Void reasons are used to explain a refund or void applied to an order. By creating void reasons in the Back Office, you ensure that orders are only canceled for applicable and relevant reasons.

Only POS users with the appropriate permissions can refund or void receipts from the POS. A user with the ability to refund or void will be able to select any active void reason.

Creating void or refund reasons

Void reasons must be created in the Back Office before they can be applied to a refund in the POS. Reasons can include any option that may be relevant to your business, such as ‘Unhappy customer’ or ‘User mistake’.

1. Log in to the Back Office with your Lightspeed credentials.
2. From the navigation menu, select Configuration > Settings > Refunds and Voids.
3. Click Add new reason.
4. Enter the name of the void or refund reason in the input field.
   
5. Click Add reason.

The void reason becomes visible in the Back Office and available in the POS once the POS configuration is updated.

Adjusting void reason settings

Once a void or refund reason is created, you can adjust how it behaves in the POS.

• Reason: The name of the void reason in the Back Office and POS. Once created, this cannot be edited.
• Active since: The date the void reason was created in the Back Office.
• Reverse stock: This is set to No by default. If Stock or Inventory is enabled on your account, you can enable voids using the associated reason to adjust your inventory levels.
  • No: The item is not deducted from the inventory when the void reason is selected on the POS.
  • Yes: The item is deducted from the inventory when the void reason is selected on the POS.
• Print receipt: This is set to No by default. If enabled, any voids or refunds using the associated reason will print a receipt.
  • No: No receipt is printed.
  • Yes: An internal receipt with the void reason is printed.

Removing void reasons

You can remove void or refund reasons from the Back Office. Removing a void reason prevents any future refunds or voids from applying the reason when refunding from the POS.

1. Log in to the Back Office with your Lightspeed credentials.
2. From the Navigation menu, select Configuration > Settings > Voids and refunds.
3. Select the more options button on the refund reason you wish to delete.
4. Click Delete.
   

The void reason becomes unavailable for use on the POS once the POS configuration is updated.

If a void reason has been removed from the POS, it will still appear in the Cancellations and corrections report on any refunds or voids that it has been previously applied to.

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