By creating an account, customers can add credit and debit cards to a digital wallet in Order Anywhere and save their contact info. This speeds up the ordering process as the customer's payment and contact details will be pre-filled at checkout, saving them from re-entering that information. Continue reading to learn how this feature works from your customer's perspective.

The customer accounts feature is only available for restaurants with online payments set up in Order Anywhere. 

Creating a new account

Customers can create a personal account while ordering via Order Anywhere or from a dedicated signup page. With an account, customers can add credit or debit cards to their wallet and save their contact information to speed up their checkout while ordering.

• Creating an account when ordering

  1. Begin placing a pickup or table order via Order Anywhere.
  2. On the checkout page, enable the Create an account checkbox near the bottom.
     
  3. Tap Place order to submit the order to the restaurant.

     A confirmation page will appear stating that the order is pending and needs to be confirmed by the restaurant. You will also receive a confirmation email.

  4. Wait for an email from myLightspeed, then follow the prompts to complete account setup.

• Creating an account from the signup page

  1. Visit the Order Anywhere website to place a pickup or table order or to browse the menu.
  2. Click the profile icon in the upper-right corner.
     
  3. Click Create an account. 
  4. Sign up either using a Google or Apple account or using an email address and password.
     1. If using a Google or Apple account, click Sign up with Google or Sign up with Apple and follow the prompts.
     2. If using an email and password, enter your email address, choose a password, and click Continue.
     
  5. If signing up by email address, check your email for a verification message from myLightspeed and click the link to confirm your email address.

     Note: If signing up using your Apple or Google account, skip this step.

Logging in to an account

Customers can log in to their Order Anywhere account from the login page to pre-fill their contact information and saved payment method when placing an order. 

1. Visits the Order Anywhere website for a pickup, table, or menu-browsing order profile.
2. Click the profile icon in the upper-right corner. 
   
3. Select Log in.
   
4. Log in with your Google or Apple account or with the email address and password you used to sign up for an Order Anywhere account.
   1. To log in with a Google or Apple account, click Continue with Google or Continue with Apple and follow the prompts.
   2. To log in with an email and password, enter your email address and password, then click Continue.

      If you forget your password, click Forgot password on the login page to request a password reset email.

   

Adding and removing payment methods

Customers can manage the payment methods available to them at checkout by adding or removing credit or debit cards from their account. The customer's default card will be automatically selected when they place an order, but they can manually switch to any card in their virtual wallet for payment.

• Adding payment methods

  1. Log in to your Order Anywhere account. 
  2. Click the profile icon in the upper-right corner.
  3. Select Wallet. 
     
  4. Tap Add a card.
     
  5. Enter your card number, expiration date, and CVC or CVV code.
  6. (Optional) Enable the Set as default payment method setting to make the card your default payment method. 

     The default payment method will be automatically selected at checkout when placing an order. You can manually switch to any card in your virtual wallet for payment.

  7. Click Save to finish adding the card.

• Removing payment methods

  1. Log in to your Order Anywhere account. 
  2. Click the profile icon in the upper-right corner.
  3. Select Wallet. 
     
  4. Tap an existing card to edit it.
  5. Select Remove card to remove it from your account.
  6. Tap Remove card again to confirm.

Managing account details

Customers can add contact information, manage their email notification preferences, and delete their account from the Account details page.

1. Log in to your Order Anywhere account.
2. Click the profile icon in the upper-right corner.
3. Select Account details.
   
4. (Optional) Enter a new name and/or phone number.

   Note: The Email address field cannot be updated. 

5. (Optional) Update your email notifications settings.

   Setting	Description
   Select your language for email notifications	Choose which language to receive email notifications for orders in (English, Italian, French, German, Dutch, or Spanish).
   Receive order confirmations only	Check this box to only receive order confirmation emails and not order status updates.

6. Click Save to apply any changes made.
7. (Optional) To delete your account, click Delete my account and select Yes, delete account to confirm.

   Deleted accounts cannot be restored. However, you can create a new account if you change your mind after deleting an existing one.