Billing invoices are automatically generated and emailed to you whenever a subscription payment is due for your Lightspeed Restaurant account. These invoices detail the amount owed, the included items and services, and other relevant billing information. Your selected subscription, payment frequency, and number of POS devices associated with your account determines your billing amount.

Understanding billing invoices

Billing invoices display the payment amount due for your Lightspeed subscription along with other details, such as your invoice number and subscription details. While your billing invoice may differ from the sample provided, it will include similar information. 

Some invoices begin with a Summary page listing the invoice number, amount, account balance, due date, and payment terms. If auto-billing is enabled, any payments made will also be shown. The full invoice includes additional information such as the billing period, your contact details, the Lightspeed Billing department’s contact information, and an itemized breakdown of your Lightspeed subscription products.

Accessing billing invoices

Downloading billing invoices from email

When a billing invoice is generated, you'll receive an email with a PDF to download and view the details.

1. Log in to the email address associated with your Lightspeed Restaurant account.
2. Find your billing invoice email from Lightspeed (do_not_reply@lightspeedhq.com) in your inbox. If you can't see the email in your inbox, check your spam or junk mail folder.
3. Open your email.
4. Download the invoice as a PDF.

Viewing billing invoices from the Back Office

The My Invoices page allows you to view your invoice details, pay your invoices online, and check their payment status.

The My Invoices page isn't available to all customers yet. If your Invoices page looks a bit different it's because your account is associated with another type of billing system. To download your invoice or pay your invoice from the legacy Invoices page, click Actions and then your desired action.

1. Log in to the Back Office with your Lightspeed Restaurant credentials.
2. From the upper-right corner, click your name > Invoices.

• Search by Invoice ID: Search an invoice based on INVS number.
• Summary ID: The invoice number associated with a specific billing period.
• Due date: The date your invoice payment is due.
• Status: The status of your invoice payment.
• Total: The total amount of your invoice payment.
• Balance: The remaining amount of your invoice payment.
• Download: Click the download button to save your invoice to your device as a PDF.
• Pay invoice: Pay your invoice online using a credit card. The Pay invoice option is only available if there’s an open balance.

Paying billing invoices

If a billing invoice is not paid within 14 days of the invoice date, your Back Office access will be partially blocked. For the next 14 days, you’ll still be able to pay your invoice and regain access. If payment is not received after this second period, your Back Office access will be fully blocked, and you’ll need to contact support to restore your account. We recommend enabling auto-billing to avoid missed payments.

The specific steps to pay billing invoices or manage auto-billing vary depending on the type of billing system associated with your account and your region. The paying from Invoices section applies to merchants in Europe and Africa, and the Paying from Lightspeed Billing section applies to merchants in North America and Asia–Pacific.

Pay billing invoices to settle your outstanding Lightspeed Restaurant subscription balance. New billing invoices are created monthly or yearly, depending on your selected subscription type. You'll be notified by email when a new invoice is available. Pay billing invoices online by credit card, wire transfer, or SEPA (European Union only).

• Paying from Invoices

  Merchants in Europe, North America, and Africa can pay billing invoices directly from the Invoice Summary, or by clicking Pay invoice in Back Office. Payments from the Invoice Summary and Back Office can be made by credit card, wire transfer, iDeal, Bancontact, Bacs, or SEPA (European Union only).

  Paying billing invoices from the Invoice Summary

  1. Log in to the email address associated with your Lightspeed Restaurant account.
  2. Find your billing invoice email from Lightspeed (do_not_reply@lightspeedhq.com) in your inbox. If you can't see the email in your inbox, check your spam or junk mail folder.
  3. Open your email.
  4. Download the invoice as a PDF.
  5. Open the invoice file.
  6. Click Click here to pay this invoice.
  7. From the payment link, select a payment method and fill in the required fields.
  8. Click Pay.
  9. Check your email inbox for a payment confirmation email.

  Paying billing invoices from the Back Office

  1. Log in to the Back Office with your Lightspeed Restaurant credentials.
  2. From the upper-right corner, click your name > Invoices.
  3. Find the invoice you’d like to pay and click Pay invoice.
  4. From the payment link, select a payment method and fill in the required fields.
  5. Click Pay.
  6. Check your email inbox for a payment confirmation email.

• Paying from Lightspeed Billing

  Merchants in Australia can pay billing invoices from Lightspeed Billing. Payments from Lightspeed Billing can be made by credit card or SEPA (European Union only).

  Paying billing invoices from Lightspeed Billing

  1. Visit www.lightspeedhq.com/pay.
  2. Enter your invoice number and total invoice amount.
  3. Click Next Step.
  4. Verify your payment details.
  5. Enter your payment information and submit the payment.
  6. Check your email inbox for a payment confirmation email.

Setting up and managing auto-billing

Set up auto-billing to automatically process payments for new billing invoices on the day they’re issued for your Lightspeed account. With auto-billing, you'll never miss a payment or need to manually enter payment details again. After setting up auto-billing, you can update your payment method if needed or disable auto-billing.

If an automatic payment is declined by your bank, auto-billing will be disabled and the unpaid invoice will need to be manually paid online.

• Enabling auto-billing

  When contacting the Lightspeed Billing department, do not include your credit card number or any other sensitive information in your emails.

  Contact the Lightspeed Billing department and request that auto-billing be enabled for your account. Credit card and SEPA (European Union only) are the only payment methods available when enabling auto-billing through the Billing department. SEPA-based countries in the European Union will need their International Bank Account Number (IBAN) and Bank Identifier Code (BIC) to set up auto-billing. Once your request is received, the Billing team will send a link to input your credit card details.

  Updating your auto-billing payment method

  When contacting the Lightspeed Billing department, do not include your credit card number or any other sensitive information in your emails.

  Contact the Lightspeed Billing department and request to update the credit card or bank account used for auto-billing. Credit card and SEPA (European Union only) are the only payment methods available when updating auto-billing through the Billing department. Once your request is received, the Billing team will send a link to input your credit card details.

  Disabling auto-billing

  Contact the Lightspeed Billing department and request to disable auto-billing. After disabling auto-billing, you'll need to pay billing invoices online, unless you re-enable this feature. Failure to make on-time payments will result in your Back Office access being disabled.

• Enabling auto-billing

  Credit card is the only payment method available when enabling auto-billing from the Back Office. If an automatic payment is declined by your bank, auto-billing will be disabled and the unpaid invoice will need to be manually paid online.

  1. Log in to the Back Office with your Lightspeed Restaurant credentials.
  2. Click your name in the upper-right corner.
  3. Click Invoices.
  4. Select Pay invoice.
  5. Check the box to enable auto-billing and automatically pay future invoices with your selected credit card.
  6. Select Pay invoice to continue.
  7. Enter your credit card details.
  8. Click Pay to submit the payment for processing.

  

  Updating your auto-billing payment method

  1. Disable auto-billing.
  2. Re-enable auto-billing. When prompted for a credit card, enter the new card information.

  Disabling auto-billing

  After disabling auto-billing, you'll need to pay billing invoices online, unless you re-enable this feature. Failure to make on-time payments will result in your Back Office access being disabled.

  1. Log in to the Back Office with your Lightspeed Restaurant credentials.
  2. Click your name in the upper-right corner.
  3. Click Invoices.
  4. In the Auto-billing section, click Disable automatic billing .
  5. Accept the prompt to confirm you want to disable auto-billing.

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