The Verifone V400m terminal is quick and easy to set up with Lightspeed Payments. When you receive the terminal from Lightspeed, it will already be configured for your account, so all you will need to do is plug in and pair the terminal.

It is important that you only use the terminal supplied to you by Lightspeed, as any terminal obtained from a third party may not be correctly configured for your account and could present a security risk.

What you'll need

V400m payment terminal

Adapter and power cable

Setting up your V400m payment terminal

Before you can pair your V400m terminal with your Lightspeed account, you'll need to insert the receipt paper and power the terminal on.

Inserting the paper roll

1. Unlock the paper compartment by pulling up the latch and swinging the door downwards.
   
2. Load the paper roll with the edge of the paper on the top of the roll.
   
3. Pull a length of paper out.
4. Close the compartment door onto that length of paper.

Plugging in and powering on the terminal

1. Plug the power cable into the side of the terminal and a power source. You can continue with the setup while the battery charges.
   
2. If the terminal does not power on automatically when plugged in, hold the green circle button until the display turns on.

The display may turn on and off several times when powering on and the terminal may make a maintenance call to update its software. The update process can take 10-20 minutes.

To power the terminal off, press and hold the red X button until the display turns off.

Connecting the terminal to your Wi-Fi network

In order to connect your terminal to your Lightspeed account, you'll need to make sure it's connected to your network via wifi.

1. Press the 9 key, followed by the green circle key on the terminal's number pad.
2. Enter the following PIN: 5773.
3. On the touch screen, tap network > Wi-Fi > Add network.
4. Select your network from the list of available networks.
5. Enter your Wi-Fi password using the number pad. Press the key associated with the letter you want to enter repeatedly until the desired letter is displayed.
6. Press the green circle button.

You should then see a Wi-Fi symbol in the upper left-hand corner of the screen. Press the red x button to return to the home screen.

Setting up a static IP address on your terminal

Setting up a static IP address is a highly recommended step in setting up your payment terminal. A static IP address is a unique fixed number assigned to your device to ensure it remains constant on your network. Setting a static IP address ensures that you only have to set up your device once, and you will not need to re-pair the payment terminal as often.

To set your terminal to a static IP address, you will need information regarding your network setup. This information can be obtained from your network administrator or by logging into your router settings.

1. From the terminal, tap Settings.
2. Press Network.
3. Enter the following PIN: 5773.
4. Tap Wi-Fi.
5. Tap on the info button next to your network's name.
6. Tap IP Settings.
7. Toggle off the DHCP switch.
8. Enter the static IP address, the gateway, and the network prefix you wish to set the terminal to. These settings can be obtained from your network administrator.
9. Set the DNS to 8.8.8.8 and 8.8.4.4
10. Click on the green checkmark to save.

Confirming your store information on the terminal

Your terminal comes preconfigured with your store information. You will need to confirm your store before you can pair the terminal with your Lightspeed account.

1. Navigate back to the main menu by tapping the back-arrow.
2. Tap the blue checkmark to confirm the name of your store.

You are now ready to pair the terminal with your Lightspeed account.

Pairing the terminal with Lightspeed Payments

Once the terminal is connected to your network, you can assign your new payment terminal to your account through the Financial Services tab.

Some older payment terminals may not have this option available. If your payment terminal is not already assigned to your location and is not generating a code, contact support.

1. In the Back Office, navigate to Financial Services > Terminals.
2. Click Add terminal.
3. Enter the six-digit code currently displayed on the terminal screen.

   

4. If you have multiple locations, select the location the terminal should be assigned to.
5. Click Update.

Once assigned to your location, complete the connection to your account by adding the terminal to your hardware page in Lightspeed Restaurant.

1. In the Back Office, navigate to Configuration > Hardware > Payment Terminals.
2. Click Refresh Terminals.

   

Now that you’ve paired your terminal to your account, you’ll need to assign your terminal to your POS device in Back Office.

Assigning the terminal to a POS device

With the terminal paired to your account, you are ready to assign your terminal to a POS device.

Payment terminals can only be paired to one POS device at a time.

1. From the Back Office, navigate to Configuration > Devices > Devices.
2. Click on the device you wish to assign the terminal to or click Edit under Actions next to the device you wish to assign the terminal to.
3. Use the drop-down menu next to Payment terminal to select the name of the terminal you've paired.

   

4. Scroll to the bottom of the page and click Update.
5. Under configuration status, click the Reload button. Alternatively, on the device itself, you can tap Settings > Reload.

You are now able to process card payments using your payment terminal.

FAQs

• How do I power the V400m off?

  To power the terminal off, press and hold the red X button until the display powers off.

• Can I enable Standalone mode on the V400m?

  Standalone mode is available on the Smart Terminal with Printer and V400m. To enable Standalone mode, navigate to the Financial Services tab in your Back Office.

• Can the SIM card included with the V400m be removed?

  No. Removing the included SIM card will damage your V400m payment terminal.

• Is setting up a static IP address optional?

  Setting up a static IP address is a highly recommended step in setting up your payment terminal. A static IP address is a unique fixed number assigned to your device to ensure it remains constant on your network. In contrast, a dynamic IP address can change, like during a network outage. This could mean reconfiguring your printer after power is restored. Using a static IP means you only have to set up your devices once, avoiding such hassles.

• Can I change the default language of the payment terminal?

  Yes. The default language of your payment terminals can be changed by navigating to Financial Services > Settings > Terminal in the Lightspeed Back Office.

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