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Restaurant (K-Series) Help Center
RESTAURANT (K-SERIES) RESTAURANT (L-SERIES) RETAIL (R-SERIES) RETAIL (X-SERIES) ECOM (C-SERIES) ONSITE

    Open Accounts

    The Open Accounts report gives an overview of open orders for your chosen time period. If an order is started and never finished, whether because the order is ongoing or it abandoned, it will show up in this report. Use this report to see open orders, assess which ones need to be finished or deleted, or get a deeper look into why an account was left open through the event log. If an open account is not closed before the end of a shift, it will carry over to the next day until the account is closed from within the Restaurant POS app.

    Note: If you delete the Restaurant POS app from active devices while there are still open accounts, those orders will appear in this report with strikethrough text. They cannot be restored.

    We currently support two Back Offices: the Back Office 2.0 (sidebar navigation) and the Console Back Office (top-level navigation). 

    The updated Back Office offers new and updated features, including the Open Accounts report redesign.

    To use Back Office 2.0, click here and log in with your current Back Office credentials. 

     

    Select your Back Office to filter the setup steps:

    Table of contents: 

    Accessing the Open Accounts report

    To access and generate the Open Accounts report:

    1. Log in to the Back Office with your Lightspeed Restaurant credentials.
    2. Select Reports > Reports from the navigation bar. 
    3. Click Open Accounts in the Account Reports section. 
    4. Set the time period of the report using the arrows and calendar icon in the upper-right corner.

    Open-accounts-3.png

    Printing and filtering receipts

    Print or zero in on specific receipts with the following options in the Open Accounts report:

    • Use the Search field to find a particular receipt. Searchable information includes Account name, Amount, Tender, Created by, Paid to, Device, Account, and Reference.
    • Use the Show_entries drop-down menu to choose how many receipts should appear on a single page.
    • Sort receipts by column by clicking the column header once for ascending order or twice for descending.
    • If there are tags associated with specific device profiles in your Configurations, Filter receipts by tag using Filter drop-down. Note: this option does not appear if no tags are set up.
    • To print one or more receipts, select the receipt(s) using the checkbox in the same row and click Print selected receipts.
    • To download the report as a spreadsheet, click Export Receipts CSV > select your device (Mac or PC) > Export.

    Adding a transaction

    Manually add an unlisted transaction or correct an erroneous one by recreating it.

    Note: Be selective when adding transactions, canceling receipts, or changing payment types. Manipulating receipts after the end of the business day may invalidate reports already printed by the POS since those existing reports will no longer match the back-end data.

    Creating a new transaction from the Open Accounts report will create a finished transaction, not an open account.
    1. From the Open Accounts report, click Create a new transaction.
    2. Specify the Description, Amount, Payment method, Transaction Owner, and Accounting group
    3. (Optional) Include Tip, Payment method for gratuity, and Available tags.
    4. Click Create Transaction.
    5. Since you’re modifying past sales data, enter a meaningful reason for the change.
    6. Click Confirm to finish.
    7. Click Reload data to refresh the listed receipts. Accounts created in the back office appear in yellow, with BackOffice listed as the device.

    Viewing and managing account details

    Click on any receipt from the Open Accounts report to see more details. From here, you can perform various actions and see more information specific to your chosen transaction.

    Open accounts actions

    Actions Description
    Print Receipt Prints a single copy of the receipt. If no printer is connected, it downloads a PDF version of the receipt. This action only works on accounts where a draft receipt was printed.
    Change payment type Opens a new screen where the payment method can be changed—this action is not available in Germany.
    1. Use the drop-down menu to select the new payment method.
    2. (Optional) Add a gratuity.
    3. Click Save.
    4. Specify a modification reason.
    5. Click Confirm to finish.
    Cancel Receipt Voids the receipt. Note: this action cannot be undone. Choosing to cancel a receipt opens a new window where you can specify a reason for the cancelation.
    Save to text Downloads a text file that includes information from both the Journal and Prints views.
    Journal (view) An event log used for auditing purposes and for tracking all actions performed on the selected check. Click an event from the list to see more details.
    Prints (view) Shows all printed versions of the chosen receipt, including production tickets sent to the kitchen or bar.

    Table of contents:

    Accessing the Open Accounts report

    To access the Open Accounts report:

    1. Log in to the Back Office with your Lightspeed Restaurant credentials.
    2. Click Fiscal Reporting from the navigation bar.
    3. Select Accounts > Open Accounts.
    4. Use the drop-down menu and calendar icon to change the report's time period.

    Open-accounts-4.png

    Printing and filtering receipts

    Print or zero in on specific accounts by using the following options in the Open Accounts report:

    • Use the Search field to find a particular receipt. Searchable information includes Account name, Amount, Tender, Created by, Paid to, Device, Account, and Reference.
    • Use the Show_entries drop-down menu to choose how many receipts should appear on a single page.
    • Filter receipts by tag using the available drop-down if tags are associated with specific device profiles in your Configurations. Note: this option does not appear if no tags are set up.
    • To print single or multiple receipts, select the receipt(s) using the checkbox in the same row and click Print selected receipts.
    • To download the report as a spreadsheet, click Export Receipts CSV > select your device (Mac or PC) > Export.

    Adding a transaction

    Manually add an unlisted transaction or correct an erroneous one by recreating it.

    Note: Be selective when adding transactions, canceling receipts, or changing payment types. Manipulating receipts after the end of the business day may invalidate reports already printed by the POS since those existing reports will no longer match the back-end data.

    Creating a new transaction from the Open Accounts report will create a finished transaction, not an open account.
    1. From the Open Accounts report, click Create a new transaction.
    2. Specify the Description, Amount, Payment method, Transaction Owner, and Accounting group
    3. (Optional) Include Tip, Payment method for gratuity, and Available tags.
    4. Click Create Transaction.
    5. Since you’re modifying past sales data, enter a meaningful reason for the change.
    6. Click Confirm to finish.
    7. Click Reload data to refresh the listed receipts. Accounts created in the back office appear in yellow, with BackOffice listed as the device.

    Viewing and managing receipt details

    Click on any receipt from the Open Accounts report to see more details. From here, you can perform various actions and see more information specific to your chosen transaction.

    Open Accounts actions

    Actions Description
    Print Receipt Prints a single copy of the receipt. If no printer is connected, it downloads a PDF version of the receipt. This action only works on accounts where a draft receipt was printed.
    Change payment type Opens a new screen where the payment method can be changed—this action only works on accounts that later result in a final sale. Moreover, this option is not available in Germany.
    1. Use the drop-down menu to select the new payment method.
    2. (Optional) Add a gratuity.
    3. Click Save.
    4. Specify a modification reason.
    5. Click Confirm to finish.
    Cancel Receipt Voids the receipt. Note: this action cannot be undone. Choosing to cancel a receipt opens a new window where you can specify a reason for the cancelation
    Save to text Downloads a text file that includes information from both the Journal and Prints views.
    Journal (view) An event log used for auditing purposes and for tracking all actions performed on the selected check. Click an event from the list to see more details.
    Prints (view)

    Shows all printed versions of the chosen receipt, including production tickets sent to the kitchen or bar.

    Note: This action only works in Back Office 2.0. To see the printed receipts from Console Back Office, use Save to text

    What's next? 

    The reports linked below are additional Account Reports:

    The Receipt Report shows all receipts created and paid for during the selected time period.

    The Draft Receipt Reports lists receipts that have been printed but not yet paid.

    The All Accounts Reports lists all started accounts (orders) during the selected time period, including open orders. 

    In the Canceled Accounts Report, all canceled orders during the selected period are displayed. 

    The Account Transfers Report lists transfer operations.

    On the Transactions page, all sale, void, and transitory operations are displayed for the selected period.

    In the Payments Report, all closed orders with their respective payment methods are listed.

    On the Invoices Report, All transactions paid with the Invoice payment method are listed.