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Chat

Quickest response time

Chat directly with our live Support agents by logging into the Back Office, clicking Chat in the bottom-right corner of your screen, and then clicking Start chat in the help window.

Days of week Availability
English Every day 24/7
German Every day 24/7
French (EMEA) Monday-Friday

Saturday-Sunday

8:00 AM – 9:00PM (GMT+2)

8:00 AM – 12:00AM (GMT+2)

Italian Monday–Friday 9:00 AM – 6:00 PM (GMT +2)
Don't see the Chat button? When live chat is unavailable, the option to chat is replaced by a Help button. Click it to open a help window, then fill in the required information to submit a support ticket. Our support agents will contact you by email.

Email

Having trouble finding what you need? Submit a support request using the button below and an agent will reply as soon as possible.

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Data privacy request form
Some data privacy laws may entitle you to exercise specific rights with respect to your personal information. Complete this form to get more information how your data may be processed.

Phone

Have an urgent request or prefer to speak over the phone? Call us to talk to a support agent in real-time. We currently offer phone support in English, French, and German. Call us according to your region or preferred language.

United Kingdom
+44 20 3695 9599

France
+33(0)1 85 08 08 52

Australia
+61 2 4062 0642

Switzerland
+41(0) 22 700 45 45

Germany
+49 30 770193141

New Zealand
+64 9 951 9901

EMEA
+33(0)1 85 08 08 52

North America
+1 833-573-7437

 

Days of week Availability
English Every day 24/7
German Every day 24/7
French (EMEA) Monday–Friday

Saturday–Sunday

8:00 AM - 12:00 AM (GMT+2)

07:00 AM - 01:00 AM (GMT+2)

Italian Monday–Friday 9:00 AM – 6:00 PM (GMT +2)

Zoom is our Support team's preferred screen sharing tool. This is useful if you are on the phone with our Support agents and need to share your screen for further troubleshooting.

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