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Using ID cards at the POS

To help you use the cards, here are instructions on how to use them in your day-to-day business. We explain how to assign a new card to a customer and use it at your POS.

Assigning ID cards to a user via Back Office

You have the option to assign a user to an ID card.

  1. Log in to the Back Office with your Lightspeed Restaurant account credentials.
  2. From the navigation bar, go to Customers > Loyalty cards > Card batches.
  3. Select the ID tab.
  4. Select the magnifying glass next to the card batch you will use a card from.
  5. Scroll to a non-assigned card.
  6. Click the envelope button in the specific ID card row.
  7. Enter the customer's email address in the prompt.
  8. Click the checkmark button to assign.
  9. Your customer will receive an email with the corresponding QR code automatically.

Assigning ID cards to a user via POS

  1. On the Register screen in the Lightspeed Restaurant app, tap the scanner icon in the upper-right corner.
  2. Align the QR code on the ID card with the rear-facing camera on the POS device so it appears in the blue box on the screen.
  3. Wait for the customer search to appear on the screen.
  4. Enter the customer's name or email address into the prompt.
  5. Select the corresponding customer entry.
  6. Tap the Add customer button.

If you assign the customer to a new ID card while processing the customer's order, the order will be automatically assigned to the customer.

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