Discounts reduce the price of individual items within an order or an entire order on the POS. Create and set up discounts in the Back Office before applying them to orders on the POS.

Discounts are distinguished by their names, their percentage or amount, and the specific accounting groups that they affect. Additionally, you can discount buttons to your menu for quick access, or limit their use by a POS user or POS configuration after setup.

Creating discounts

Add discounts to the Back Office for each type of price reduction you want to offer at the POS, such as a senior discount or employee discount. After setting up a discount, you can also add a dedicated menu button or enable its QR code to simplify how employees apply that discount to customer orders.

Be aware that discounts cannot be deleted from the Back Office. To stop using a specific discount later on, edit each of your POS configurations, navigate to the General settings tab, and unselect that discount to remove it from all POS devices.

1. Log in to the Back Office with your Lightspeed credentials.
2. From the navigation menu, select Configuration > Settings > Discounts.

   

3. Click Add discount.
4. Under Discount name, enter name for the discount. The discount name must be twenty-five characters or less.
5. (Optional) You can choose to enable a Custom Discount, which allows the POS user to select a custom amount rather than the default value.
6. Select the discount type as either Percentage or Amount.
7. Enter the value of the discount.
   • Percentage: Enter the amount of the discount as a percentage, such as 10%.
   • Amount: Enter the discounted amount as a dollar amount, such as $20.
8. (Optional) Under Discount group, enter a name. At the POS, discounts are organized by their group in the item and order actions menus.
9. (Optional) Deselect Accounting groups that the discount should not apply to. When used at the POS, only items in the selected accounting groups will be discounted.
10. (Optional) Click the arrow to display the Advanced settings for Discounts.
    • Discount Code: Set a code that can be used to apply the discount.
    • Tax free: Enable this feature if taxes don't apply to the discounted value.
    • Show on order ticket: Enable this feature to display the discount on order tickets.
    • Discount indicates wastage: Enable this if the reason for this discount is food waste, such as expired food or otherwise defective items. Items that have this type of discount applied will appear as a loss in your reports.

11. (Optional) Enable QR code to add a discount to an order with a quick scan.

12. Click Save.

Your new discount will only appear on your POS device the next time the device is synced and updated.

Syncing changes made to discounts

Once you've finished creating and setting up discounts, sync them to your POS device so that they can be applied to orders. Your POS device must be synced with the latest changes for them to display during checkout.

Syncing changes from the Back Office

• 1. Log in to the Back Office with your Lightspeed credentials.
  2. Navigate to Configuration > Devices > Devices.
  3. Select the device or devices you want to refresh.
  4. Click Reconfigure selected devices.

Syncing changes from the POS

• 1. Login to the Restaurant POS app.
  2. Tap the dots located in the bottom right corner of your screen to open the Status menu.
     
  3. Tap Reload.
  4. Tap Yes to sync the latest Back Office configuration to your device.

By default, discounts are enabled for all POS configurations and can be applied by editing an order on the POS. You can edit how your discounts are applied, either by restricting which configurations or users can access the discount, or by adding the discount as an easily accessible button on the menu or creating a scannable QR code.

Adding menu buttons for discounts

You can create buttons on your menu that will apply a discount when pressed. This is entirely optional as discounts can also be applied as an order or item action when editing an order on the POS.

If a menu button has been created for a discount, all users are able to apply that discount to any order via the button, regardless of their user or group permissions.

1. Log in to the Back Office with your Lightspeed credentials.
2. From the navigation menu, select Menu management > Menus.
3. Click the name of the menu that you want to add the discount button to.
4. Select the screen you'd like to add the discount to.
   
5. Click Add button and select Discount via the drop-down menu.
   
6. Select which discounts you'd like to add to the menu screen.
   
7. Click Add button.

Enabling QR codes for discounts

You can enable a QR code for any discount, allowing you to add a discount to an order with a quick scan. This can be done as the discount is created or enabled after its creation.

All users are able to apply a discount to any order by scanning a QR code, regardless of their user or group permissions.

To add a QR code to an existing discount:

1. Log in to the Back Office with your Lightspeed credentials.
2. From the navigation menu, select Configuration > Settings > Discounts.
3. Click the name of the discount you'd like to edit.
4. Click Enable QR code.
   
5. Click Download QR code image to save an image of the QR code either as a PDF or PNG file. These image files can be printed (PDF) or embedded on a website (PNG).
6. (Optional) Click Generate a new QR code to create a new QR code for the discount. The new QR code will replace the previous version.
7. Click Save.

What's next?