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Setting up the Epson TM-m30II printer

The Epson TM-m30II printer is a compact thermal device that fits anywhere and prints receipts and tickets quietly. These printers are suitable for the main dining room but can also be used in cold kitchen areas. We recommend avoiding use in hot kitchen areas, as the heat from the thermal bridge will stain the printer's thermal paper, making receipts illegible.

What you'll need

Before you can set up your printer, you’ll need the following hardware included in your shipment:

Hardware

Epson TM-m30II
white-Epson_Product_2020_0139_edit.jpg
Paper roll (57 x 40 mm) Paper roll

Connection cables

The LAN Cable is not included with your shipment and must be obtained elsewhere. Ensure that the cable is long enough to reach your internet router from the printer.

Power cable and AC Adaptor white-Epson_Product_2020_0146_edit.jpg
LAN cable (optional) LAN cable
Lightning to USB cable (optional) Product_2019_1598_05

Setting up the Epson TM-m30II printer

  • Connecting the printer to a network and power supply

    To connect your printer, you need its power cable and an Ethernet cable.

    The printer must be plugged into the same router that provides internet access for your POS device so that the printer and POS are on the same network.

    1. Plug the power cord into the AC adaptor.
    2. Remove the back and side covers of the printer.
    3. Turn the printer upside down and connect the AC adaptor to the circular power socket on the bottom of the printer.
    4. Turn the printer right side up.
    5. Plug the power cord into an electrical power supply, such as a wall outlet.
    6. Connect the Ethernet cable to the back of the printer (port on the left) and plug the other end into an Ethernet port on your router.
    7. Press the Power button to switch the printer ON.

    Inserting a paper roll

    1. Open the top printer cover by pushing the lever on the right side away from you and lifting the cover.
    2. Insert the paper roll so that the end feeds from the bottom. While doing so, ensure the paper roll stays tight and doesn’t unspool.
    3. Pull the paper out past the cutter at the front of the printer.
    4. Push the cover down to snap it shut. A status sheet will print that shows the IP Address. Hang on to this page and note the IP Address, which will be used later.

      The IP Address highlighted

    Finding the printer’s IP address

    In the event that you need to print another status sheet, or if one failed to print during the Inserting a paper roll step, you can manually print another one to find your device's IP Address.

    1. Ensure that the printer is powered on.
    2. Open the top printer cover by pushing the lever on the right side away from you and lifting the cover.
    3. Hold down the Feed for at least 3 seconds.
    4. Push the cover down to snap it shut, and a new status sheet containing the IP Address will print.

    If the status sheet prints an IP address of 192.168.192.168, this means you have a Default Static (not DHCP-enabled) printer, which requires a different setup process. With a static printer, you must manually connect the printer to your network through DHCP configuration. See Connect the printer to your network (for older printer models only) below. 

    • Connect the printer to your network (for older printer models only)

      If the network status sheet from the previous step prints an IP address of 192.168.192.168, this means the printer is an older model known as static - and not yet connected to your network. 192.168.192.168 is the default Epson IP address required to configure the printer's network settings. You must manually connect your printer to your network through DHCP configuration. 

      In order to connect your printer to your internet network, you will need to temporarily change the IP address on our iOS device to the printer's default IP. Then, you will enable DHCP configuration in order to assign the printer an IP address on your network.

      Temporarily connect iOS device to printer's IP address

      1. On the iOS device that you will be printing from, navigate to Settings > Wi-Fi.
      2. Tap the information icon beside the connected network to open the network settings.
      3. Tap Configure IP and select Manual.
      4. Change the IP address, Subnet Mask, and Router according to the network configuration ticket that was printed above. 
      5. Tap Save at the top right corner.
      6. Your iOS device is now configured to communicate with your printer. This is required so that you can configure your printer's IP address from the iOS device.

      Enable DHCP configuration

      Now that your printer and iOS device share the same IP address, you can carry out DHCP configuration. This is required so that you can give the printer a dynamic IP address from your network.

      1. From the iOS device, open a new browser window and enter 192.168.192.168 into the address field. 
      2. An Epson web configuration login window will appear. To log in, in the username field, enter Epson. In the password field, enter Epson
      3. From the left-hand menu, navigate to the TCP/IP settings category to configure IP settings.
      4. Change the Get IP address field to Auto. This will populate the IP address field. The IP address is the dynamic address assigned to your printer.

      Confirm the printer's DHCP configuration 

      1. Turn the printer around and, with a pen or pencil tip, push the pinhole Reset button on the back of the printer for 4 seconds. 
      2. A status sheet should auto-print with an IP address determined from the DHCP configuration. If the network settings match the settings on the TCP/IP page, the printer is connected to your internet network and ready to be paired with Lightspeed Restaurant.

    Adding the printer to Lightspeed Restaurant Back Office

    Before adding your printer to Back Office, make sure your iPad is connected to the same network as your printer. Once both your iPad and printer are on the same network:

    1. Log in to Back Office using your Lightspeed Restaurant credentials.
    2. From the navigation menu, select Configuration > Printing Printers.
    3. Select Add Printer.
    4. Give the printer a name (we recommend naming it after its function or location, e.g., Receipt Printer or Bar Printer).
    5. Enter the printer’s IP address into the relevant field. 
      Note: For Lightspeed Restaurant to connect with your printer, the printer’s assigned IP address (obtained in Finding the printer's IP address) must always match the IP address entered in Restaurant Manager.
    6. From the Driver drop-down menu, select Epson M-30 LAN/WiFi.
    7. Click Save to finish
  • Connecting the printer to your iPad

    To connect your printer, you need its power cable and a Lightning to USB Cable.

    1. Plug the power cord into the AC adaptor.
    2. Remove the back and side covers of the printer.
    3. Turn the printer upside down and connect the AC adaptor to the circular power socket on the bottom of the printer.
    4. Plug the power cord into an electrical power supply, such as a wall outlet.
    5. Connect the USB end of your lightning cable to the back of the printer in the slot marked iPad 2.1A.
    6. Plug the lightning connector of the cable into your iPad.

    Inserting a paper roll

    1. Open the top printer cover by pushing the lever on the right side away from you and lifting the cover.
    2. Insert the paper roll so that the end feeds from the bottom. While doing so, ensure the paper roll stays tight and doesn’t unspool.
    3. Pull the paper out past the cutter at the front of the printer.
    4. Push the cover down to snap it shut.

    Adding the printer to Lightspeed Restaurant Back Office

    1. Log in to Back Office using your Lightspeed Restaurant credentials.
    2. From the navigation menu, select Configuration > Printing Printers.
    3. Select Add Printer.
    4. Give the printer a name (we recommend naming it after its function or location, e.g., Receipt Printer or Bar Printer).
    5. From the Driver drop-down menu, select Epson TM-m30II-NT USB.
    6. Click Save to finish

Printing a test receipt

With the above steps complete, log in to the Lightspeed Restaurant app, reload your configuration, and print a test receipt to ensure your printer is connected.

  1. In the Restaurant POS App, tap the Status Preview status-preview-icon.png button (four dots on the navigation bar).
  2. Tap the Reload Refresh.png to sync the device with the latest Back Office configuration.
  3. From the main screen, select your user profile.
  4. Tap Settings on the navigation bar.
  5. Select Printing center
  6. Tap the newly-set-up TM-m30II to perform a print test.
    Testing the printer through the app

Once you’ve printed a test receipt, you’re ready to start using your Epson TM-m30II printer to print tickets and receipts from your Restaurant POS devices.

Troubleshooting

  • The LED display on the Epson TM-m30II has three lights: Power, Error, and Paper. Each light indicates status or error information. The tables below illustrate some of the most common light patterns, their meanings, and how to troubleshoot them. If your error light pattern is not listed below, check out the Epson TM-m30II setup guide for more information.Table of printer light codes, their meanings, and troubleshooting steps.

What's next?

Editing receipt templates

Visit our Editing receipt templates article to learn how to customize the layout of your receipts and production tickets.

Learn more

Managing printing profiles

Set up your Kitchen Printer to print order tickets by assigning it to your kitchen printing profile. 

Learn more

 

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