The Verifone P400+ terminal is quick and easy to set up with Lightspeed Payments. When you receive the terminal from Lightspeed, it will already be configured for your account, so all you will need to do is plug in and pair the terminal. 

It is important that you only use the terminal supplied to you by Lightspeed, as any terminal obtained from a third party may not be correctly configured for your account and could present a security risk.

What you'll need

P400+ payment terminal

Adapter and power cable

Ethernet cable (not included)

Setting up the P400+ payment terminal

To set up the terminal:

1. Open the back of the terminal by sliding the tab up and pulling away.
2. Plug the adapter cable into the back of the terminal.
3. Replace the tab.
4. Plug the power cable into the electrical port on the adapter cable.
5. (Optional) Plug your ethernet cable into the port on the adapter cable labeled ETH.
6. Plug the other end of the power cable into a power source.

The terminal will boot up immediately - there is no power switch. If the terminal is plugged in, it's on.

Connecting the terminal to your Wi-Fi network

If you are not using an ethernet connection with your P400+ payment terminal, you will need to connect the terminal to your Wi-Fi network.

1. On the terminal display, select Configure network.
2. Select Wi-Fi.
3. Turn on the Wi-Fi toggle switch.
4. Select the + icon to add a network.
5. Choose the desired network from the list and enter the Wi-Fi password, or select Add manually and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password.
6. Select the check mark to confirm.

You’ll know your terminal is connected to your network when you see a Wi-Fi symbol at the top of the screen.

Setting up a static IP address on your terminal

To set your terminal to a static IP address, you will need information regarding your network setup. This information can be obtained from your network administrator.

1. From the terminal, tap Settings.
2. Press Network.
3. Enter the following PIN: 5773.
4. Tap Wi-Fi > Settings.
5. Tap Edit.
6. Tap the up arrow next to the Advanced Options to make the DHCP menu option available.
7. Scroll down to the DHCP menu.
8. Tap on DHCP and switch it to Static.
9. Enter the static IP address, the gateway, and the network prefix you wish to set the terminal to. These settings can be obtained from your network administrator.
10. Set the DNS to 8.8.8.8 and 8.8.4.4
11. Click on the green checkmark to save.

Confirming your store information on the terminal

Your terminal comes preconfigured with your store information. You will need to confirm your store before you can pair the terminal with your Lightspeed account.

1. Navigate back to the main menu by tapping the back-arrow.
2. Tap the blue checkmark to confirm the name of your store.

You are now ready to pair the terminal with your Lightspeed account.

Pairing the terminal

Once the terminal is connected to your network, you can pair your new payment terminal to your POS directly, or pair and assign the terminal through the Back Office.

• Pairing from the POS

  1. From the Restaurant POS app, navigate to the Settings tab by tapping Settings in the bottom navigation menu.
  2. Tap Payment Terminal.
  3. Tap Add Terminal.

     

  4. Select Payment terminal.
  5. Enter the name of the payment terminal. We recommend naming the payment terminal something that will make it easy to identify in your back office, such as cafe terminal or front counter terminal.
  6. Enter the six-digit code currently displayed on the terminal screen, or tap Scan QR Code.
  7. Tap Activate.
  8. Tap Reload device to reload the POS and complete setup.

• Pairing from the Back Office

  1. In the Back Office, navigate to Financial Services > Terminals.
  2. Click Add terminal.
  3. Enter the six-digit code currently displayed on the terminal screen.

     

  4. If you have multiple locations, select the location the terminal should be assigned to.
  5. Click Update.

  Once assigned to your location, complete the connection to your account by adding the terminal to your hardware page in Lightspeed Restaurant.

  1. Log in to the Back Office with your Lightspeed Restaurant credentials.
  2. From the navigation menu, select Hardware > Terminals.
  3. Click Refresh Terminals.

     

  The terminal will now be paired with your account but not necessarily with your devices. In order for your POS device to use the terminal, you'll need to assign the terminal to that device in your Back Office.

  Assigning the terminal to your POS device

  With the terminal paired to your account, you are ready to assign your terminal to a POS device.

  1. Log in to the Back Office with your Lightspeed Restaurant credentials.
  2. From the navigation menu, select POS > Devices.
  3. Click on the device you wish to assign the terminal to or click Edit under Actions next to the device you wish to assign the terminal to.
  4. Use the drop-down menu next to Payment terminal to select the name of the terminal you've paired.

     

  5. Scroll to the bottom of the page and click Update.
  6. Under configuration status, click the Reload button. Alternatively, on the device itself, you can tap Settings > Reload.

  You are now able to process card payments using your payment terminal.

FAQs

• The P400+ does not have a power switch or included battery. If the terminal is plugged in, it's on.

• No. Payment terminals using Standalone mode must have an on-board receipt printer. Standalone mode is only available on the Smart Terminal with Printer and V400m.

• Setting up a static IP address is a highly recommended step in setting up your payment terminal. A static IP address is a unique fixed number assigned to your device to ensure it remains constant on your network. In contrast, a dynamic IP address can change, like during a network outage. This could mean reconfiguring your printer after power is restored. Using a static IP means you only have to set up your devices once, avoiding such hassles.

• Yes. The default language of your payment terminals can be changed by navigating to Financial Services > Settings > Terminal in the Lightspeed Back Office.

• If you have attempted to pair your P400+ and were unable to generate a six-digit pairing code, your terminal may be still linked to an old account. To reassign your terminal,

  1. From the terminal, tap Settings.
  2. Press Configuration.
  3. Enter the following PIN: 5773.
  4. Tap More options > Reassign device.

What's next?