightspeed Restaurant account.

2. Configuring your Lightspeed Back Office

For the UEAT integration to work correctly, you’ll need to configure your Back Office to match certain standards. If you’re unable to configure the account, then your UEAT integration manager will raise a support ticket with Lightspeed Support, and they’ll help you with the process.

1. Menu structure: The UEAT integration might not automatically connect additional options to items. It’s important to link all production instructions or other options to their respective items within their UEAT menu creation.
2. Item pricing: If items in Back Office have multiple prices for Default, Pickup, and Delivery order profiles, then they should be clearly indicated. If an item doesn’t have multiple prices, then the sync will automatically apply the default pricing.
3. Order profiles: To ensure the correct prices sync to UEAT, create order profiles with the following codes.
   The order profile codes are fixed and cannot be customized.
   • Pickup: UEATTA
   • Delivery: UEATDEL
   • Kiosk (if applicable): UEATKI
4. Fees and discounts: To ensure the correct fees and discounts sync to UEAT, create fees and discounts with the following codes.
   • Service fee: SKU 4312
   • Application fee: SKU 4312
   • Delivery fee: SKU 4313
   • Allergy fee: SKU 4311
   • Discount: A default discount item must be created with SKU OUD, and then it should be configured as "Negative price manual."
5. Online ordering: Enable online ordering on your Restaurant POS app.
6. External payment API: Contact Lightspeed Support to help enable the external payment API.
7. Online order users: Contact Lightspeed Support to help enable online order users.
8. Payment methods: To ensure the correct payment methods sync to UEAT, create payment methods with the following codes:
   • Paid and default payment method: ON_ACCOUNT_UEAT
   • Gift card payment method code: IKGIFT (if applicable)
   • Loyalty payment method code: LOYALTY (if applicable)

3. Authorizing access to your Lightspeed account

The UEAT integration connects to Lightspeed Restaurant using Omniboost, a third-party integration.

1. Your UEAT integration manager will send you a link from Omniboost, which is used to authenticate your Lightspeed account via OAuth for the integration.
2. Click the link and complete the authorization process.
3. After you've completed authorizing access, the Omniboost support team will be notified of the API credentials associated with your account.

4. Next steps

Once you've contacted UEAT, configured your Back Office, and authorized access to your Lightspeed account, the UEAT and Omniboost integration teams will handle setting up the technical aspects of the integration. After it's all been set up on their end, you'll work side-by-side with your integration manager to create and test some sample orders to make sure everything works correctly. 

Using the UEAT integration

After you’ve set up the UEAT integration, orders placed in UEAT will appear in your Lightspeed Restaurant POS app. Customers can place orders through UEAT's website, app, or connected third-party services like Uber Eats, and these orders appear directly in your POS system ready for preparation.

Frequently asked questions

• To send UEAT orders to a specific printer:

  1. Log in to the Back Office with your Lightspeed Restaurant credentials.
  2. From the Back Office navigation menu, click Configuration > Printing > Production centers.
  3. Click Add production center.
  4. Create a new production center.
  5. From Order Profiles, select the UEAT profiles.
  6. Click Save.
  7. From the navigation menu, click Menu management > Accounting groups.
  8. Under each Accounting group, verify the relevant production center is allowed to print.
  9. From the POS configuration assigned to your Active device(s), confirm the relevant production center is enabled.

• If you decide to stop using the UEAT integration, contact your UEAT representative to request termination of the connection. Their offboarding team will disconnect the integration and notify all necessary parties. The UEAT integration will be disabled and any integration-related data will be removed from their connection platform. This offboarding process only affects the integration, so your Lightspeed account will remain active and unaffected.