Uber Eats is an online food ordering and delivery platform that uses independent couriers to deliver food orders to customers. This integration allows customers to order from Uber Eats to your Lightspeed restaurant, allowing you to expand your reach and streamline order management.

Setting up Uber Eats

Set up Uber Eats in the Back Office by connecting your Lightspeed Restaurant account with Uber. Before connecting your accounts, make sure that you've set up your Back Office to your business's specifications.

1. Log in to the Back Office with your Lightspeed Restaurant credentials.
2. Click Integrations > Online ordering.
3. Click Set up Uber Eats.

   

4. In the pop-up window, click Enable Uber Eats.

   

5. Connect to your existing Uber Eats account by clicking Connect existing account, or click Create new account to be taken to the Uber Eats website to create your account.

   

• If connecting an existing account, you will be taken to the Uber site. Enter your Uber account credentials and you will automatically be brought back to the Back Office to continue.
• If creating a new account, follow the instructions on the Uber site. Once your account is created, you will automatically be brought back to the Back Office to continue.
6. In the pop-up window, click Connect.
7. Choose your ordering hours. You can do this manually if your ordering hours differ from regular business hours, or click Reset to business hours to match your ordering hours to your regular business hours.

   

8. Click Continue.
9. Use the dropdown menu to choose the menu you wish to use for delivery.
10. Use the dropdown menu to choose the order profile you wish to use for delivery.
11. (Optional) Enter the approximate preparation time in minutes. This will display to the customer.
12. Complete your profile and click Finish when done.

    

Your settings can be adjusted at any time. To adjust your settings, click on Integrations > Ordering integrations and then Manage Uber Eats under your Uber Eats integration.

Payment difference tolerance and Back Office reporting

Payment difference tolerance

Uber Eats and Lightspeed Restaurant calculate taxes for tax-exclusive markets in different ways, which can occasionally lead to discrepancies in the calculated tax amounts. These discrepancies can cause the system to reject orders.

To solve this issue, Lightspeed Restaurant can compensate you a few cents for a positive or negative difference in the payment total. This amount is reflected in the Back Office reports, but doesn't affect the customer's payment. The amount shown on the Lightspeed receipt is the payment calculated by the POS, not the payment amount posted by Uber Eats.

By default, the payment difference tolerance amount is $0.02. To adjust this amount or turn the feature off, contact Support. The tolerance will apply to all online orders made through the Lightspeed Restaurant POS app.

Back Office reporting

The payment difference tolerance is stored by Lightspeed Restaurant and displayed in the Back Office. Use this report to view difference tolerances from closed orders.

1. Log in to the Back Office with your Lightspeed Restaurant credentials.
2. Navigate to Integration activity > Online orders.
3. Use the calendar dropdown menu to filter by date or date range.

Uber Eats FAQ

• Yes. To sync promotions between Uber Eats and Lightspeed Restaurant, you will need to set up promotions in Uber Eats. Once promotions are enabled in Uber Eats, they will automatically apply to Lightspeed Restaurant orders.

• Uber Eats allows orders in only one language. This language is based on the language used in your Back Office. If you have multiple languages, Uber Eats will pick one to use.

• Uber Eats restricts images to the following:

  • Max 10 MB
  • JPG, GIF, or PNG format
  • Height: 440-10,000 pixels
  • Width: 550-10,000 pixels

  For more information, visit the Uber Eats Help Center.

• Yes, but only if you also have an Order Anywhere account. To snooze Uber Eats in Order Anywhere, you will need to have item availability activated.
  The Back Office allows you to pause Uber Eats orders. Navigate to Integrations > Ordering integrations and use the toggle in the Uber Eats integration to pause or enable ordering. You can also pause orders from the Manage Uber Eats page by clicking Pause orders.