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Setting up the Verifone P400+ with Lightspeed Payments

The Verifone P400+ terminal is quick and easy to set up with Lightspeed Payments. When you receive the terminal from Lightspeed, it will already be configured for your account, so all you will need to do is plug in and pair the terminal. 

It is important that you only use the terminal supplied to you by Lightspeed, as any terminal obtained from a third party may not be correctly configured for your account and could present a security risk.

What you'll need

P400+ payment terminalp400%2B.jpg
Adapter and power cableP400-charging-cable.png
Ethernet cable (not included)ethernet-cable.jpeg

Setting up the P400+ payment terminal

To set up the terminal:

  1. Open the back of the terminal by sliding the tab up and pulling away.
  2. Plug the adapter cable into the back of the terminal.
  3. Replace the tab.
  4. Plug the power cable into the electrical port on the adapter cable.
  5. (Optional) Plug your ethernet cable into the port on the adapter cable labeled ETH.
  6. Plug the other end of the power cable into a power source.

The terminal will boot up immediately - there is no power switch. If the terminal is plugged in, it's on.

Connecting the terminal to your Wi-Fi network

If you are not using an ethernet connection with your P400+ payment terminal, you will need to connect the terminal to your Wi-Fi network.

  1. On the terminal display, select Configure network.
  2. Select Wi-Fi.
  3. Turn on the Wi-Fi toggle switch.
  4. Select the + icon to add a network.
  5. Choose the desired network from the list and enter the Wi-Fi password, or select Add manually and enter the name (SSID) of the Wi-Fi network and the Wi-Fi password.
  6. Select the check mark to confirm.

You’ll know your terminal is connected to your network when you see a Wi-Fi symbol at the top of the screen.

Setting up a static IP address on your terminal

To set your terminal to a static IP address, you will need information regarding your network setup. This information can be obtained from your network administrator.

  1. From the terminal, tap Settings.
  2. Press Network.
  3. Enter the following PIN: 5773.
  4. Tap Wi-Fi > Settings.
  5. Tap Edit.
  6. Tap the up arrow next to the Advanced Options to make the DHCP menu option available.
  7. Scroll down to the DHCP menu.
  8. Tap on DHCP and switch it to Static.
  9. Enter the static IP address, the gateway, and the network prefix you wish to set the terminal to. These settings can be obtained from your network administrator.
  10. Set the DNS to 8.8.8.8 and 8.8.4.4
  11. Click on the green checkmark to save.

Pairing the terminal with Lightspeed Payments

Once you’re approved for Lightspeed Payments, we’ll automatically connect your Lightspeed Restaurant account to your Lightspeed Payments account.

Your Lightspeed Payments account is automatically created in the Back Office with all the correct details and credentials. In addition, once your terminals are shipped to you, we add their details to the Hardware > Payment Terminals section of your Back Office, saving you the process of manually adding those details.

Once the terminal is connected to your network, you can complete the setup by selecting the Refresh Terminals button.

  1. In the back office, navigate to Configuration Hardware Payment Terminals.
  2. Click Refresh Terminals.

refresh_terminals.png

Please note that this option has a delay of roughly 15 minutes. Please allow your payment terminal to complete all necessary updates before attempting to add it to your account.

Optionally, you can choose to manually input the IP address of the payment terminal. To complete your setup with this option, you will want to access your device's info page to obtain the terminal's IP address on your network. You can access this page by pressing 5, then the green circle key on the terminal's number pad. 

Make note of the IP address. Then: 

  1. In the back office, navigate to Configuration Hardware Payment Terminals.
  2. Click Edit Terminal.
  3. Enter your terminal's IP address.
  4. Click Save.

Edit_Screen.png

Manually pairing the terminal with Lightspeed Payments

Occasionally, you may need to manually pair a new terminal. Once the terminal is connected to your network, you'll need to pair it with your account. The pairing process will require information that can be found on the terminal's device info page as well as the IP address of the terminal. You can access this page by pressing 5, then the green circle key on the terminal's number pad. 

  1. From the Back Office, navigate to Configuration > Hardware > Payment terminals.
  2. Click Add a new terminal.
  3. Enter the terminal name which will identify this terminal in your account. It can be whatever you like it to be, but whatever name you choose should distinguish this terminal from any others in your establishment. For example, choose a name that indicates where it will be located, such as "Take-out counter."
  4. Enter the terminal name which identifies this terminal in your account. The name you choose should distinguish this terminal from any others in your establishment. For example, choose a name that indicates where it will be located, such as "Take-out counter."
  5. Use the drop-down menu to select Lightspeed Payments - Adyen as the terminal type.
  6. Enter the terminal's IP address on your network. This can be obtained from the terminal by tapping Settings > Device info. It will be listed under Wi-Fi address.
  7. Enter the terminal ID. The terminal ID is comprised of the model number and serial number separated by a hyphen, for example, P400Plus-000151234567890. The model and serial numbers can both be found by navigating to Settings > Device info.
  8. Do not check the print merchant and customer copy on the terminal checkbox. This terminal does not have an onboard printer, and doing so will disable printing to your receipt printer.
  9. Click Save.

The terminal will now be paired with your account, but not necessarily with your devices. In order for your POS device to use the terminal, you'll need to assign the terminal to that device in your back office.

Assigning the terminal to your POS device

With the terminal paired to your account, you are ready to assign your terminal to a POS device.

To do so:

  1. From the Back Office, navigate to Configuration > Devices > Devices.
  2. Click on the device to which you wish to assign the terminal or click Edit under Actions next to the device to which you wish to assign the terminal.
  3. Use the drop-down menu next to Payment terminal to select the name of the terminal you've paired.
    restaurant-adding-payment-terminal-configuration.png
  4. Scroll to the bottom of the page and click Update.
  5. Under configuration status, click the Reload button. Alternatively, on the device itself, you can tap SettingsReload

You are now able to process card payments using your payment terminal.

FAQs

  • The P400+ does not have a power switch or included battery. If the terminal is plugged in, it's on.

  • No. Payment terminals using Standalone mode must have an on-board receipt printer. Standalone mode is only available on the S1F2 and V400m.

  • Setting up a static IP address is a highly recommended step in setting up your payment terminal. A static IP address is a unique fixed number assigned to your device to ensure it remains constant on your network. In contrast, a dynamic IP address can change, like during a network outage. This could mean reconfiguring your printer after power is restored. Using a static IP means you only have to set up your devices once, avoiding such hassles.

  • Yes. The default language of your payment terminals can be changed by navigating to Financial Services > Settings > Terminal in the Lightspeed Back Office.

What's next?

Standalone payments

With standalone mode, process payments on your terminal without initiating the sale on the POS.

Learn more

Manually processing credit cards

Learn manual payment processing for phone orders or when credit cards are damaged and unreadable.

Learn more

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