By creating an account, customers can add credit and debit cards to a digital wallet in Order Anywhere and save their contact info. This speeds up the ordering process as the customer's payment and contact details will be pre-filled at checkout, saving them from re-entering that information. Continue reading to learn how this feature works from your customer's perspective.

The customer accounts feature is only available for restaurants with online payments set up in Order Anywhere. 

Creating a new account

Customers can create a personal account while ordering via Order Anywhere or from a dedicated signup page. With an account, customers can add credit or debit cards to their wallet and save their contact information to speed up their checkout while ordering.

• Creating an account when ordering

  1. A customer begins placing a pickup or table order via Order Anywhere.
  2. On the checkout page, they enable the Create an account checkbox near the bottom.
     
  3. They tap Place order to submit their order to the restaurant.

     A confirmation page will appear stating that the order is pending and needs to be confirmed by the restaurant. The customer will also receive a confirmation email.

  4. The customer waits for an email from myLightspeed, then follows the prompts to complete their account setup.

• Creating an account from the signup page

  1. A customer visits the Order Anywhere website to place a pickup or table order or to browse the menu.
  2. They click the profile icon in the upper-right corner.
     
  3. The customer clicks Create an account. 
  4. They sign up using either a Google or Apple account or using an email address and password.
     1. If using a Google or Apple account, they click Sign up with Google or Sign up with Apple and follow the prompts.
     2. If using an email and password, they enter their email address, choose a password, and click Continue.
     
  5. If they signed up by email address, the customer follows steps 5a–5b to verify their email.

     Note: If they signed up using their Apple or Google account, they can skip this step.

     1. The customer checks their email for a verification message from myLightspeed.
     2. In the email, they click the link to verify or confirm their email address.

Logging in to an account

Customers can log in to their Order Anywhere account from the login page to pre-fill their contact information and saved payment method when placing an order. 

1. A customer visits the Order Anywhere website for a pickup, table, or menu-browsing order profile.
2. They click the profile icon in the upper-right corner. 
   
3. The customer selects Log in.
   
4. They log in with their Google or Apple account or with the email address and password used to sign up for their Order Anywhere account.
   1. To log in with a Google or Apple account, they click Continue with Google or Continue with Apple and follow the prompts.
   2. To log in with an email and password, they enter their email address and password, then click Continue.

      If the customer forgets their password, they can click Forgot password on the login page to request a password reset email.

   

Adding and removing payment methods

Customers can manage the payment methods available to them at checkout by adding or removing credit or debit cards from their account. The customer's default card will be automatically selected when they place an order, but they can manually switch to any card in their virtual wallet for payment.

1. The customer logs in to their Order Anywhere account. 
2. They click the profile icon in the upper-right corner.
3. They select Wallet. 
   
4. To add a new card on file, the customer follows steps 4a–4d:
   1. They tap Add a card.
      
   2. They enter their card number, expiration date, and CVC or CVV code.
   3. (Optional) They enable the Set as default payment method setting to make the card their default payment method. 

      The default payment method will be automatically selected at checkout when placing an order. Customers can manually switch to any card in their virtual wallet for payment.

   4. They click Save to finish adding the card.
5. To remove an existing card from their account, the customer follows steps 5a–5c:
   1. They tap an existing card to edit it.
   2. They select Remove card to remove it from their account.
   3. They tap Remove card again to confirm.

Managing account details

Customers can add contact information, manage their email notification preferences, and delete their account from the Account details page.

1. The customer logs in to their Order Anywhere account.
2. They click the profile icon in the upper-right corner.
3. They select Account details.
   
4. (Optional) The customer enters a new name and/or phone number.

   Note: The Email address field cannot be updated. 

5. (Optional) They update their email notifications settings:
   • Select your language for email notifications: Choose which language to receive email notifications for orders in (English, Italian, French, German, Dutch, or Spanish).
   • Receive order confirmations only: Check this box to only receive order confirmation emails and not order status updates.
6. The customer clicks Save to apply any changes made.
7. (Optional) To delete their account, they click Delete my account and select Yes, delete account to confirm.

   Deleted customer accounts cannot be restored. However, a customer can create a new account if they change their mind after deleting their existing one.