Creating POS users allows your staff to perform their day-to-day responsibilities in the Lightspeed Restaurant app, such as clocking in and out, taking orders, and declaring tips. Once a POS user has been created, you can assign individual or group permissions to the user, allowing them to access specific areas of the POS.

For multi-location businesses, POS users only have access to the location they were initially created in, but can be given access to other business locations by configuring their user permissions.

Articles about POS users

The POS > Users page in the Back Office displays all users who can access the Lightspeed Restaurant POS app. From here, you can add, edit, delete, import, or export users.

Some employees only need POS access for clocking in and taking orders, while others may need more advanced access to handle administrative functions. We recommend managing POS user permissions in bulk at the user group level to ensure everyone can perform the necessary functions for their role and nothing more.

• Managing POS Users
• Importing and exporting POS users
• Training POS users

Reporting on POS users

Setting up individual POS users for each of your staff allows you track sales, attendance, and activity by employee.

• Staff report: The Staff report provides sales data for each staff member who used the POS during the selected period.
• Labor report: The Labor report displays shift data for a specific period by staff members, including tips, sales, discounts, hours worked for each employee, service charges, and voids.
• Staff turnover: The Staff turnover report gives you a quick overview of the average revenue per employee over a certain period of time compared to the average performance of all employees.
• Global turnover: The Global turnover report compares revenue on an annual scale to revenue at different times depending on staff and devices.
• Monthly turnover: The exportable Monthly turnover report breaks down the daily revenue of each employee.

POS users FAQ

We've compiled a list of frequently asked questions about POS users, so you can quickly find the answers you need.

• No, POS users cannot access the Back Office unless they are also Back Office users. You will need to add a user to both areas for the user to have access.

• Yes, you can give users individual permissions. To learn more about what permissions are available, and how to manage user permissions, visit Managing POS users.

• Yes, you can remove a POS user at any time.