On the billing date for your Lightspeed Restaurant account, you'll receive an invoice via email that includes your subscription details and the total amount due for payment. Download a billing invoice from your email account to view more information about your subscription or to pay the invoice online.

The subscription you selected when signing up for Lightspeed determines the billing amount, billing frequency, and number of POS devices for the account. If a Sales Account Manager did not set up auto-billing when you signed up, we recommend doing so to avoid missing future payments. Missed or declined billing payments may prevent you from accessing the Back Office.

For help with questions or issues related to billing or subscriptions, contact our Billing department. 

For more detailed information on understanding, viewing, and paying billing invoices, visit our Managing subscriptions and billing invoices article.

Subscriptions and billing invoices FAQ

We've compiled a list of frequently asked questions about subscriptions and billing invoices, so you can quickly find the answers you need.

• Where can I view information about my Lightspeed subscription?

  View information about your Lightspeed subscription in the Back Office by clicking your name > Subscription and billing > Overview.

• Where can I find my invoices?

  Lightspeed will send invoices to the email associated with your account. Invoices can also be found in the Back Office by clicking your name > Subscription and billing > Invoices.

• How do I pay an invoice?

  Pay invoices directly through the invoice sent to the email associated with your account, from the Back Office, or via Lightspeed Billing.

• Can I use auto-billing?

  Yes, you can use auto-billing. Set up auto-billing through the Back Office.