With Lightspeed Payments, you can manually enter a customer's credit card information during a sale. This is useful if you need to take an order over the phone or if a customer's card has been damaged and cannot be read by the payment terminal.

Manually processing a credit card offers less protection against chargebacks and incurs higher fees than processing a card with the payment terminal. We recommend using manual entry only when necessary. For more information, visit our article on Preventing chargebacks.

Enabling manual entry payments

To begin accepting manual entry payments, you must enable this feature in your Lightspeed Back Office.

1. Log in to the Back Office with your Lightspeed Restaurant account credentials.
2. Navigate to Configurations > Settings > Payment Methods.
3. Locate the Lightspeed Payments payment method, then click Manage.
   
4. Navigate to the Manual keyed entry option, then click Activate.
   
5. Click Enable.
6. Reload your POS configuration to finalize these changes in your account.
7. Restart your Lightspeed Payments payment terminal.

Processing manual entry payments

1. From the Order screen on the POS, add all items and discounts to the sale.
2. Tap Pay.
3. Under Cards, tap the Lightspeed Payments Manual Entry payment type.
   
4. Follow the prompts on your Lightspeed Payments payment terminal to enter the credit card number and expiration date on the terminal.
5. Complete the payment on the terminal.

Reporting with manual entry payments

All transactions processed through Lightspeed Payments are available to view in your Lightspeed Payments reports.