On the billing date for your Lightspeed Restaurant account, you'll receive an invoice via email that includes your subscription details and the total amount due for payment. Download a billing invoice from your email account to view more information about your subscription or to pay the invoice online.

The subscription you selected when signing up for Lightspeed determines the billing amount, billing frequency, and number of POS devices for the account. If a Sales Account Manager did not set up auto-billing when you signed up, we recommend doing so to avoid missing future payments. Missed or declined billing payments may prevent you from accessing the Back Office.

For help with questions or issues related to billing or subscriptions, contact our Billing department. 

For more detailed information on understanding, viewing, and paying billing invoices, visit our Managing subscriptions and billing invoices article.

Subscriptions and billing invoices FAQ

We've compiled a list of frequently asked questions about subscriptions and billing invoices, so you can quickly find the answers you need.

• View information about your Lightspeed subscription in the Back Office by clicking your name > Subscription and billing > Overview.
• Lightspeed will send invoices to the email associated with your account. Invoices can also be found in the Back Office by clicking your name > Subscription and billing > Invoices.
• Pay invoices directly through the invoice sent to the email associated with your account, from the Back Office, or via Lightspeed Billing.
• Yes, you can use auto-billing. Set up auto-billing through the Back Office.
• For an API Access Package, you’ll need to contact your Account Manager through hospitality.am@lightspeedhq.com.
• Yes, you can contact your Account Manager any time with questions or comments. You can also contact the Account Management team at hospitality.am@lightspeedhq.com.
• To make modifications to your contract, contact the Account Management team at hospitality.am@lightspeedhq.com. They handle any subscription changes such as upgrades, downgrades, and renewals.
• You can contact the Lightspeed billing team at billing@lightspeedhq.com with any questions about your invoice.
• Sudden changes in your fees could be due to having multiple invoices in a single billing cycle, past-due payments, or adjustments. Reach out to the billing team at billing@lightspeedhq.com. They can review invoices, clarify charges, and help with billing questions after contract updates.