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Setting up the Verifone P400+ with Lightspeed Payments

The Verifone P400+ terminal is quick and easy to set up with Lightspeed Payments. When you receive the terminal from Lightspeed, it will already be configured for your account, so all you will need to do is plug in and pair the terminal. 

It is important that you only use the terminal supplied to you by Lightspeed, as any terminal obtained from a third party may not be correctly configured for your account and could present a security risk.

Plugging in the terminal

To set up your payment terminal, you will need:

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  • 1 power cable
  • 1 Verifone P400+ terminal
  • 1 adapter cable
  • 1 ethernet cable (not included)

To set up the terminal:

  1. Open the back of the terminal by sliding the tab up and pulling away.
    Open_tab.jpg
  2. Plug the adapter cable into the back of the terminal.
    Plug_in_adapter_cable.jpg
  3. Replace the tab.
    Replace_tab.jpg
  4. Plug the power cable into the electrical port on the adapter cable.
    Plug_power_into_adapter_1.jpg
    Plug_power_into_adapter_2.jpg
  5. Plug your ethernet cable into the port on the adapter cable labeled ETH.
    Note: Only a wired internet connection is supported for the P400+ at this time
    Plug_ethernet_into_adapter_1.jpg
    Plug_ethernet_into_adapter_3.jpg
  6. Plug the other end of the power cable into a power source.

The terminal will boot up immediately - there is no power switch. If the terminal is plugged in, it's on.

Pairing the terminal with Lightspeed Payments

Now in Lightspeed K-Series, once you are approved, we automatically set up the connection between your Lightspeed Restaurant account and your Lightspeed Payments account.

Your Lightspeed Payments account is automatically created in the back office with all the correct details and credentials. In addition, once your terminals are shipped to you, we add their details into the Hardware > Payment Terminals section of your back office, saving you the process of manually adding in those details. Once the terminal is connected to your network, you can complete the setup by selecting the Refresh Terminals button.

  1. In the back office, navigate to Configuration Hardware Payment Terminals.
  2. Click Refresh Terminals.

refresh_terminals.png

Please note that this option has a delay of roughly 15 minutes. Please allow your payment terminal to complete all necessary updates before attempting to add it to your account.

Optionally, you can choose to manually input the IP address of the payment terminal. To complete your setup with this option, you will want to access your device's info page to obtain the terminal's IP address on your network. You can access this page by pressing 5, then the green circle key on the terminal's number pad. 

Make note of the IP address. Then: 

  1. In the back office, navigate to Configuration Hardware Payment Terminals.
  2. Click Edit Terminal.
  3. Enter your terminal's IP address.
  4. Click Save.

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Manually pairing the terminal with Lightspeed Payments

Occasionally, you may need to manually pair a new terminal. Once the terminal is connected to your network, you'll need to pair it with your account. The pairing process will require information that can be found on the terminal's device info page. You can access this page by pressing 5, then the green circle key on the terminal's number pad. 

Make note of the following:

  • The model
  • The serial number
  • The IP address

Once you have this information, you can begin the pairing process. To do so:

  1. In the back office, navigate to Configuration HardwarePayment terminals.
  2. Click Add a new terminal.
  3. Enter the terminal name which will identify this terminal in your account. It can be whatever you like it to be, but whatever name you choose should distinguish this terminal from any others in your establishment. For example, choose a name that indicates where it will be located, such as "Take-out counter."
  4. Use the drop-down menu to select Lightspeed Payments - Adyen as the terminal type.
  5. Enter the terminal's IP address on your network. 
  6. Enter the terminal ID. The terminal ID consists of the model and the serial number in the following format: P400Plus-#########, where the number symbols represent the terminal's serial number. For example, if your terminal's serial number is 123-456-789, your terminal ID would be P400Plus-123456789.
  7. Do not check the print merchant and customer copy on the terminal checkbox. This terminal does not have an onboard printer and doing so will disable printing to your receipt printer.
  8. Click Save.

The terminal will now be paired with your account, but not necessarily with your devices. In order for your POS device to use the terminal, you'll need to assign the terminal to that device in your back office.

Assigning the terminal to your POS device

With the terminal paired to your account, you are ready to assign your terminal to a POS device.

To do so:

  1. In the back office, navigate to Configuration DevicesDevices.
  2. Click on the device you wish to assign the terminal to, or click Edit under Actions next to the device you wish to assign the terminal to.
  3. Use the drop-down menu next to Payment terminal to select the name of the terminal you've paired.
  4. Scroll to the bottom of the page and click Update.
  5. Under configuration status, click the reload button. Alternately, on the device itself, you can tap SettingsReload

You are now able to process card payments using your payment terminal.

 

 

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