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Quickest response time

Chat directly with our live Support agents by logging into the Back Office, clicking Chat in the bottom-right corner of your screen, and then clicking Start chat in the help window.

Days of week Availability
English Every day 24/7
German Every day 7:00 AM – 11:00 PM (GMT+1)
French Monday-Friday


8:00 AM – 12:00AM (GMT+2)

8:00 AM – 1:00AM (GMT+2)

Don't see the Chat button? When live chat is unavailable, the option to chat is replaced by a Help button. Click it to open a help window, then fill in the required information to submit a support ticket. Our support agents will contact you by email.


Having trouble finding what you need? Submit a support request using the button below and an agent will reply as soon as possible.

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Have an urgent request or prefer to speak over the phone? Call us to talk to a support agent in real-time. We currently offer phone support in English, French, and German. Call us according to your region or preferred language.

United Kingdom
+44 20 3695 9599

+33(0)1 85 08 08 52

+61 2 4062 0642

+41(0) 22 700 45 45

+49 30 770193141

New Zealand
+64 9 951 9901

+33(0)1 85 08 08 52

North America
+1 833-573-7437


Days of week Availability
English Every day 24/7
German Every day 7:00 AM – 11:00 PM (GMT+1)
French Monday–Friday


8:00 AM - 12:00 AM (GMT+2)

8:00 AM - 1:00 AM (GMT+2)

Zoom is our Support team's preferred screen sharing tool. This is useful if you are on the phone with our Support agents and need to share your screen for further troubleshooting.

Download Zoom

Please describe your request. A member of our support team will respond as soon as possible.

Please enter the best number to contact you (including area code)

Unique 15-digit ID code that identifies your business location in Lightspeed. This can be found using the About button, this is located in the top-right corner of the Dashboard.

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