If you ever need to edit the POS device information, you can easily do so from the Back Office. After selecting a device name from the POS device configurations page, you will be brought to that specific device’s settings page. From here, you can modify and select the settings you wish to be applied to this POS device.
If you ever need to edit the settings of a POS device, you’ll need to adjust the POS configuration instead. See Managing and understanding POS configurations for more information.
Editing POS device settings
- Log in to Back Office with your Lightspeed credentials.
- From the navigation menu, go to Configuration > Devices > Devices.
- To access the editing page, you can either select Edit next to the desired device or click the device name.
- On the page that follows, edit the configurations, such as Device information, Printing configuration, Account sharing, and Takeaway options. Also, you can apply tags to this device.
- Select Update to apply your changes.
Device information settings
From the device settings page, you can edit and configure settings for the POS device.
|Device||Shows the given device name. The name has an 8-character limit and must be unique.|
|Default floor plan for this device||Represents a designated floor plan connected to this device. Instead of setting it up here, we recommend you do it from the Configuration > Configurations page.|
|Default POS configuration||
Indicates the current POS configuration in use.
Staff can also adjust the settings directly on the iPad if they have appropriate permissions.
|Payment terminal||Allows you to connect your device to a payment terminal. Note: You first must add a payment terminal to the Back Office. See Supported Hardware for a list of payment terminals and their respective setup articles.|
|Customer display device||Displays the device being used as a customer-facing display screen.|
Printing configuration settings
Specify some printing settings for this particular POS device. Note: we also recommend setting up printers and linking them to an account profile from the Configuration page.
|Printer profile for customer receipts||Indicates when a printer is connected to a device, but we recommend linking printers to device configurations.|
|Printer profile for printing notes||Links a printer to print draft receipts or order ticket, but we recommend linking printers to device configurations.|
Account sharing settings
From the device settings page, you can also specify account-sharing settings.
The Account Sharing Role allows you to specify whether a POS device should be an active or passive device. You can assign the following roles:
Active POS devices act as local servers, store transactions, track open orders, and transmit data to the Back Office. They must remain connected to your network with the Lightspeed app open during service. If an active device disconnects, other devices running the Restaurant POS app won't be able to function properly.
Passive POS devices are secondary to active devices. They relay data to an active device, which then sends it to the Back Office. Passive devices can be turned off without affecting service, but they must be connected to the same network as an active device with the Restaurant POS app open.
Use passive devices for any POS devices in your restaurant after your initial active device, especially those that may frequently turn off or disconnect from your network.
If you only have one active device and switch it to passive, you will lose all open orders on that device.
|Preferred Active Device||Represents the main host, if you use multiple Active Devices. Data will be transferred to this active device first, and if the system cannot administer the request, data will be redirected to another active device.|
|Forced Active Device||If selected, this is the only active device to exchange data with the Back Office.|
If you switch a device from active to passive, it is only applied on the next business day. But if you switch a device from passive to active, the change is immediate.
Takeaway option settings
From the device settings page, you can configure pickup number count.
Collection codes are linked to the account profile “Takeaway” and allow you to print a unique number on the receipt. This number can be used to identify the order for the customer.
You can reset the pickup number count every day, or you can wait until it reaches the limit and goes back to the first number.
Deactivating POS devices
If you ever need to remove a POS device from your system, you may disable it from the POS device configuration table. This won’t permanently remove the POS device, but it deactivated devices are not visible on this page if you select Hide inactive devices. NOTE: If you are disabling a device, this also removes its connection code.
To deactivate a device:
- From the main navigation menu of the Back Office, go to Configuration > Devices > Devices.
- Select Disable.
- Confirm that you wish to deactivate the device.
If you want to check the basic actions performed on a POS device (such as a POS user opening a sales period or clocking in) you may choose to audit the device. This will display an events log for the selected POS device.
- From the POS device configuration table, select Audit next to the desired device
- An events log for the selected device will open.
Reconfiguring selected devices
If you have made changes in the Back Office that require transferring new data to your POS devices, you may bulk send the changes to a group of devices so their POS device configuration is updated all at the same time.
- From the POS device configuration table, activate the checkbox on the left of the desired devices you wish to update.
- Select the button Reconfigure for POS devices.
- The device configuration will reload for POS devices actively running the Restaurant (K Series) POS app.