Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different types of users (for example, end users and API developers), you might add a topic or topics for each type of user.
A General Discussion topic is a place for users to discuss issues that don't quite fit in the other topics. You could monitor this topic for emerging issues that might need their own topics.
To create your own topics, see Adding community discussion topics.
Comments
2 comments
Issues like this can really impact daily workflow, so it’s helpful to see the discussion and possible workarounds gathered in one place. Hopefully there’s a more permanent fix soon.
drift hunters
That's a great article, Denise! For the Lightspeed K-Series, I think a crucial topic is "Hardware & Connectivity."
In the F&B industry, a printer or iPad losing network connectivity during peak hours is a nightmare. Separating this section will help owners find urgent troubleshooting guides faster. I'll also check out the link you sent to create a few topics for my team. Thank you!
A little tip when replying on the forum: * You can tag @Denise Nahas (if the forum has a tagging feature) to increase interaction.
Terms like Front-of-House, Back-Office, Inventory, and Setup are very common and "standard" terms for Lightspeed system users.
- block blast -
Please sign in to leave a comment.