✅ Beta disclaimer - These instructions only apply to the new Lightspeed gift card version, which is currently in public beta. If you are using the old gift card version and want to switch, follow the instructions in our Setting up gift cards article.
Once you’ve finished configuring your maximum gift card amount in the Back Office, you’re ready to sell a gift card at your POS. Your K-Series gift cards can be sold and redeemed digitally, which means you can issue gift cards even if you don't have physical ones.
Table of Contents
Selling a gift card
Lightspeed will automatically create a gift card button and payment type on your register, without any additional setup.
- Sign in to the POS.
- Start a new order.
A gift card cannot be added to an existing order. If a customer has an open check and also wants to buy a gift card, you need to close out their check first, then ring up the gift card on a separate transaction. - Tap the gift card icon in the upper right corner.
- Select Activate gift card.
- Enter the gift card value and link it to your customer. First name, last name, and email address are required fields.
- Tap Go to payment and select a payment method.
- Your gift card is now activated. If you generated a digital gift card, your customer will receive it in their email inbox.
Redeeming a gift card
- Sign in to your POS and start a new order or select an existing order with unpaid items.
- On the order screen, tap the scanner icon in the upper-right corner.
- Align the QR code on the gift card with the rear-facing camera on the POS device so it appears in the blue box on the screen.
- Wait for confirmation that the order has been paid.
Checking a gift card balance at the POS
Important: Do not have unpaid items on the order screen when checking a gift card balance. Having items on the order screen will bill the order to the gift card.
- On the order screen in the Lightspeed Restaurant app, tap the scanner icon in the upper-right corner.
- Align the QR code on the gift card with the rear-facing camera on the POS device so it appears in the blue box on the screen.
- Wait for the gift card balance information to appear on the screen.