Oracle OPERA is a cloud-based property management system focused on helping hotels meet the needs of their guests. Fully scalable and mobile-enabled, OPERA improves operating efficiency and enhances employee productivity.

Integrating with OPERA allows the Lightspeed POS to connect with OPERA Cloud PMS or OPERA 5, enabling the hotel's restaurant staff to charge food and drinks to the appropriate room.

Setting up OPERA

To set up OPERA, you will need to create a new payment method in Back Office and then contact Lightspeed Support to finish setting up the integration.

1. Log in to the Back Office with your Lightspeed credentials.
2. From the navigation menu, go to Configuration > Settings > Payment methods.
3. Click Add a payment method method.
4. Fill in the following information:
   • Payment method type: Charge to room.
   • Code: IKPMS.
   • Name: Opera.
   • Check off Send every receipt.
   • Server address: Your POS device's IP address.

     

5. Contact Lightspeed Support to create a Back Office device for the PMS Gateway, specifying that your request is for the Oracle OPERA integration with Lightspeed K-Series.

Frequently asked questions

• What is the difference between OPERA 5 and OPERA Cloud?

  OPERA 5 is an on-premise PMS hosted via an on-site server. OPERA Cloud is a Cloud Native PMS.

• What is the minimum version of OPERA needed?

  The minimum versions for OPERA 5 and OPERA Cloud can be found below.

  OPERA 5 PMS:

  • V5.0.03.03
  • E43 V5.0.04.01
  • E24 V5.0.04.02
  • E17 V5.0.04.03
  • E10 V5.0.05.00

  OPERA Cloud: V1.20

• What features are supported by the integration?

  OPERA supports partial payments, charge to room, and more. For the full list of features, see below.

  • Full Revenue posting every 30 minutes.
  • Charge to room. Room charges are posted in real time.
  • Charge to house accounts (aka Paymaster). House account charges are posted in reaL-time.
  • Tips for room charges, house accounts, and non-room charges.
  • Partial payments.
  • Voids.
  • Refunds.
  • Revenue Centre Mapping Opportunities for your business location, POS configuration, and floor plan.
• Can I change my serving and end of day timings?

  Closing time is set by default to 5:30 am (in line with POS closing time). Contact Lightspeed Support to change your closing time. Serving times are hard coded. The serving times defined are:

  • 04:00-11:00
  • 11:00-14:00
  • 14:00-18:00
  • 18:00-04:00
• Can I stop some guests from charging items to their room?

  Yes, prevent guests from charging to their room by setting their reservation as no posting. Oracle supports a credit limit per reservation, which can only be overridden by staff with a Manager account. A regular POS User cannot override it.

• Where do I go for help with integrating OPERA and Lightspeed Restaurant?

  For help with integration and support, reach out to Lightspeed Support.