Discounts reduce the price of individual items within an order or an entire order on the POS.

Discounts must be created in the Back Office before they can be used in the POS. From the Back Office, you can assign the discounts to specific menus or POS configurations. In addition, you can also set user permissions so that only certain POS users have the ability to apply discounts.

Creating discounts

Add discounts to the Back Office for each type of price reduction you want to offer at the POS, such as a senior discount or employee discount. After setting up a discount, you can also add a dedicated menu button or enable its QR code to simplify how employees apply that discount to customer orders.

Be aware that discounts cannot be deleted from the Back Office. To stop using a specific discount later on, edit each of your POS configurations, navigate to the General settings tab, and unselect that discount to remove it from all POS devices.

1. Log in to the Back Office with your Lightspeed credentials.
2. From the navigation menu, select Configuration > Settings > Discounts.
   
3. Click Add a discount.
4. Under Code, enter a short code for the discount. This code must be twenty-five characters or less.
5. Select the discount type as either Rate or Amount.
6. Enter the value of the discount.
   • Rate: Enter the amount of the discount as a percentage, such as 10%.
   • Amount: Enter the discounted amount as a dollar amount, such as $20.
7. Under Description, enter a name for the discount. This is how your discount will appear in the POS and in your reports.
8. Select This discount denotes wastage if the reason for the discount is food waste, such as expired food or otherwise defective items. Items that have this type of discount applied will appear as a loss in your reports.
9. (Optional) Select which Group to apply to the discount by creating a new group or selecting an existing group from the drop-down menu.
10. Click Save.
    

Your new discount will now be displayed in your Back Office and will appear on your POS device the next time the device is refreshed.

• You can update your POS device from your iPad or the Back Office. It’s important that you sync your POS device after any change you make to your settings.

  • Syncing changes from the Back Office

    To sync changes from the Back Office:

    1. Log in to the Back Office with your Lightspeed credentials.
    2. Navigate to Configuration > Devices > Devices.
    3. Select the device or devices you want to refresh.
    4. Click Reconfigure selected devices.

  • Syncing changes from the POS

    To sync changes from the POS:

    1. Login to the Restaurant POS app.
    2. Tap the dots located in the bottom right corner of your screen to open the Status menu.
       
    3. Tap reload.
    4. Tap Yes to sync the latest Back Office configuration to your device.

By default, discounts are enabled for all POS configurations and can be applied by editing an order on the POS. You can edit how your discounts are applied, either by restricting which configurations or users can access the discount, or by adding the discount as an easily accessible button on the menu or creating a scannable QR code.

Adding menu buttons for discounts

You can create buttons on your menu that will apply a discount when pressed. This is entirely optional as discounts can also be applied as an order or item action when editing an order on the POS.

1. Log in to the Back Office with your Lightspeed credentials.
2. From the navigation menu, select Menu management > Menus.
3. Click the name of the menu that you want to add the discount button to.
4. Select the screen you wish to add the discount to.
   
5. Click Add button and select Discount via the drop-down menu.
   
6. Select which discounts you would like to add to the menu screen.
   
7. Click Add button.

If a menu button has been created for a discount, all users are able to apply that discount to any order via the button, regardless of their user or group permissions.

Enabling QR codes for discounts

Once a discount has been created, you can enable a scannable QR code for the discount, allowing you to add a discount to an order with a quick scan.

1. Log in to the Back Office with your Lightspeed credentials.
2. From the navigation menu, select Configuration > Settings > Discounts.
3. Select Edit.
4. Click Enable Discount QR code.
   
5. Click Save.

All users are able to apply a discount to any order by scanning a QR code, regardless of their user or group permissions.

Reading QR code action icons

• Reload: Clicking reload generates a new QR code, disabling the current QR code.
• Edit: Clicking the pencil allows you to create a custom code.
• Download: Click the downward arrow to print a copy of your QR code, or save it digitally as a PDF or PNG.
• Disable: Click the power icon to disable the QR code entirely.

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