Hi. How can we help?

Search

Managing printers in Back Office

Printers are the hardware used to print receipts or kitchen tickets from Lightspeed Restaurant. To use printers with Lightspeed Restaurant, you need to configure printer settings from the Back Office.

The printer configuration page in Lightspeed Back Office.

Adding a printer to Back Office

  1. Log in to the Back Office with your Lightspeed Credentials.
  2. From the main navigation menu, go to Configuration > Printing > Printers.
  3. Click Add printer.

    Close up view of the printers page in Lightspeed Back Office. A button titled 'Add Printer' has been highlighted.

  4. Add printer details and information. See Printer information to learn more about what each setting controls.
  5. Click Add printer to finish.

Editing a printer

Edit a printer to update its settings. Doing so is especially useful when a temporary disconnection causes an IP address change, requiring you to adjust the printer's IP in the Back Office.

  1. Log in to the Back Office with your Lightspeed Credentials.
  2. From the main navigation menu, go to Configuration > Printing > Printers.
  3. Click the name of the printer you want to edit.
  4. Update your printer details and information. See Printer information to learn more about what each setting controls.

    he printer configuration page in Lightspeed Back Office. A pop-up window with edit options is visible.

  5. Click Save to finish.

Printer information

Setting Description
Name Choose a name for the device. We recommend naming it based on location or the device type—for example, Kitchen printer or Epson Printer.
Driver A printer driver is the software that allows a computer to send print jobs to your printer by translating commands from the computer into a format the printer can understand. Click this field to open a drop-down menu, and select your printer's compatible driver.
IP address Enter the printer's IP address. If you need help finding your printer's IP address, see if your printer has a dedicated setup guide listed on our Supported hardware page, or visit our Setting up a printer article.
Hardware address The hardware address, also commonly referred to as a MAC address, is a permanent code used to identify a device. This will most often be found on the printer itself, or will be printed along with the IP address when setting up your printer. 
Disable status check for this printer When enabled, this option stops the POS from regularly checking the printer's status (e.g., ink levels, paper levels, or connectivity). This is mandatory for some older printers, like the TSP100IV/TSP143IV, which do not support real-time status updates.
Use Lightspeed QR encoder When bills/draft receipts are printed out for older printers, enabling this option prints a QR code compatible with Zapper/SnapScan integrations. The customer can scan this QR code to process the payment.

Deleting printers

Remove printers that are no longer used or needed in Back Office.

Printers linked to a Printing Profile cannot be removed. To remove a printer, first ensure it's not linked to any printing profiles.

  1. Log in to the Back Office with your Lightspeed Credentials.
  2. From the main navigation menu, go to Configuration > Printing > Printers.
  3. Click the Remove icon next to the printer you want to delete.

    Close up view of the printers page in Lightspeed Back Office. The buttons to delete the printers have been highlighted.

What's next?

Setting up DHCP reservations for your devices

Learn how to prevent the IP Addresses on your devices from changing in the event of a power or network outage.

Learn more

Understanding basic networking

Learn more about networking and the difference between the Internet and your local network.

Learn more

Was this article helpful?

0 out of 0 found this helpful