The Cancellations and Corrections report gives an overview of all items that have been voided or refunded. Here you can see which items were canceled as well as the void reason applied at the time of removal.

All items on this report were sent to a production center, such as the kitchen or bar, and were removed from the sale later. Items that were removed from a sale before being sent to a production center are not included in this report.

Accessing the Cancellations and Corrections report

Access the Cancellations and Corrections report directly from the Lightspeed Restaurant Back Office.

1. Log in to the Back Office with your Lightspeed Restaurant credentials.
2. Select Reports > Reports from the navigation bar.
3. Click Cancellations and Corrections in the Discounts and Corrections section.

By default, the Cancellations and Corrections report will show all voids and refunds processed that day. Optionally, you can set the time period of the report by using the arrows and calendar icon in the upper-right corner.

Understanding the Cancellations and Corrections report

The Cancellations and Corrections report details refunds and voids applied to orders. The report is broken down by receipt, listing all items from the order that were voided or refunded, along with the value of the cancellation and reason.

• Receipt ID: The identification number of the receipt associated with the canceled item.
• Account: The identification number of the order associated with the canceled item.
• Item: The name of the item that was canceled.
• Qty: The number of items that were canceled.
• Amount: The monetary value of the item that was canceled.
• Date: The date of the cancellation.
• Reason: The system’s reason for the cancellation. This column indicates whether an item was voided because the order was modified or the account was canceled entirely (either on the POS or in Back Office).
• Reason #2: The user-declared reason for the cancellation. This field shows which void reason was selected by the user when the item was removed from the order.

Exporting the Cancellations and Corrections report

With Lightspeed Restaurant, you can export or print your reports as a spreadsheet or PDF for your records.

To download an editable spreadsheet of your report,

1. Click Export CSV.
2. Select either Mac, PC, or Manual Configuration based on your operating system and preferences.
3. Click Export.
4. (Optional) To download a printable PDF of your report, click Full report.

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