Have questions about printing in Lightspeed Restaurant? This FAQ covers setting up your printer, configuring print settings, and printing receipts and order tickets. Get the answers you need to streamline your printing process.

Setting up printer hardware

In this section, we’ll answer questions about choosing, purchasing, and installing a compatible printer for Lightspeed Restaurant.

• Lightspeed Restaurant works with a variety of receipt and ticket printers from Epson, Star Micronics, and other manufacturers. For a comprehensive list, see our Supported hardware article.
• You can purchase supported hardware directly from Lightspeed. Our online stores are customized for each region and only stock items that have been tested and verified by Lightspeed. If you choose to buy your hardware elsewhere, we encourage you to purchase the supported models listed in this article.
  • Australia & New Zealand: https://store.lightspeedhq.com.au/
  • Europe: https://store.lightspeedhq.nl/
  • UK: https://store.lightspeedhq.co.uk/
  • North America: https://store.lightspeedhq.ca/

• Installing printer hardware involves plugging it into power, loading paper, and connecting it to your iPad or network. After that, add the printer to your Back Office and configure its print settings to start using it with Lightspeed Restaurant.

  For step-by-step help, visit our article for your printer's model or our general printer setup guide.

• Thermal printers use thermal receipt paper, and impact printers use regular paper rolls. The size of paper you need will depend on what your printer model supports.
• A DHCP reservation or static IP address keeps your printer's IP address constant and unique on your network. If you add your printer to Lightspeed Restaurant by its IP address, this helps ensure a stable connection and eliminates the need for reconfiguration if the IP changes.

Configuring print settings

Learn how to control receipt and order ticket printing behavior by setting up printing profiles, production centers, and receipt templates.

• Printing profiles control which printer(s) are used for a certain type of receipt or order ticket. For example, you can create a profile called Bar receipts and assign it to POS devices at the bar to print their receipts to nearby printers.

  Production centers determine where order tickets print for items in specific accounting groups. For example, you could create a Prep station production center and assign it to accounting groups containing items that need to print to that area.

• To use a printer with a particular POS device, link its printing profile directly to that device.

  You can also assign printing profiles to floor plans and POS configurations, depending on your desired printing behavior. Learn more in our How printing works article.

• • Receipt and ticket details: Adjust what information is shown on receipts and order tickets in your POS configurations. For example, you can hide the pre-tax total on receipts or add dividers between items on tickets. 
  • Receipt templates: Customizable receipt templates allow you to edit more receipt details like the header, footer, and logo.
  • Business name and address: To update the business name and address on receipts (and your account), visit your business settings.
• Yes. Edit your receipt template to add a logo to receipts.
• Only certain receipt items can be printed in a larger font: the total, transaction lines, and the server name. To enable these features, update the receipt settings for your POS configurations.
• No. Fonts are specific to each printer model and cannot be changed.
• Yes. Edit your receipt template to add a message or additional text to receipts.
• In the Back Office, visit your business settings to change the business name and address on receipts (and your account).

Printing at the POS

Find answers to common questions about printing receipts and order tickets, testing printer connections, and troubleshooting issues.

• Print a test receipt to ensure your printer is connected to your Restaurant POS app. The steps for printing a test receipt will vary depending on which version of the POS you have enabled on your device.

  • Printing a test receipt with the new navigation

    The new navigation can be enabled in your Back Office and is already enabled for customers who signed up for Lightspeed after May 2026. This set of instructions covers how to print a test receipt with the new navigation.

    1. In the Restaurant POS App, tap the Device status button.

    2. Tap the yellow Refresh icon next to the device name to sync the device with the latest Back Office configuration.

       

    3. Tap the More menu on the navigation bar.
    4. Select Printing center.

    5. Tap Print test to complete the test.

       

    A successful test print completes the printer's basic setup. But to start printing order tickets, you need to configure the printing profiles and production centers that control how the printer functions in your restaurant.

  • Printing a test receipt with the legacy navigation

    The legacy navigation for the Lightspeed Restaurant POS is the default navigation for customers who signed up for Lightspeed Restaurant before May 2026. This set of instructions covers how to print a test receipt with the legacy navigation.

    1. In the Restaurant POS App, tap the Status Preview button (four dots on the navigation bar).
    2. Tap Reload to sync the device with the latest Back Office configuration.
    3. From the main screen, select your user profile.
    4. Tap Settings on the navigation bar.
    5. Select Printing center.
    6. Under Printers, tap Print test next to the new printer to print a test sheet.
       

    A successful test print completes the printer's basic setup. But to start printing order tickets, you need to configure the printing profiles and production centers that control how the printer functions in your restaurant.

• Receipts can be manually printed from the Payments screen while accepting payment or from the Receipts screen after an order has been paid.

  Order tickets print automatically when sending order items or processing payment for an order. Only items that are in an accounting group with a production center will print order tickets. You can also reprint order tickets after you fire items in Table Mode or close an order in Direct Mode. When you reprint, you can select which production center to print to.

• Draft receipts can be manually printed by editing an order, going to the Actions menu, and tapping Print receipt.
• For receipts to print automatically, you need to enable the relevant receipt settings for your POS configurations.
• If your printer is not working correctly, visit our troubleshooting guide or contact us for support.

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