To get your Smart Terminal ready to use with Lightspeed Payments, you will first need to charge and set up the terminal by connecting to your Wi-Fi and confirming your store information.

Once that’s completed, you can easily connect it to your Lightspeed account by pairing it in the Back Office and assigning it to your POS device.

It is important that you only use the terminal supplied to you by Lightspeed, as any terminal obtained from a third party may not be correctly configured for your account and could present a security risk.

Hardware requirements

Smart Terminal

Charging cord

Setting up the Smart Terminal

Before you can pair your Smart Terminal to your Lightspeed account, you’ll need to make sure it is charged and set up.

The Smart Terminal is supplied with a USB-C charging cable and a region-specific power plug. This cable is compliant with the USB industry and UL standards.

Always use the charging cable and the region-specific power plug provided by Lightspeed.

1. Plug the USB charging cable into the terminal and a power source. You can continue with the setup while the battery charges. To prevent damage to the USB-C charging cable and charging port, follow these guidelines:
   • Insert and remove the charging cable by holding the end that connects to the terminal or the power plug, rather than pulling on the wire. Avoid using excessive force to insert or remove the charging cable.
   • Don't insert or remove the charging cable at an angle. The charging cable should be able to move freely.
   • Always inspect the charging cable and the charging port on the payment terminal for foreign objects or water before inserting the cable. If the terminal operates in areas of high humidity, dust, or food residue, consider using a charging station to prevent damage to the charging port.
2. Press and hold the Power button until the display turns on.
3. On the Welcome screen, select your preferred language.
   Note: This setting can later be changed by navigating to Financial Services > Settings > Terminal in the Lightspeed Back Office.
4. Tap the right arrow button on the screen.

Once you’ve turned on the terminal and selected your preferred language, set up its Wi-Fi connection.

Connecting the terminal to your Wi-Fi network

To connect your terminal to your Lightspeed account, you'll need to make sure it's connected to your network via Wi-Fi.

1. On the Setup Wi-Fi screen, select the + sign.
2. Turn on the WLAN toggle switch.
3. Select your Wi-Fi network from the list, or select the + sign and add the name (SSID) of your Wi-Fi network.
4. Enter your Wi-Fi password and tap Connect.
5. Tap OK.

You’ll know your terminal is connected to your network when you see a Wi-Fi symbol at the top of the screen.

Setting a static IP address on your terminal

Setting up a static IP address is a highly recommended step in setting up your payment terminal. A static IP address is a unique fixed number assigned to your device to ensure it remains constant on your network. Setting a static IP address ensures that you only have to set up your device once, and you will not need to re-pair the payment terminal as often.

To set your terminal to a static IP address, you will need information regarding your network setup. This information can be obtained from your network administrator or by logging into your router settings.

1. From the terminal, tap Settings.
2. Press Network.
3. Enter the following PIN: 5773.
4. Tap Wi-Fi > Settings.
5. Tap Edit.
6. Tap the up arrow next to Advanced Options to make the DHCP menu option available.
7. Scroll down to the DHCP menu.
8. Tap on DHCP and switch it to Static.
9. Enter the static IP address, the gateway, and the network prefix you wish to set the terminal to. These settings can be obtained from your network administrator.
10. Set the DNS to 8.8.8.8 and 8.8.4.4
11. Click on the green checkmark to save.

Confirming your store information on the terminal

Your terminal comes preconfigured with your store information. You will need to confirm your store before you can pair the terminal with your Lightspeed account.

1. On the payment terminal, navigate back to the main menu by tapping the back arrow.
2. Tap the blue checkmark to confirm the name of your store.

You are now ready to pair the terminal with your Lightspeed account.

Pairing the Smart Terminal with Lightspeed Payments

Once you’re approved for Lightspeed Payments and your terminals are shipped to you, we add their details to the Hardware > Payment Terminals section of your Back Office, saving you the process of manually adding those details.

Once the terminal is connected to your network, you can complete the setup by selecting the Refresh Terminals button. If your terminal does not appear after the terminal list has been refreshed, you can also choose to manually pair the terminal to your account.

• Occasionally, you may need to manually pair a new terminal. Once the terminal is connected to your network, you'll need to pair it with your account. The pairing process will require information that can be found on the terminal's device info page as well as the IP address of the terminal.

  1. From the Back Office, navigate to Configuration > Hardware > Payment terminals.
  2. Click Add a new terminal.
  3. Enter the terminal name which identifies this terminal in your account. The name you choose should distinguish this terminal from any others in your establishment. For example, choose a name that indicates where it will be located, such as Take-out counter.
  4. Use the drop-down menu to select Lightspeed Payments - Adyen as the terminal type.
  5. Enter the terminal's IP address on your network. This can be obtained from the terminal by tapping Settings > Device info. It will be listed under Wi-Fi address.
  6. Enter the terminal ID. The terminal ID is comprised of the model number and serial number separated by a hyphen, for example, AMS1-000151234567890. The model and serial numbers can both be found by navigating to Settings > Device info.
  7. Click Save.

The terminal will now be paired with your account but not necessarily with your devices. For your POS device to use the terminal, you'll need to assign the terminal to that device in your Back Office.

Assigning the Smart Terminal to your POS device

With the terminal paired to your account, you are ready to assign your terminal to a POS device.

Note: Payment terminals can only be paired to one POS device at a time.

1. From the Back Office, navigate to Configuration > Devices > Devices.
2. Click on the device you wish to assign the terminal to or click Edit under Actions next to the device you wish to assign the terminal to.
3. Use the drop-down menu next to Payment terminal to select the name of the terminal you've paired.
   
4. Scroll to the bottom of the page and click Update.
5. Under configuration status, click the Reload button. Alternatively, on the device itself, you can tap Settings > Reload.

You are now able to process card payments using your payment terminal.

FAQ

• To power the terminal off, press and hold the power button until a dialog box appears, then confirm that you want to turn the terminal off.

• No. Payment terminals using Standalone mode must have an on-board receipt printer. Standalone mode is only available on the Smart Terminal with Printer and V400m.

• Setting up a static IP address is a highly recommended step in setting up your payment terminal. A static IP address is a unique fixed number assigned to your device to ensure it remains constant on your network. In contrast, a dynamic IP address can change, like during a network outage. This could mean reconfiguring your payment terminals or printers after power is restored. Using a static IP means you only have to set up your devices once, avoiding such hassles.

• Yes. The default language of your payment terminals can be changed by navigating to Financial Services > Settings > Terminal in the Lightspeed Back Office.