Lightspeed Restaurant integrates directly with several reservations platforms, including OpenTable, SevenRooms, Aleno, TheFork, and Resy. This allows Lightspeed Restaurant and your integrations to share reservation data with your POS and create orders when guests are seated. All reservation integrations are set up and managed in the Back Office.

Accessing reservation integrations

Access the reservation integrations page from the Back Office.

1. Log in to the Back Office with your Lightspeed Restaurant credentials.
2. From the navigation menu, select Integrations > Reservations.
3. Click More details on the tile for the integration you wish to edit.
4. If the integration is not yet enabled, click the Enable Integration button. Follow the instructions in the pop-up window to enable the integration.
5. (Optional) Repeat the enablement process for each integration you use.

Understanding settings for reservation integrations

Adjust settings and sync reservations from the Back Office. For more detailed settings for an integration, visit our section on reservation integrations.

Settings

• Pay by deposit: Add a pay by deposit button to an existing main menu screen, or one you create. This will apply deposits taken at the POS to the reservation.
  1. (Optional) Click Show all menus if you want to add a button to more than one menu.
  2. Click Add button.
  3. Select an existing main screen, or add a new main screen.
  4. Click Add button to save.
• Manage reservations: Manage reservations directly from the POS.
  1. (Optional) Click Show all menus if you want to add a button to more than one menu.
  2. Click Add button.
  3. Select an existing main screen, or add a new main screen.
  4. Click Add button to save.
• Order settings: Toggle on or off settings in the integration's app on the POS.
  • Open orders for seated customers: When a reservation is marked seated, an order is created automatically on the POS.
  • Open orders for walk-in customers: This option is only available when Open orders for seated customers is toggled on. When a walk-in customer is registered, an order is automatically created on the POS.
  • Multi-table support: Link all tables selected in the reservation to the same order on the POS.
  • Assign devices to open reservations orders: Choose one or more devices to open reservation orders on the POS. If no device is selected, orders from reservation apps will open automatically on the first available active device.
  • Select order profile: Select the order profile to associate with reservations.
  • Use POS default order profile settings: Check this box to use the same order profile as orders opened directly on the POS.
  • Select POS user: Select the POS user, such as Manager, to associate with the reservation.
• Reservation status updates: Map Lightspeed statistic groups to specific courses to enable automatic table updates at each stage of the meal.
  1. Click + Add beside the required course.
  2. Search for the statistics group you wish to add to the course, or choose from the list.
  3. Click Save changes.

Synced reservations

Use this tab to view reservations and troubleshoot issues. If a reservation is missing from the list, there was either an error in sending it to Lightspeed or the integration partner doesn't share this information. To view your synced reservations report, navigate to Operations > Synced reservations.

1. Choose a date or date range from the calendar drop-down menu.
2. Click the right-facing arrow beside a reservation to view more detailed information.

• Scheduled at: The date and time of the reservation.
• Guest name: The name used for the reservation.
• Table: The reserved table on your floor plan.
• Status: The current status of the reservation. When a reservation is seated, this status will change from SCHEDULED to SEATED.
• Order state: The current order state of the reservation. This status will change to either Opened or Unsuccessful when a reservation is seated.
• Issue: The issue causing the Unsuccessful status.

Troubleshooting synced reservations

A few common issues can cause the Unsuccessful status.

• Table unavailable: This issue is usually caused by an open order on the table. If this open order doesn't belong to the reservation, close the order or move it to the correct table, then reseat the reservation. If the open order belongs to the reservation, contact Support for assistance.
• Invalid table: This issue is caused by a mismatch of floor plans between the POS and the integration. Ensure that both the POS and the integration have the same floor plan.
• No table selected: This issue is caused by not selecting a table for a reservation before it's seated. Ensure that a table has been assigned to the reservation before seating it.
• Order creation disabled: This issue is caused by an incorrect setting. Ensure that Open orders for seated customers is turned on.

Information

Use this tab to learn more about the integration and its prerequisites, and access help and support.