KDS 2.0 is currently in beta. This feature is in development with regular updates.

Once you've finished setting up your KDS, you're ready to start receiving and displaying orders on your screen.

Screen Layout

1. KDS Name
2. Number of items not yet collected at this station
3. Settings
4. Connection status
5. Order status filter > Across all stations
6. Completed orders
7. Order type filter > This station only
8. Tickets display

Order Status Filter

This filter allows you to control what kinds of order statuses are displayed in the KDS, as well as accessing completed tickets.

• Total tickets in the system waiting to be completed.
• New tickets
• Tickets being prepared
• Tickets ready to collect
• Tickets on hold
• Completed tickets

By default, All order statuses are displayed. You can filter the display by individually selecting only the desired statuses. You can return to viewing all ticket statuses by selecting All.

Completed tickets are archived and can be viewed by selecting the Completed button. Return to the active order display either by selecting All or toggling the Completed button.

Order Type Filter

This filter allows you to control what types of orders are displayed on the KDS.

• Total tickets at this station waiting to be completed
• Tickets for Dine-In
• Tickets for Delivery
• Tickets for Pickup

By default, All order types are displayed. You can filter the display by individually selecting only the desired types. You can return to viewing all ticket types by selecting All.

Order Tickets

Here is a sample order ticket summary using the Full view setting and breakdown.

Ticket Summary

• Collection Code: The unique identifier for the order
• Server: The name of the Server who placed the order
• Type: The type of order, which can be dine-in, delivery, or pickup
• Covers: The number of guests in the order

Ticket Body

• Course number: The course number, for restaurants that serve courses
• Number of items: The total number of items in the order
• Hide/Show items: The arrow next to the number of items can be toggled to hide or show the list of items in the ticket
• Order placed time > Order started time > Order completed time
• List and number of each item in the order with action button: Each press of the action button moves the item forward through the sequence: Preparing > Ready to collect > Completed

Once all items in the order are picked up, the order is completed and the ticket is moved to the archive (Completed) for reference.

Under Settings, the ticket summary can be set to Condensed view which collapses the ticket summary (Collection code, Server, Type, Covers) into two rows and two columns with the same information but using only icons.

Changing the order status

KDS tracks and displays the status of each order. It can also display summaries of the Order statuses and type. As the order is placed and the item moves through production, the status needs to be manually updated to maintain an accurate picture.

Statuses typically move in the sequence New > Preparing > Ready to collect > Completed.

The other two statuses, On hold and Canceled, can only be accessed by long-pressing (or clicking and holding) the ticket summary.

• New (Gray): Tickets are created and appear in gray on KDS
• Preparing (Blue): Once any item in the ticket begins preparation, you can click the item or the "Play" arrow on the action button next to it. This will move the entire ticket to the Preparing state and the timestamp to the ticket.
• Ready to collect (Green): When an item completes preparation, you can click the "Bell" action button again. Once all items have been completed, the ticket will turn green indicating the entire ticket is ready to collect and mark the Completed timestamp. When an item has been collected/served, you can click the "Checkmark" action button once more for each item. Once all items have been collected/served, the ticket is completed and is archived under the Completed button. 
• On hold (Brown): A ticket can be paused at any time via KDS by long-press to bring up the Status selection menu and selecting On hold. Tickets on hold can be restarted by tapping an item in the order or selecting New from the selection menu.
• Canceled (Red): A ticket can be canceled at any time via KDS by long-press to bring up the Status selection menu and selecting Canceled.

Courses

[Coming soon.]

Customizing KDS Settings

Quick settings sidebar

Clicking Settings brings up the Quick settings sidebar on the KDS. This can be used to tailor the amount of information shown on the KDS display. The information can be modified even further under All settings.

• All settings: Click to open the full settings screen with access to all of the settings.
• Language: Select your preferred language for the KDS from the drop-down menu.
• Ticket summary: Ticket summaries can be displayed in either Full view or Condensed view. Condensed view collapses the first four rows (Collection code, Server, Type, Covers) into two rows and two columns with the same information but using only icons.
• Show station tab: Toggle on to display the top row of information, with the station name and the number of items (not tickets) not yet completed.
• Show order status filter: Toggle on to display the second row of information, with the Lightspeed logo, the total number of orders, and a summary of the various statuses.
• Show order type filter: Toggle on to display the third row of information, with the total number of orders, and a summary of the various order types.

All settings

The All settings menu, there are many more display options available as well as the ability to reset the station to change any properties configured at setup. Under Station Management, you can further customize the Ticket summary, Color theme, and Language and time.

Ticket summary

Customize what information appears in each ticket. Toggle each option on or off. A preview of what the customized ticket appears in the top right corner.

• Customer: Displays the customer's name to distinguish and assist correct delivery of the order.
• Order ID: Displays the order's unique identifier.
• Covers: Displays the quantity of customers for each order to assist prioritizing production.
• Server: Displays the server responsible for the order in case questions arise.
• Type: Displays the order's destination to assist tracking and correct delivery.
• Floor: Displays the order's floor for businesses with multiple floors.

Color theme

Select the color theme for the KDS, either Light or Dark.

• Light
• Dark

Language and time

Different regions use different languages and display time in different ways. These options allow you to specify how KDS displays these according to your local preferences.

• Language: Select your preferred language from the drop-down menu.
• Time format: Select your preferred time format.
  • 24-hour time 00:00 - 23:59
  • AM/PM: 12:00 AM - 11:59 PM