Hi. How can we help?

Paying billing invoices

Pay open billing invoices to settle your outstanding Lightspeed Restaurant subscription balance. New billing invoices are created monthly or yearly, depending on your selected subscription. When a new invoice is available, you will be notified by email. If a billing invoice is not paid within 10 days of the invoice date, access to the Back Office will be disabled until payment is made. 

Pay billing invoices online by credit card, wire transfer, or SEPA (European Union only) if you did not enable auto-billing when signing up for your account. We recommend enabling auto-billing to avoid missing a payment.

The specific steps to pay billing invoices or manage auto-billing will vary based on the type of invoice number used for your account.

Lightspeed Restaurant users on our legacy billing system can manage billing directly from the Back Office, but others must contact the Billing Department to do so. Locate your invoice number to determine if you're on the legacy system.

Locating your invoice number

The format of the invoice number listed on billing invoices will determine the specific method you must use to pay invoices and to manage auto-billing. Before visiting the other sections in this article, follow the steps below to locate your invoice number. 

  1. Download a billing invoice from your email. For a step-by-step walkthrough, see Viewing billing invoices.
  2. Open the downloaded file.
  3. Find the invoice number.
    • If the invoice has a Summary page, look for the invoice number at the top of that page. It will begin with INVS, followed by several numbers. 
    • If the invoice has only one page, the number will be at the top of that page. Look for the word Invoice followed by some numbers to indicate you're on our legacy billing system.

Paying billing invoices online

If auto-billing is not set up for your account, pay billing invoices online by submitting payments for open invoices via credit card, wire transfer, or SEPA (European Union only).

  1. Locate your invoice number by following the steps here
  2. If your invoice number begins with INVS, use lightspeedhq.com/pay to pay for the invoice. Otherwise, pay from the Back Office if you're on our legacy billing system.

Paying from lightspeedhq.com/pay

Pay for a billing invoice from lightspeedhq.com/pay if your invoice number begins with INVS. Credit card and SEPA (European Union only) are the only payment methods available when paying a billing invoice from the web.

  1. Visit www.lightspeedhq.com/pay.
  2. Enter your personal information, invoice number, and total invoice amount.
  3. Click Next Step.
  4. Verify your payment details, then proceed to the next screen.
  5. Enter your payment information and submit the payment.

k-series-lightspeedhqcom-pay-invoice.png

Paying from the Back Office

Users on our legacy billing system can pay for a billing invoice from the Back Office if the invoice number does not begin with INVS. Credit card and wire transfer are the only payment methods available when paying a billing invoice from the Back Office.

Most banks charge a fee for outgoing wire transfers. Contact your bank to verify their policy before paying by wire transfer.

  1. Log in to the Back Office with your Lightspeed Restaurant credentials.
  2. Click your name in the upper-right corner, and select Invoices.
  3. Click Actions next to an open invoice, then select Pay invoice to pay with a credit card or Download to save a PDF of the invoice for payment by wire transfer.
  4. Follow the specific set of steps below for paying by credit card or by wire transfer:
    To pay by credit card:
    1. (Optional) Check the box to automatically pay future invoices with the credit card you will enter in step 4c. To learn more about this feature, see Enabling auto-billing.
    2. Select Pay invoice to continue.
    3. Enter your credit card details.
    4. Click Pay to submit the payment for processing.
    To pay by wire transfer:
    1. Open the downloaded invoice file.
    2. Take note of the Account nameAccount number, Swift code, Lightspeed address and contact details, invoice number, and total listed on the invoice.
    3. Start a wire transfer at your bank using the information from step 4b. Make sure to add the invoice number to the memo field on the transfer so we can link it to your account.
  5. Wait 3 - 5 business days for the invoice's status to change to Paid in the Back Office.

k-series-back-office-click-pay-download-invoice-2.png

Enabling auto-billing

Enable auto-billing to automatically process payment for new billing invoices on the date they are created for your Lightspeed account. With auto-billing, you will never miss a payment or need to manually enter payment details again.

If your Sales Account Manager set up auto-billing when you signed up for Lightspeed, you don't need to follow the steps in this section.

  1. Locate your invoice number by following the steps here
  2. If the invoice number begins with INVS, contact our Billing department to enable auto-billing. Otherwise, use the Back Office method if you're on our legacy billing system.

Enabling via the Billing department

Enable auto-billing by requesting this change from the Lightspeed Billing department if your invoice number begins with INVS. Credit card and SEPA (European Union only) are the only payment methods available when enabling auto-billing via the Billing Department.

If an automatic payment is declined by your bank, auto-billing will be disabled and the unpaid invoice will need to be manually paid online.

  1. Follow the steps located here to contact the Lightspeed Billing department
  2. Request that auto-billing be enabled for your account. SEPA-based countries in the European Union will need their International Bank Account Number (IBAN) and Bank Identifier Code (BIC) to set up auto-billing.

Once the request is received, the Billing team will send you a link to input your credit card details.

Enabling from the Back Office

Users on our legacy billing system can enable auto-billing from the Back Office if the invoice number does not begin with INVS. Credit card is the only payment method available when enabling auto-billing from the Back Office.

If an automatic payment is declined by your bank, auto-billing will be disabled and the unpaid invoice will need to be manually paid online.

  1. Follow steps 1–3 in Paying from the Back Office to use a credit card to pay an open invoice.
  2. Check the box to enable auto-billing and automatically pay future invoices with the credit card you will enter in step 4.
  3. Select Pay invoice to continue.
  4. Enter your credit card details.
  5. Click Pay to submit the payment for processing.

k-series-back-office-enable-auto-billing-2.png

Updating payment method for auto-billing

Change the credit card or bank account (SEPA, European Union only) used for auto-billing to update the payment method to which billing invoices are charged. 

  1. Locate your invoice number by following the steps here.
  2. If your invoice number begins with INVS, contact the Billing department to update your payment method. Otherwise, use the Back Office method if you're on our legacy billing system.

Updating via the Billing department

Contact the Lightspeed Billing department to update the credit card or bank account used for auto-billing if your invoice number begins with INVS. Credit card and SEPA (European Union only) are the only payment methods available when updating auto-billing via the Billing department.

  1. Follow the steps located here to contact the Lightspeed Billing department
  2. Request help in updating the credit card used for auto-billing on your account.
    Important: Do not include a credit card number or other sensitive information in the email.

Updating from the Back Office

Users on our legacy billing system can update the credit card used for auto-billing from the Back Office if the invoice number does not begin with INVS. Credit card is the only payment method available when updating auto-billing from the Back Office.

  1. Disable auto-billing by following the steps in Disabling from the Back Office.
  2. Follow the steps in Enabling from the Back Office to re-enable auto-billing. When prompted for a credit card, enter the new card information.

Disabling auto-billing

Disable auto-billing to go back to making billing invoice payments online, either by credit card, wire transfer, or SEPA (European Union only).

  1. Locate your invoice number by following the steps here.
  2. If your invoice number begins with INVS, contact the Billing department to disable auto-billing. Otherwise, disable auto-billing from the Back Office if you're on our legacy billing system.

Disabling via the Billing department

Contact the Lightspeed Billing department to disable auto-billing if your invoice number begins with INVS.

After disabling auto-billing, you will need to pay billing invoices online unless you re-enable this feature. Failure to make on-time payments will result in your Back Office access being disabled.

  1. Follow the steps located here to contact the Lightspeed Billing department
  2. Request that auto-billing be disabled for your account.

Disabling from the Back Office

Users on our legacy billing system can disable auto-billing from the Back Office if the invoice number does not begin with INVS.

After disabling auto-billing, you will need to pay billing invoices online unless you re-enable this feature. Failure to make on-time payments will result in your Back Office access being disabled.

  1. Log in to the Back Office with your Lightspeed Restaurant credentials.
  2. Click your name in the upper-right corner, and select Invoices.
  3. In the Auto-billing section, click Disable automatic billing to turn off auto-billing.
  4. Accept the prompt to confirm you want to disable auto-billing.

k-series-back-office-disable-auto-billing-2.png

What's next?

Was this article helpful?

0 out of 0 found this helpful