In this article
Have questions about printing in Lightspeed Restaurant? This FAQ covers setting up your printer, configuring print settings, and printing receipts and order tickets. Get the answers you need to streamline your printing process.
Setting up printer hardware
In this section, we’ll answer questions about choosing, purchasing, and installing a compatible printer for Lightspeed Restaurant.
- What printers are compatible with Lightspeed Restaurant (K-Series)?
Lightspeed Restaurant works with a variety of receipt and ticket printers from Epson, Star Micronics, and other manufacturers. For a comprehensive list, see our Supported hardware article.
- Where can I purchase a supported printer or printer paper?
You can purchase supported hardware directly from Lightspeed. Our online stores are customized for each region and only stock items that have been tested and verified by Lightspeed. If you choose to buy your hardware elsewhere, we encourage you to purchase the supported models listed in this article.
- Australia & New Zealand: https://store.lightspeedhq.com.au/
- Europe: https://store.lightspeedhq.nl/
- UK: https://store.lightspeedhq.co.uk/
- North America: https://store.lightspeedhq.ca/
- How do I install my receipt or ticket printer hardware?
Installing printer hardware involves plugging it into power, loading paper, and connecting it to your iPad or network. After that, add the printer to your Back Office and configure its print settings to start using it with Lightspeed Restaurant.
For step-by-step help, visit our article for your printer's model or our general printer setup guide.
- What kind of paper does my printer use?
Thermal printers use thermal receipt paper, and impact printers use regular paper rolls. The size of paper you need will depend on what your printer model supports.
- Why do I need to create a DHCP reservation or set a static IP address?
A DHCP reservation or static IP address keeps your printer's IP address constant and unique on your network. If you add your printer to Lightspeed Restaurant by its IP address, this helps ensure a stable connection and eliminates the need for reconfiguration if the IP changes.
Configuring print settings
Learn how to control receipt and order ticket printing behavior by setting up printing profiles, production centers, and receipt templates.
- What are printing profiles and production centers?
Printing profiles control which printer(s) are used for a certain type of receipt or order ticket. For example, you can create a profile called Bar receipts and assign it to POS devices at the bar to print their receipts to nearby printers.
Production centers determine where order tickets print for items in specific accounting groups. For example, you could create a Prep station production center and assign it to accounting groups containing items that need to print to that area.
- How do I control which printer is used with which POS device?
To use a printer with a particular POS device, link its printing profile directly to that device.
You can also assign printing profiles to floor plans and POS configurations, depending on your desired printing behavior. Learn more in our How printing works article.
- How do I customize the information that appears on receipts or order tickets?
- Receipt and ticket details: Adjust what information is shown on receipts and order tickets in your POS configurations. For example, you can hide the pre-tax total on receipts or add dividers between items on tickets.
- Receipt templates: Customizable receipt templates allow you to edit more receipt details like the header, footer, and logo.
- Business name and address: To update the business name and address on receipts (and your account), visit your business settings.
- Can I add a logo to my receipts?
Yes. Edit your receipt template to add a logo to receipts.
- Can I make the text on my receipts or order tickets larger?
Only certain receipt items can be printed in a larger font: the total, transaction lines, and the server name. To enable these features, update the receipt settings for your POS configurations.
- Can I change the font on receipts or order tickets?
No. Fonts are specific to each printer model and cannot be changed.
- Can I add a message to my receipts?
Yes. Edit your receipt template to add a message or additional text to receipts.
- How do I change the business name and address on receipts?
In the Back Office, visit your business settings to change the business name and address on receipts (and your account).
Printing at the POS
Find answers to common questions about printing receipts and order tickets, testing printer connections, and troubleshooting issues.
- How do I test the connection between my printer and Restaurant POS?
From the Settings menu on your POS, tap Printing center to view the printers you've added to the Back Office. Select Print test next to a printer to test its connection by printing a sheet.
- How do I print receipts and order tickets?
Receipts can be manually printed from the Payments screen while accepting payment or from the Receipts screen after an order has been paid.
Order tickets print automatically when sending order items or processing payment for an order. Only items that are in an accounting group with a production center will print order tickets.
- How do I print a draft receipt?
Draft receipts can be manually printed by editing an order, going to the Actions menu, and tapping Print receipt.
- Why aren't receipts printing automatically?
For receipts to print automatically, you need to enable the relevant receipt settings for your POS configurations.
- Where can I get help for a printing issue?
If your printer is not working correctly, visit our troubleshooting guide or contact us for support.