Order profiles allow you to apply preset settings to orders at the POS. For example, you can use them to designate orders as takeaway or utilize multiple-pricing schemes for items.

Add an order profile so you can start using it in the Restaurant POS app. If you have multiple business locations, order profiles will be shared between them so you only need to create each once. You can set up automatic schedules for each profiles or later add menu buttons for manual activation.

1. Log in to the Back Office with your Lightspeed Restaurant account credentials.
2. From the navigation menu, select Configuration > Settings > Order profiles.
3. Click Add an order profile.
4. Review the pop-up message, and tap OK to confirm.
5. Enter the basic details.
6. (Optional) To activate Takeaway mode, choose Pickup or Delivery from the drop-down. See Takeaway settings for details.
7. (Optional) Configure the auto service charge settings. An auto service charge allows you to add a percentage on the total of an order to cover costs related to customer service.
8. (Optional) Set a schedule for when the order profile will be automatically applied to orders on the POS.
   
   1. Click Create the first schedule.
   2. Select the days and times when the order profile should be active.
   3. Define via the checkboxes if this order profile will apply to direct sales and/or table accounts.
   4. Enable the Active checkbox to make the schedule effective on the POS. To plan a schedule for the future or pause an active schedule, disable the checkbox.
   5. Click Add.
   6. (Optional) Repeat steps 8b-8e to add additional schedules.
9. Click Save to save the changes.

Basic details settings

Takeaway settings

To activate Takeaway mode, choose Pickup or Delivery from the drop-down.
If one of these is enabled, delivery and pickup features are enabled on the POS.

Auto service charge settings 

An auto service charge allows you to add a percentage of the total on an order to cover costs related to customer service.
There are two ways to define auto-service charge:

• With a service charge item
• With a gratuity service charge

Service charge item

A service charge item charges the customer a fixed percentage of the order amount to cover service costs. You first need to create the item to add it to an order profile.

To add a service charge item:

1. From the navigation menu, select Menu management > Items.
2. Click Add item.
3. Enter an item receipt name (e.g. service charge).
4. Select Price as a percentage as price structure.
5. Add the percentage of the charge to be added to the sum of the order in the Percentage field.
6. Click Save.

The item is now available for selection as a service charge item in the respective order profile

To select the service charge for the order profile:

1. Navigate to Configuration > Settings > Order Profile.
2. Select Edit next to an existing order profile or Add an order profile.
3. Select the previously-created item from the Service charge item drop-down.
4. Click Save.

Gratuity service charge

A gratuity service charge is automatically added to all orders with this order profile to cover staff tips. Proceed to step 3 if the Order Profile settings are already open.

1. From the navigation menu, select Configuration > Settings > Order profile.
2. Select Edit next to an existing order profile or Add an order profile.
3. Enter the gratuity percentage in the Tip field.
4. Select Save.

What’s next?

Add order profile buttons in your menu to manually assign a defined order type to an order.

If you ever need to edit existing order profiles, feel free to do so from the Back Office.